LibreOffice crashes after attempt to use extension

Help with installation and general system troubleshooting questions concerning the office suite LibreOffice.
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floral
Posts: 35
Joined: Sat Nov 20, 2010 9:09 pm

LibreOffice crashes after attempt to use extension

Post by floral »

Hello,
I installed some extensions today, I tried to use the one - Instant Word Count http://extensions.libreoffice.org/exten ... word-count and it crashed down.
Now when I try to open a new document or an old one, it responds but it crashes down within 5 seconds.
Also, it does not ask me whether I would like it to restore my documents which is what really scaries me the most right now. I had a lot of work done the last few hours. :cry:
Any thoughts?

1) Draw crashes down too. I had done some work there too. :cry:
2) I restarted the computer but the problem still exists.

I was thinking of trying to reinstall Libre... but will my work be lost forever? The one I did not save just before it crashed down? :?:

EDIT: I really worry about what I had written just before it crashed... why it does not ask me to restore my work??? It opens the document and it turns off before I have the time to see it.
LibreOffice 3.5.1.2 on Ubuntu 10.04
thomasjk
Volunteer
Posts: 4456
Joined: Tue Dec 25, 2007 4:52 pm
Location: North Carolina

Re: Libreoffice crashes after attempt to use extension

Post by thomasjk »

Make sure that under Tools--->Options--->Load/Save--->General "Save Auto Recovery Information Every" is checked. Set the time to your liking. See the comments for some possible help http://extensions.libreoffice.org/exten ... word-count. If you uninstall the extension does it still crash? Reset the user profile http://user.services.openoffice.org/en/ ... 74&t=12426.
Tom K.
Windows 11 24H2
LibreOffice
floral
Posts: 35
Joined: Sat Nov 20, 2010 9:09 pm

Re: LibreOffice crashes after attempt to use extension

Post by floral »

Thank you thomasjk,
I renamed the folder to userold, following the instructions but it still crashes.
Also, it has not created a new user folder, should I expect to produce a new one, next to the "userold"?
Should I try to reinstall?

I managed to open Draw and I uninstalled the addon, however, Writer still crashes.

EDIT: I had set it to autosave, however, this does not work so well with very long documents
LibreOffice 3.5.1.2 on Ubuntu 10.04
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Hagar Delest
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Posts: 33681
Joined: Sun Oct 07, 2007 9:07 pm
Location: France

Re: LibreOffice crashes after attempt to use extension

Post by Hagar Delest »

You must go through the welcome wizard to create another user.
Make sure you've renamed the correct one, see tutorial linked above, especially that part:
/home/<user name>/.config/libreoffice/ for LibreOffice from 3.5 (note the parent folder ~/.config also used by other applications)
LibreOffice 25.2 on Linux Mint Debian Edition (LMDE 7 Gigi) and 25.2 portable on Windows 11.
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