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[Dropped] OpenOffice Crashing on macOS

https://forum.openoffice.org/en/forum/viewtopic.php?t=106146

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[Dropped] OpenOffice Crashing on macOS

Posted: Mon Sep 20, 2021 11:18 am
by chriskuku
For a while now I cannot use OpenOffice on my Mac because it permanently crashes. I wonder whether it would be a good idea to file a bug report. Here is the traceback:

Code: Select all

Process:               soffice [3129]
Path:                  /Applications/OpenOffice.app/Contents/MacOS/soffice
Identifier:            org.openoffice.script
Version:               4.1.10 (???)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           soffice [3129]
User ID:               501

Date/Time:             2021-09-20 10:53:20.214 +0200
OS Version:            macOS 11.5.2 (20G95)
Report Version:        12
Anonymous UUID:        0789E71D-D321-A83C-2D50-D7A0410B819D

Sleep/Wake UUID:       28087F6C-4CAE-4EEE-B3B0-A6098383020D

Time Awake Since Boot: 12000 seconds
Time Since Wake:       4900 seconds

System Integrity Protection: enabled

Crashed Thread:        6

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000010
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [3129]

VM Regions Near 0x10:
--> 
    __TEXT                      10cc19000-10cc1a000    [    4K] r-x/rwx SM=COW  /Applications/OpenOffice.app/Contents/MacOS/soffice

