Apache OpenOffice Community Forum

Open Office user of about ten years. The newest release constantly crashes and burns. I have deleted & uninstalled everything twice now with no improvement. When will a patch be released to fix these issues?

Have you tried resetting your user profile? To do that:
Shutdown OpenOffice
Open any folder and enter %appdata%/openoffice/4 in the address bar near the top.
That will take you to a folder containing a folder name user. Rename that folder to user_old.
Restart OpenOffice. You should get the registration screen.

Is OpenOffice more stable now?

If you start Windows in Safe Mode and OO runs stable in that mode, then the problem is interference from some other program or driver on your computer that runs in Windows normal mode.

There have been recent reports of issues with Windows updates and AOO. See if the suggestions in this topic which was raised recently provide a solution.

Try the LibreOffice - if it crashes too or not...

I trust you appreciate that it is not because of AOO because AOO does not crash for others.

The crashes occur because something is different on your PC - a corrupted profile, a corrupted file, a corrupted Windows update all come to mind.

robleyd wrote:There have been recent reports of issues with Windows updates and AOO. See if the suggestions in this topic which was raised recently provide a solution.

I hope this can be elevated to urgent in the aoo community. All of my work is at risk. Yes, I back up. Yes, I restart, reinstall, protect my work. The difficulty is adding multiple layers of work and because of a Windows Update, being forced to go back to MS Office. That's a tough, tough scenario after about 10 years.

xfazahrk wrote:I hope this can be elevated to urgent in the aoo community. All of my work is at risk. Yes, I back up. Yes, I restart, reinstall, protect my work. The difficulty is adding multiple layers of work and because of a Windows Update, being forced to go back to MS Office. That's a tough, tough scenario after about 10 years.

I trust you appreciate that it is not because of AOO because AOO does not crash for others.

The crashes occur because something is different on your PC - a corrupted profile, a corrupted file, a corrupted Windows update all come to mind. See the post robleyd pointed you to.

Is OpenOffice more stable now?

FJCC wrote:Have you tried resetting your user profile? To do that:
Shutdown OpenOffice
Open any folder and enter %appdata%/openoffice/4 in the address bar near the top.
That will take you to a folder containing a folder name user. Rename that folder to user_old.
Restart OpenOffice. You should get the registration screen.

Is OpenOffice more stable now?

Thank you very much FJCC this have solved my problem. I'm very happy to return to OO I was fed up with Libre Office. Once again many thanks.

OOo version: 3.4.10 OP: Windows XP

Please update your signature in this forum.

I have been using OO for about 10 years. Starting in v4 I am getting crashes. I have gone back to 4.1.3 with no change so I am about to go back to v3 to see if that helps.
I have documents that have large tables in them and now I cannot edit these at all. I have tried resetting the user which only helped for about a day and then it is back to crashing.
My symptoms are on the first edit the cursor will vanish for about 10 seconds, then be slow to update for about 10 seconds. If you do anything during this time OO will crash, if you wait it will work. After the wait if you do a second edit the wait is about 4x as long. Again on a third edit longer again. You have to save and exit at this point because if you do a forth edit OO just hangs and never returns. This has been getting worse and worse and now it is at the point of being unusable.

This happen on two different W10 computers, one Home & one Pro.

If v3 doesn't help then I face the dreadful possibility of having to learn MS Word/Excel.

Following on from my previous post

I have now take OO back to version 3.3.0 and all the crashes have stopped, table editing is at full speed and there are no more problems (yay)

Changing back to version 4.1.3 made no difference and I believe there is something big wrong with version 4 when putting tables into documents.

MH

version 3.3.0

That is an archaic old version.

Try the LibreOffice. If it is unstable too, then the problem is in the hardware or in the Op. sys.

"That is an archaic old version."

Indeed it is an old version. I have been using it all day and it is working perfectly. I very much doubt it is anything in my PCs. I am using it on two different computers running different operating systems. V4 crashed all the time on both, 3.3.0 doesn't at all. As a bonus it is quite a bit faster too. I don't need the new features in v4 so I will be sticking with v3 thanks.

MH

I am using it on two different computers running different operating systems. V4 crashed all the time on both, 3.3.0 doesn't at all. As a bonus it is quite a bit faster too. I don't need the new features in v4 so I will be sticking with v3 thanks.

It is your choice.
But the LO 6.1.6 x64 version works very stable for me on my Win 10 x64 machine. (The LO has x64 version for the 64 bit Windows.)

An update

I hadn't heard of LibreOffice so I installed and tried that. Thanks for the suggestion. It's nice and is working perfectly so my computers must be ok. So in my view OO v4 has a problem with tables embedded in documents crashing the program in the W10 environment. OO v3 doesn't have this problem so something that has been changed is causing this.

MH

I got a brand new Lenovo computer and could not install our old Office 2013 on it, so have been using Open office, but its constantly crashes and I lose all my work. So frustated it's about to get deleted. HELP. It's the newest version 4.1.6 and I've had nothing but trouble with it. Any helps??

Make certain Windows 10 is fully updated, then restart your computer.

Try the LibreOffice:

https://www.libreoffice.org/

Zizi64 wrote:Try the LibreOffice:

https://www.libreoffice.org/

I can recommend LibreOffice. My crashes have stopped, there is no learning curve as it has almost the same menus and key use and as a bonus it is noticeably faster.

MH

Thank you, downloaded LibreOffice and checking it out now. I've lost so much work on Open Office I'm completely aggravated.