Acer laptop locked by Microsoft Bitlocker

[undiscovered country]

Hi Everybody,

I have been locked out of my computer by Microsoft’s Bitlocker. I do not possess a Bitlocker recovery key. I have found three options I can use for unlocking my computer apparently, without losing my documents

I chose the easiest method, in which I go to the bios and access boot and change it to boot legacy. However when I go to boot there doesn’t seem to be a boot legacy option.

I need to know if it’s possible for me to enable legacy boot and how to do it on my computer.

Any help on this would be greatly appreciated.

I have tried to send pictures of my Bitlocker and bios screens by use of my iPhone , but have not been successful so far.

I use an Acer s50-53 laptop on windows 10.

[robleyd]

Did you try looking for how to Find your BitLocker recovery key?

[undiscovered country]

Hi Robleyd,

I previously looked for the recovery. key, but it is not on any USB I own, nor is it in my Microsoft account. I own the laptop, so there is no organization that can provide one for me.

The link, below, gives instruction on how to unlock my laptop. I am willing to try the first option but the second option seems easiest.

https://windowsreport.com/how-to-unlock ... very%20Key

I’m still figuring out how to send photos to my screen to this forum.

Thanks for your advice. Much appreciated.

[Hagar Delest]

I’m still figuring out how to send photos to my screen to this forum.

See: How to attach a document here. Note that the file size is limited to 128KB, thus crop the screenshot if necessary.

[undiscovered country]

Thanks Hagar,

That info is very useful. I am working on it.

[charlesbrown1x]

Check BIOS for secure boot; toggling it might show legacy boot. Also, wipe your camera lens for clear photos, like window cleaning services!

[undiscovered country]

Thanks charlesbrown1x,


Much obliged!

[undiscovered country]

Hi all,

I have sent shots of my boot screen and the screen depicted in the site that gives advice about my problem, in the attachment, below. Unlike the example I have no legacy boot. I am using a friend's computer at the moment. After I get back to my computer I will take a shot of my security screen and send that, too.

I have found advice that says if I choose and enter 'Change configuration' on security in my BIOS, I will be able to reboot my computer and it will be unlocked from Bitlocker.

bootscreen.jpg (10.67 KiB) Viewed 11051 times

advice given to select legacy boot which does not appear in my BIOS

site_advice.jpg (86.88 KiB) Viewed 11051 times

However,

On my security screen, under 'security boot' I only have the following three options:
1. Erase all secure boot settings
2. Select an UEFI file as trusted for executing
3. Restore secure boot to factory default

Some questions, if I may:
1. How can I change configuration in my BIOS if I have no change configuration option and why can't I find 'change configuration' under secure boot?
2. Is restoring secure boot to factory default and restoring BIOS to factory settings the same thing?
3. One person bypassed Bitlocker by reseting 'security keys'. Does anyone know how to do this?

Any help would as always be greatly appreciated.

[robleyd]

Perhaps the Acer community might be a better place to get information about Bitlocker on an Acer computer.

[undiscovered country]

Thanks robleyd,

I have posted my question on the Acer site and have got some replies. I appreciate the suggestion.