[Solved] File saving blocked

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[Solved] File saving blocked

Postby 2KatJeff » Sat Jul 13, 2019 5:11 pm

This is a new thing for me. When I try to save a new or altered document in Open Office Writer, the action is blocked by the Windows Firewall (I think). I added the Apache Word processor to the exception file list in the Firewall but I'm apparently not adding the correct file or application that Windows is looking for. I get a mini Window quote "General input/output error while accessing document xxx.odt". The Windows message is: " Controlled folder access blocked C\Programs...\soffice.bin from making changes to the folder %userprofile%\Documents.

If memory serves, this seems to have started since I downloaded the latest Office upgrade.

Additionally, I can't close the Office file at all unless I click on the 'Discard" prompt OR if I shutdown my PC altogether. Oddly, when I restart Office, I do a recovery of the file which will came back intact, that is, as the changed file. HELP!
Last edited by robleyd on Sun Jul 14, 2019 2:41 pm, edited 1 time in total.
Reason: Tagged [Solved]
Open Office Version 4.1.6 on Windows 10.
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Re: File saving blocked

Postby RusselB » Sat Jul 13, 2019 5:16 pm

Welcome to the Forums.
As you are using Windows 10, I noticed a similarity between your post and others, and the program that's causing the problem isn't your Firewall (that actually is protection from the internet), but a new item in Windows 10 called Defender.
As I don't use Windows 10, I can't advise you on how to make the adjustments needed for your system, but Windows Defender (probably) is the culprit.
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Re: File saving blocked

Postby RoryOF » Sat Jul 13, 2019 5:40 pm

Or perhaps a permissions problem with your Ransomware detector.
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Re: File saving blocked

Postby 2KatJeff » Sat Jul 13, 2019 5:48 pm

Well, Apache office is on the 'allowed' apps list in the Defender section but public not private which i suspect is the issue. I'm fairly certain the issues is in fact a Windows one so coming here (to Open Office) for a fix isn't probably the best way to correct it. The problem is, I've yet to get a response from Microsoft on ANY issues. In any case, thanx for the help & suggestions.
Open Office Version 4.1.6 on Windows 10.
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Re: File saving blocked

Postby RusselB » Sat Jul 13, 2019 10:27 pm

Seems the only people that get an actual response from Microsoft are those with big bank balances...ie: millions of dollars
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Re: File saving blocked

Postby RoryOF » Sat Jul 13, 2019 10:30 pm

What happens if you right click on OpenOffice and select "Run as Administrator" from the popup? Can you then Save?
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Re: File saving blocked

Postby 2KatJeff » Sat Jul 13, 2019 11:01 pm

Good idea but it responds the same way. No dice
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Re: File saving blocked

Postby Bill » Sun Jul 14, 2019 12:37 am

2KatJeff wrote:Well, Apache office is on the 'allowed' apps list in the Defender section but public not private which i suspect is the issue.

What do you mean by "public not private"? Did you install OpenOffice for one user only? To me "public" and "private" refers to folders, not apps.
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Re: File saving blocked

Postby 2KatJeff » Sun Jul 14, 2019 12:47 am

While in Windows Defender, you can see a drop down list of all the programs on the PC (presumably) and each has a 'public' & 'private' box. Some apps have both boxes checked and some have one or the other and some have none checked. Though the prompts suggest that you can change these settings, they can't. I tried.
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Re: File saving blocked

Postby Bill » Sun Jul 14, 2019 2:03 am

2KatJeff wrote:While in Windows Defender, you can see a drop down list of all the programs on the PC (presumably) and each has a 'public' & 'private' box. Some apps have both boxes checked and some have one or the other and some have none checked. Though the prompts suggest that you can change these settings, they can't. I tried.

I no longer have Windows 10 and don't recall those public and private boxes, so I searched for images that have those boxes. What I found was on the "allowed apps" settings for Windows Firewall. "Public" and "private" probably refer to public and private networks. Those are not the settings you need to change. You need to check the settings for "Controlled Folder Access" which is a different component of Windows Defender.
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Re: File saving blocked

Postby 2KatJeff » Sun Jul 14, 2019 2:09 am

Okay, thank you for the suggestion and I'll see if that works.
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Re: File saving blocked

Postby robleyd » Sun Jul 14, 2019 2:16 am

Cheers
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Re: File saving blocked

Postby 2KatJeff » Sun Jul 14, 2019 2:28 pm

.Wahoo! The tutorial worked. I can save my files now. many thanks to all who helped.
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