Error 1714: older version cannot be removed

[George167]

In updating Open Office V3.1 to 3.2 ,I now have a message:

Open office.org 3.2 Installation Wizard
Error 1714. The older version of open office org 3.2 cannot be removed. Contact technical support.

I cannot access any version of Open Office now.
Please can you suggest a solution?
Thank you.

[Hagar Delest]

Hi and welcome to the forum!

Please read the Survival Guide for the forum.
-> Don't post in a topic that is not related to your own issue (I've split your post)
-> Please run a search first, see that query with '1714'.

Thanks to add '[Solved]' at beginning of your first post title (edit button) if your issue has been fixed.

[thomasjk]

Try this http://support.microsoft.com/kb/290301. Download, install and run it. Point it at the OOo install in the list it generates.

[freebeer]

Try this http://support.microsoft.com/kb/290301. Download, install and run it. Point it at the OOo install in the list it generates.

I had the exact same problem, so I tried this and it worked like a charm. Thanks!

[cfitz55]

Same issue . . read the Survival Guide . . got the fix for 1714 error and it did not work for me. I'm going from 3.1 to 3.2; had no problem updating from any other version in the past. Will follow the forum for updates to see if this issues has been resolved but for now I think there is a bit more to it and am open to suggestions.

[Bill]

You may need to remove a registry key.

Re: ver 2.4 installation problem: error 1417