Feature currently disabled
New address should be ooo-forum-en-service<at>apache.org
Current admin address: aoo.forum.en<at>gmail.comTerry has set a clever automated response for mail sent by users to the admin mailbox. Any message sent to
forumadminen<at>user.services.openoffice.org is now sent to a thread (one per month) in a dedicated forum (visible for admins and mods). A specific 'user' (AutomatedMailbox) has been created for that purpose, posting the message sent. In title is the mail address of the sender plus additional information depending on the situation (if he is known as a registered user or not, if it is not the first mail in case he had already written to the admin mailbox).
AutomatedMailbox wrote:Subject: Login problem (for example)
From: "Xxxxx Yyyyyy" <mail.address@mail.com>
Date: Tue, 7 Jul 2009 10:17:57 -0500
To: <forumadminen@user.services.openoffice.org>
Can you guide me to how to ask a question , and how to retrieve my highlighter to change background colors.
Each first message from a sender gets an automated reply as follow:
Forum Admin wrote:Thank-you,
This is an automated response from the OUCV forum administrators. This mailbox is primarily for assisting users with registration difficulties. The best place to find out information and to ask Questions is on our forums. We therefore only respond by email to those questions that cannot be resolved through using our forums.
https
://forum.openoffice.org/en/forum/viewtopic.php?f=50&t=527
gives you guidance if you have registration difficulties.
https://forum.openoffice.org/en/forum/viewtopic.php?f=50&t=5569
explains how to ask a Q on the forum.
<Custom Paragraph, see below>Note that to prevent mail loops, we only send out one automated response per sender. Our administrators also routinely monitor this mailbox and one will contact you separately if we believe that your request is not covered by this response.
Regards
The OUCV Forum Administrators
___________________________________________________________
With the <Custom Paragraph> being one of three: Email address belongs to an active registered user
We have looked up your email address in our forum registration database and according to our records User account XXXXX with the email address YYYYYY@ZZZZZ has been registered with the forum and is currently activate. You may log on and post questions on the forum. If you have forgotten your password then please go to: https://forum.openoffice.org/en/forum/ucp.php?mode=sendpassword
Email address belongs to a registered user, not yet activated
We have looked up your email address in our forum registration database and according to our records User account XXXXX with the email address YYYYYY@ZZZZZ has been registered with the forum but has not yet been activated. However we have treated this email as an activation request. You can now log on to the forum and post questions. Email address is not on user database
We have looked up your email address in our forum registration database and according to our records there is no registered user with the address YYYYYY@ZZZZZ. You need to register with the forum at https://forum.openoffice.org/en/forum//ucp.php?mode=login before you can post questions. It only takes a minute or so to fill in the form and then click on the link in our confirmation email to activate your account.
For the complete process, see that thread:
Automated response to email Qs.
Admins and mods task here is to check and tag (with the EDIT BBCode) the messages that are covered by the automated reply, then, no action needed. In some cases, the user will send a mail again that will be tagged (NR) for Not Responded, then, a mail from an admin/mod may be needed. Use the e-mail address you use for the forum and edit also the post to show the other admins/mods that this has been handled.