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[Solved] Error when installing 4.1.1 on Windows 8
Posted: Fri Aug 22, 2014 7:05 pm
by gfrancisd
Downloaded 4.1.1 twice and received same error message shortly after the install begins both times:
"key not valid for use in specified state"
i click the "OK" button, which is the only option! And then the installation terminates.
Re: Error when installing 4.1.1 on windows 8
Posted: Fri Aug 22, 2014 7:23 pm
by RoryOF
I suspect you have downloaded a version of OpenOffice from an unapproved (hence potentially dangerous) site.
Download only from
http://www.openoffice.org/download
which will redirect you to SourceForge servers where the files are kept. There is no validation key needed to install such a download.
Re: Error when installing 4.1.1 on windows 8
Posted: Fri Aug 22, 2014 7:33 pm
by gfrancisd
That is the site i downloaded from.
Re: Error when installing 4.1.1 on windows 8
Posted: Fri Aug 22, 2014 8:48 pm
by RoryOF
A quick query suggests this is to do with RSACryptoServiceProvider. One site I visited indicates that one should delete the content of
C:\Users\xxx\AppData\Roaming\Microsoft\Crypto\RSA
The poster says
"Deleted content in the above location, and the problem is resolved"
I think this was on a Mac site, so the exact path may differ.
Re: Error when installing 4.1.1 on windows 8
Posted: Sat Aug 23, 2014 1:38 am
by gfrancisd
Could not find "\Crypto\RSA" anywhere in my data base
Re: Error when installing 4.1.1 on windows 8
Posted: Tue Aug 26, 2014 1:12 pm
by Rob Smith
My problem solved by deleting KB 2918614 (recent microsoft update, also allows latest Java update!
Re: Error when installing 4.1.1 on windows 8
Posted: Tue Aug 26, 2014 4:13 pm
by gfrancisd
Rob Smith wrote:My problem solved by deleting KB 2918614 (recent microsoft update, also allows latest Java update!
Appreciate the info Rob.
Hope it works for me.......
Peace....... francis
Re: Error when installing 4.1.1 on windows 8
Posted: Wed Aug 27, 2014 2:23 pm
by motiv4u
My problem solved by deleting KB 2918614 (recent microsoft update, also allows latest Java update!
Having the same problem, deleting KB 2918614 also solved it for me.
Checking/Deleting RSA encryption did not.
Re: Error when installing 4.1.1 on windows 8
Posted: Wed Aug 27, 2014 6:39 pm
by Rob Smith
When I was happy to reload OO I then reinstalled KB2918614 update and all was then fine.
Good to hear.
Re: Error when installing 4.1.1 on windows 8
Posted: Wed Aug 27, 2014 7:48 pm
by gfrancisd
Rob Smith wrote:When I was happy to reload OO I then reinstalled KB2918614 update and all was then fine.
Good to hear.
Was wondering about that "re-install"!
You most certainly have the "gift of helps"!
Peace....... francis
Re: Error when installing 4.1.1 on windows 8
Posted: Wed Aug 27, 2014 7:53 pm
by bc1328
Please forgive my ignorance but how do I find KB 2918614?
Thanks
Brad
Re: Error when installing 4.1.1 on windows 8
Posted: Wed Aug 27, 2014 8:22 pm
by Rob Smith
I downloaded the update KB2918614 again!
Re: Error when installing 4.1.1 on windows 8
Posted: Wed Aug 27, 2014 9:44 pm
by Bill
bc1328 wrote:Please forgive my ignorance but how do I find KB 2918614?
Thanks
Brad
Look for "View installed updates" in Control Panel > Programs or try searching for "view installed updates". It was installed 15 Aug 2014 on my Windows 8.1 system, but I have not encountered this error when installing AOO 4.1.1 or any other software.
Re: Error when installing 4.1.1 on windows 8
Posted: Thu Aug 28, 2014 12:29 am
by bc1328
That was it Bill, thanks for the help.
Brad