Thread 0:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib        	0x00007fff2041e2ba mach_msg_trap + 10
1   libsystem_kernel.dylib        	0x00007fff2041e62c mach_msg + 60
2   com.apple.CoreFoundation      	0x00007fff2054cb2f __CFRunLoopServiceMachPort + 316
3   com.apple.CoreFoundation      	0x00007fff2054b20f __CFRunLoopRun + 1328
4   com.apple.CoreFoundation      	0x00007fff2054a61c CFRunLoopRunSpecific + 563
5   com.apple.HIToolbox           	0x00007fff28790a83 RunCurrentEventLoopInMode + 292
6   com.apple.HIToolbox           	0x00007fff287907e5 ReceiveNextEventCommon + 587
7   com.apple.HIToolbox           	0x00007fff28790583 _BlockUntilNextEventMatchingListInModeWithFilter + 70
8   com.apple.AppKit              	0x00007fff22d52172 _DPSNextEvent + 864
9   com.apple.AppKit              	0x00007fff22d50945 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1364
10  libvcl.dylib                  	0x000000010e7df989 AquaSalInstance::Yield(bool, bool) + 841
11  libvcl.dylib                  	0x000000010e81a2fb Application::Yield(bool) + 91
12  libvcl.dylib                  	0x000000010ea22e96 Dialog::Execute() + 102
13  libuui.dylib                  	0x00000001197eb965 0x1197d4000 + 96613
14  libuui.dylib                  	0x00000001197eb1f1 UUIInteractionHelper::handleLockedDocumentRequest(com::sun::star::uno::Reference<com::sun::star::task::XInteractionRequest> const&) + 545
15  libuui.dylib                  	0x00000001197d97b5 UUIInteractionHelper::handleRequest_impl(com::sun::star::uno::Reference<com::sun::star::task::XInteractionRequest> const&, bool, bool&, rtl::OUString&) + 14053
16  libuui.dylib                  	0x00000001197daec3 UUIInteractionHelper::handleRequest(com::sun::star::uno::Reference<com::sun::star::task::XInteractionRequest> const&) + 259
17  libuui.dylib                  	0x00000001197f4fa6 UUIInteractionHandler::handle(com::sun::star::uno::Reference<com::sun::star::task::XInteractionRequest> const&) + 22
18  libsfx.dylib                  	0x000000010d3dd3e0 SfxMedium::ShowLockedDocumentDialog(com::sun::star::uno::Sequence<rtl::OUString> const&, unsigned char, unsigned char) + 2352
19  libsfx.dylib                  	0x000000010d3dfdae SfxMedium::LockOrigFileOnDemand(unsigned char, unsigned char) + 8734
20  libsfx.dylib                  	0x000000010d448699 SfxObjectShell::DoLoad(SfxMedium*) + 841
21  libsfx.dylib                  	0x000000010d48ebd5 SfxBaseModel::load(com::sun::star::uno::Sequence<com::sun::star::beans::PropertyValue> const&) + 469
22  libsfx.dylib                  	0x000000010d48e5d8 SfxBaseModel::recoverFromFile(rtl::OUString const&, rtl::OUString const&, com::sun::star::uno::Sequence<com::sun::star::beans::PropertyValue> const&) + 408
23  libfwk.dylib                  	0x00000001114cba00 framework::AutoRecovery::implts_openOneDoc(rtl::OUString const&, comphelper::MediaDescriptor&, framework::AutoRecovery::TDocumentInfo&) + 1328
24  libfwk.dylib                  	0x00000001114ca9d7 framework::AutoRecovery::implts_openDocs(framework::DispatchParams const&) + 1751
25  libfwk.dylib                  	0x00000001114bf51b framework::AutoRecovery::implts_doRecovery(framework::DispatchParams const&) + 43
26  libfwk.dylib                  	0x00000001114be5d4 framework::AutoRecovery::implts_dispatch(framework::DispatchParams const&) + 404
27  libfwk.dylib                  	0x00000001114c7ce1 framework::AutoRecovery::implts_asyncDispatch(void*) + 209
28  libfwk.dylib                  	0x00000001114bd329 framework::AutoRecovery::LinkStubimplts_asyncDispatch(void*, void*) + 9
29  libvcl.dylib                  	0x000000010ea08eda vcl::EventPoster::LinkStubDoEvent_Impl(void*, void*) + 26
30  libvcl.dylib                  	0x000000010eab2e5a ImplWindowFrameProc(Window*, SalFrame*, unsigned short, void const*) + 5818
31  libvcl.dylib                  	0x000000010e7df7b7 AquaSalInstance::Yield(bool, bool) + 375
32  libvcl.dylib                  	0x000000010e81a2fb Application::Yield(bool) + 91
33  libsvx.dylib                  	0x000000010efa0b37 svx::DocRecovery::RecoveryDialog::execute() + 615
34  libsvx.dylib                  	0x000000010efa0a88 svx::DocRecovery::RecoveryDialog::execute() + 440
35  libsvx.dylib                  	0x000000010ef97e7e svx::DocRecovery::TabDialog4Recovery::Execute() + 126
36  libsvx.dylib                  	0x000000010f0d6e95 svx::RecoveryUI::impl_doRecovery() + 533
37  libsvx.dylib                  	0x000000010f0d68fe svx::RecoveryUI::dispatchWithReturnValue(com::sun::star::util::URL const&, com::sun::star::uno::Sequence<com::sun::star::beans::PropertyValue> const&) + 158
38  libsvx.dylib                  	0x000000010f0d71a2 non-virtual thunk to svx::RecoveryUI::dispatchWithReturnValue(com::sun::star::util::URL const&, com::sun::star::uno::Sequence<com::sun::star::beans::PropertyValue> const&) + 18
39  libsofficeapp.dylib           	0x000000010ce1097a desktop::impl_callRecoveryUI(unsigned char, unsigned char, unsigned char) + 1370
40  libsofficeapp.dylib           	0x000000010ce18e3a desktop::Desktop::OpenClients() + 2058
41  libsofficeapp.dylib           	0x000000010ce1851f desktop::Desktop::OpenClients_Impl(void*) + 63
42  libsofficeapp.dylib           	0x000000010ce18109 desktop::Desktop::LinkStubOpenClients_Impl(void*, void*) + 9
43  libvcl.dylib                  	0x000000010eab2e5a ImplWindowFrameProc(Window*, SalFrame*, unsigned short, void const*) + 5818
44  libvcl.dylib                  	0x000000010e7df7b7 AquaSalInstance::Yield(bool, bool) + 375
45  libvcl.dylib                  	0x000000010e81a2fb Application::Yield(bool) + 91
46  libvcl.dylib                  	0x000000010e81a287 Application::Execute() + 39
47  libsofficeapp.dylib           	0x000000010ce15f32 desktop::Desktop::Main() + 11698
48  libvcl.dylib                  	0x000000010e81fdea ImplSVMain() + 74
49  libvcl.dylib                  	0x000000010e7df450 AquaSalInstance::handleAppDefinedEvent(NSEvent*) + 96
50  libvcl.dylib                  	0x000000010eac32cd -[VCL_NSApplication sendEvent:] + 77
51  com.apple.AppKit              	0x00007fff231b2be1 -[NSApplication _handleEvent:] + 65
52  com.apple.AppKit              	0x00007fff22d42c8e -[NSApplication run] + 623
53  com.apple.AppKit              	0x00007fff22d16e6c NSApplicationMain + 816
54  libvcl.dylib                  	0x000000010e7de127 ImplSVMainHook(unsigned char*) + 183
55  libvcl.dylib                  	0x000000010e820a31 SVMain() + 17
56  libsofficeapp.dylib           	0x000000010ce3d7d8 soffice_main + 136
57  org.openoffice.script         	0x000000010cc19eb0 main + 16
58  org.openoffice.script         	0x000000010cc19e94 start + 52

