Apache OpenOffice Community Forum

Welcome beginner. Please answer all of the questions below which may provide information necessary to answer your question.
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Which version of OpenOffice.org are you using? 2.4
What Operating System (version) are you using? XP Pro
What is your question or comment? I am far from a "beginner" but cannot find a link anywhere to someone who cares to know when they have a problem that doesn't fit in a traditional category. Sun recently sent in their 2.4 announcement a plea for everyone to register. Can't be done because the registration function results in an error. But Sun has taken a queue from HP on support so I cannot find any way to contact someone at oo.org who would like to know about that. Pretty tacky. I tried twice to register. Fool me once, shame on you, twice shame on me. I won't be wasting my time again trying. So why on earth would someone go to the trouble to ask for registration then not provide a process that works or care to know if it doesn't?

Sorry you had a problem. We're not really the right place either, but maybe we can straighten things out.

First, I've not seen any such registration appeals. Are you sure that the announcement actually came from Sun? There are a ton of scams that look genuine but send you to some bogus malware link.

What page or link did the email send you to register at?

Second, what link did you try to use to report the problem?

The openoffice.org pages have a "Contact us" link on the bottom of every page that explains how to report a problem; did you try that?

Edit:

PS: Ok, I just got my 2.4 announcement in my email, so I see what you're referring to now. It looks bona fide to me.

However, I don't see any registration link on that message (oddly enough). I guess they expect you to register when you install the program, or through the Help menu. As far as I can see, the registration web page is working now. Perhaps it was a temporary outage.

Hi there!

I can confirm that we had an outage of the registration web service which lasted round about an hour before it was noticed. You must have tried to register just during that timeframe where it was not working correctly.

If you now go to the menu entry "Help / Registration" in OpenOffice.org everything should work fine now.

Another possible source of registration "not working" could be that you have overlooked
that there is a checkbox before the sentence "I accept the terms of use for registering
Sun programs" which must be checked in order to enable the "Register Now" button.

Basically there was a database configuration error which let to the outage.
Something had just been configured too small and than it stopped working ;-(
And well I am the one to blame for that misconfiguration => Sorry for the inconvenience

Registration is optional but does support the project.
As well as filling out the OpenOffice.org user-survey does support the project.
A link to the user survey is also on the webpage which is shown in your browser after calling "Help / Registration".
The user survey can be filled out completely anonymously and you can do this survey without registering.

If you again or somebody else reading this forum thread has problems with the registration web service not working like it should be you can drop me a note to my OpenOffice.org email address bei@openoffice.org.

Anyway we will now most likely install some kind of automatical monitoring of the registration webservice to allow us to react on such kinds of outages faster in the future if something similar should happen again which we hope it won´t of course.

Kind regards,
Bernd Eilers

Sun Microsystems, Inc.