[Solved] Check for update failure

[djrchas]

4/22/08:

I am a new user of Open Office and have just installed version 2.4.

When I open Writer, click Help, then click Check for Updates, this error message appears: "Checking for an update failed."

How can I make the update function work correctly? Is there a firewall (or proxy server) setting that might cause this problem?

Any suggested solutions would be much appreciated.--djrchas

[Hagar Delest]

What OS?
Have you any firewall that could preventing OOo from accessing the web?

[djrchas]

4/23/08

I am a new user of Open Office and have just installed version 2.4.

When I open Writer, click Help, then click Check for Updates, this error message appears: "Checking for an update failed."

How can I make the update function work correctly? Is there a firewall (or proxy server) setting that might cause this problem?

My OS is Windows XP, my firewall is McAfee (v.9.0.136).

Again, any suggested solutions would be much appreciated.--djrchas

[Hagar Delest]

Have you tried to disable your firewall just for few seconds while you try the feature?

[djrchas]

4/23/08
Thanks again for responding, Hagar L'est.

I'll consider turning off the firewall briefly as you suggested, although that makes me a bit nervous.

When I get a result, one way or another, I'll post it.

Regards, djrchas