Thread 1:
0   libsystem_kernel.dylib        	0x00007fff20420cde __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff20453e49 _pthread_cond_wait + 1298
2   libuno_sal.dylib.3            	0x000000010cc54474 0x10cc21000 + 210036
3   libsystem_pthread.dylib       	0x00007fff204538fc _pthread_start + 224
4   libsystem_pthread.dylib       	0x00007fff2044f443 thread_start + 15

Thread 2:: com.apple.NSEventThread
0   libsystem_kernel.dylib        	0x00007fff2041e2ba mach_msg_trap + 10
1   libsystem_kernel.dylib        	0x00007fff2041e62c mach_msg + 60
2   com.apple.CoreFoundation      	0x00007fff2054cb2f __CFRunLoopServiceMachPort + 316
3   com.apple.CoreFoundation      	0x00007fff2054b20f __CFRunLoopRun + 1328
4   com.apple.CoreFoundation      	0x00007fff2054a61c CFRunLoopRunSpecific + 563
5   com.apple.AppKit              	0x00007fff22ed823a _NSEventThread + 124
6   libsystem_pthread.dylib       	0x00007fff204538fc _pthread_start + 224
7   libsystem_pthread.dylib       	0x00007fff2044f443 thread_start + 15

Thread 3:
0   libsystem_kernel.dylib        	0x00007fff204249b2 __accept + 10
1   libuno_sal.dylib.3            	0x000000010cc2cfeb osl_acceptPipe + 27
2   libvos3s5abi.dylib            	0x000000010ed77d64 vos::OPipe::accept(vos::OStreamPipe&) + 36
3   libsofficeapp.dylib           	0x000000010ce3be7b desktop::OfficeIPCThread::run() + 5323
4   libvos3s5abi.dylib            	0x000000010ed7350f vos::threadWorkerFunction_impl(void*) + 15
5   libuno_sal.dylib.3            	0x000000010cc27855 0x10cc21000 + 26709
6   libsystem_pthread.dylib       	0x00007fff204538fc _pthread_start + 224
7   libsystem_pthread.dylib       	0x00007fff2044f443 thread_start + 15

Thread 4:
0   libsystem_pthread.dylib       	0x00007fff2044f420 start_wqthread + 0

Thread 5:
0   libsystem_pthread.dylib       	0x00007fff2044f420 start_wqthread + 0

Thread 6 Crashed:
0   libplds4.dylib                	0x0000000144609fdf PL_HashTableLookupConst + 16
1   libnssutil3.dylib             	0x00000001445cdfac SECOID_FindOID_Util + 25
2   libsmime3.dylib               	0x0000000142bf5d94 CERT_DecodeCertPackage + 335
3   libnss3.dylib                 	0x0000000142a6bf90 0x1429ab000 + 790416
4   libnss3.dylib                 	0x0000000142a6c233 0x1429ab000 + 791091
5   libnss3.dylib                 	0x0000000142a68320 0x1429ab000 + 774944
6   libnss3.dylib                 	0x0000000142a6911a 0x1429ab000 + 778522
7   libnss3.dylib                 	0x0000000142a351e1 0x1429ab000 + 565729
8   libnss3.dylib                 	0x0000000142a33921 0x1429ab000 + 559393
9   libnss3.dylib                 	0x0000000142a31ce4 0x1429ab000 + 552164
10  libnss3.dylib                 	0x00000001429bbfbd CERT_PKIXVerifyCert + 1437
11  libxsec_xmlsec.dylib          	0x0000000142949337 SecurityEnvironment_NssImpl::verifyCertificate(com::sun::star::uno::Reference<com::sun::star::security::XCertificate> const&, com::sun::star::uno::Sequence<com::sun::star::uno::Reference<com::sun::star::security::XCertificate> > const&) + 1735
12  libucpdav1.dylib              	0x000000013d4f6ece http_dav_ucp::SerfSession::verifySerfCertificateChain(int, serf_ssl_certificate_t const* const*, int) + 2398
13  libserf-1.dylib               	0x000000014259462a 0x14258c000 + 34346
14  libserf-1.dylib               	0x00000001426b0fd3 X509_verify_cert + 2259
15  libserf-1.dylib               	0x00000001425c7cac ssl_verify_cert_chain + 444
16  libserf-1.dylib               	0x00000001425a1660 ssl3_get_server_certificate + 368
17  libserf-1.dylib               	0x00000001425a049f ssl3_connect + 2319
18  libserf-1.dylib               	0x00000001425ab63c ssl3_read_bytes + 364
19  libserf-1.dylib               	0x00000001425a82fc ssl3_read + 156
20  libserf-1.dylib               	0x0000000142594f01 0x14258c000 + 36609
21  libserf-1.dylib               	0x000000014258edef serf_databuf_peek + 79
22  libserf-1.dylib               	0x0000000142596f85 serf__process_connection + 309
23  libserf-1.dylib               	0x000000014258e524 serf_event_trigger + 180
24  libserf-1.dylib               	0x000000014258e609 serf_context_run + 185
25  libucpdav1.dylib              	0x000000013d4ef110 http_dav_ucp::SerfRequestProcessor::runProcessor() + 112
26  libucpdav1.dylib              	0x000000013d4ef316 http_dav_ucp::SerfRequestProcessor::processGet(com::sun::star::uno::Reference<http_dav_ucp::SerfInputStream> const&, std::__1::vector<rtl::OUString, std::__1::allocator<rtl::OUString> > const&, http_dav_ucp::DAVResource&, int&) + 54
27  libucpdav1.dylib              	0x000000013d4f9fd7 http_dav_ucp::SerfSession::GET(rtl::OUString const&, std::__1::vector<rtl::OUString, std::__1::allocator<rtl::OUString> > const&, http_dav_ucp::DAVResource&, http_dav_ucp::DAVRequestEnvironment const&) + 263
28  libucpdav1.dylib              	0x000000013d4dd88a http_dav_ucp::DAVResourceAccess::GET(std::__1::vector<rtl::OUString, std::__1::allocator<rtl::OUString> > const&, http_dav_ucp::DAVResource&, com::sun::star::uno::Reference<com::sun::star::ucb::XCommandEnvironment> const&) + 458
29  libucpdav1.dylib              	0x000000013d4c3933 http_dav_ucp::Content::open(com::sun::star::ucb::OpenCommandArgument2 const&, com::sun::star::uno::Reference<com::sun::star::ucb::XCommandEnvironment> const&) + 1763
30  libucpdav1.dylib              	0x000000013d4ba6fa http_dav_ucp::Content::execute(com::sun::star::ucb::Command const&, int, com::sun::star::uno::Reference<com::sun::star::ucb::XCommandEnvironment> const&) + 2714
31  libucpdav1.dylib              	0x000000013d4c9082 non-virtual thunk to http_dav_ucp::Content::execute(com::sun::star::ucb::Command const&, int, com::sun::star::uno::Reference<com::sun::star::ucb::XCommandEnvironment> const&) + 18
32  updatefeed.uno.dylib          	0x0000000139909667 0x139904000 + 22119
33  updatefeed.uno.dylib          	0x0000000139908a4e 0x139904000 + 19022
34  updatefeed.uno.dylib          	0x0000000139909152 0x139904000 + 20818
35  updchk.uno.dylib              	0x0000000139878b24 checkForUpdates(UpdateInfo&, com::sun::star::uno::Reference<com::sun::star::uno::XComponentContext> const&, com::sun::star::uno::Reference<com::sun::star::task::XInteractionHandler> const&, com::sun::star::uno::Reference<com::sun::star::deployment::XUpdateInformationProvider> const&) + 1460
36  updchk.uno.dylib              	0x000000013986de00 0x139865000 + 36352
37  updchk.uno.dylib              	0x000000013986db1f 0x139865000 + 35615
38  libsofficeapp.dylib           	0x000000010ce565cf threadFunc + 15
39  libuno_sal.dylib.3            	0x000000010cc27855 0x10cc21000 + 26709
40  libsystem_pthread.dylib       	0x00007fff204538fc _pthread_start + 224
41  libsystem_pthread.dylib       	0x00007fff2044f443 thread_start + 15

.........

VM Region Summary:
ReadOnly portion of Libraries: Total=819.6M resident=0K(0%) swapped_out_or_unallocated=819.6M(100%)
Writable regions: Total=802.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=802.5M(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
ATS (font support)                32.0M       95 
ATS (font support) (reserved)        8K        2         reserved VM address space (unallocated)
Accelerate framework               128K        1 
Activity Tracing                   256K        1 
CG backing stores                 3792K        6 
CG image                            72K        8 
CG raster data                    1032K        8 
CoreAnimation                    110.5M       49 
CoreGraphics                        12K        2 
CoreImage                            4K        1 
CoreUI image data                 1760K       14 
Foundation                          16K        1 
Kernel Alloc Once                    8K        1 
MALLOC                           249.9M      106 
MALLOC guard page                   32K        6 
MALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)
STACK GUARD                       56.0M       11 
Stack                             13.1M       11 
VM_ALLOCATE                       8648K      151 
__DATA                            18.6M      441 
__DATA_CONST                      11.9M      176 
__DATA_DIRTY                       542K       99 
__FONT_DATA                          4K        1 
__LINKEDIT                       534.7M      118 
__OBJC_RO                         70.2M        1 
__OBJC_RW                         2496K        2 
__TEXT                           285.0M      420 
__UNICODE                          588K        1 
mapped file                      597.9M      317 
shared memory                      760K       16 
===========                     =======  ======= 
TOTAL                              2.3G     2067 
TOTAL, minus reserved VM space     2.0G     2067 

Model: MacBookPro11,2, BootROM 149.0.0.0.0, 4 processors, Quad-Core Intel Core i7, 2,2 GHz, 16 GB, SMC 2.18f15
Graphics: kHW_IntelIrisProItem, Intel Iris Pro, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1680.8)
Bluetooth: Version 8.0.5d7, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
I had to trim down the posted traceback (due to the size limit for posting).

You can see that it crashes in Thread 6, in some certificate issue.

Where do I file a bug report?

Re: OpenOffice Crashing on macOS

Posted: Thu Sep 30, 2021 9:17 pm
by MrProgrammer
chriskuku wrote:Here is the traceback:
We're users here, just like you, as explained in the Survival Guide. This is not the place to post a dump for developers. They won't see it.
chriskuku wrote:I wonder whether it would be a good idea to file a bug report.
If you want to do that, read Reporting bugs or suggestions. Don't expect others to do it for you.

I do not experience this problem. Read these posts about similar difficulties. Perhaps one will match your symptoms. Review [Tutorial] Mac FAQ, especially Q02/A02, Q28/A28, and Q59/A59. If you solve the problem, I am interested in how you did that so I can update Mac FAQ. Do let us know what you discover.

If this solved your problem please go to your first post use the Edit button and add [Solved] to the start of the title. You can select the green checkmark icon at the same time.

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