Document Recovery Endless loop

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Document Recovery Endless loop

Postby tandemcompound » Tue Apr 16, 2019 11:18 pm

Open Office crashed when I tried to convert odt to PDF. It went into recover mode and
now OO is stuck in Recovery Screen. Only I cannot activate process as the screen is way too long for my Laptop screen. The Cancel and Recover buttons are cut off below and I cannot access them. Open Office has been locked in this loop for 2 months. HELP
OpenOffice 3.1 on Windows 7
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Re: Document Recovery Endless loop

Postby RoryOF » Tue Apr 16, 2019 11:21 pm

Easiest and quickest way may be to delete your OO User profile

First, shutdown OpenOffice. Open any folder and enter
%appdata%\openoffice\4
in the address bar near the top. That will take you to a folder containing a folder named "user". Rename that to "user_old" (no quotes) . Restart OpenOffice. You should get the registration screen.
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Re: Document Recovery Endless loop

Postby tandemcompound » Wed Apr 17, 2019 10:23 pm

thanks for the tip. alas, OO is locked onto the Doc Recovery screen. I cannot open other files or get the program to open another screen.
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Re: Document Recovery Endless loop

Postby RoryOF » Wed Apr 17, 2019 10:32 pm

Boot your computer to system level (turn it off, count 20, then on again). Then follow my instructions above, omitting the part about shutting down OpenOffice.
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Re: Document Recovery Endless loop

Postby robleyd » Thu Apr 18, 2019 12:48 am

Or use Ctrl +Alt + Del and open the Task Manager from whence you can terminate OpenOffice.
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Re: Document Recovery Endless loop

Postby tandemcompound » Thu Apr 18, 2019 6:27 am

some great ideas here guys [and girls]. First I tried uninstalling OO, but it just hung up and sat in a loop for over an hour. Then I tried the ctl alt del trick and it managed to shut down. I did a log off and reboot. 5 min later OO started up again and went to its Document Recovery loop hangup again.
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Re: Document Recovery Endless loop

Postby Hagar Delest » Thu Apr 18, 2019 8:10 am

Uninstalling won't help. Have you eventually reset the profile as advised in the first reply?
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Re: Document Recovery Endless loop

Postby tandemcompound » Thu Apr 18, 2019 8:25 am

Hagar-- again I went to Task Manager. Deleted Open Office. Then immediately tried to open a different file in Open Office, but OO was too quick and went back to Doc Recovery mode loop. I cannot seem to get a different screen up, the everyday working OO screen, to do as you direct to rename Name User.
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Re: Document Recovery Endless loop

Postby robleyd » Thu Apr 18, 2019 10:11 am

Shut down OpenOffice, do NOT try and open a document, but reset the user profile as RoryOF suggests in the first reply above while OpenOffice is not running.
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Re: Document Recovery Endless loop

Postby tandemcompound » Thu Apr 18, 2019 10:00 pm

David, I have tried often to shut down OO. I have clicked the X box in the Document Recovery screen but it does not respond. I have no other way to turn off OO. It remains open always on my desktop.
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Re: Document Recovery Endless loop

Postby Hagar Delest » Thu Apr 18, 2019 10:09 pm

If you open the task manager (Ctrl+Shift+Esc), then you should be able to kill the soffice.bin processes that can be still running. Then delete your user profile.
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Re: Document Recovery Endless loop

Postby tandemcompound » Thu Apr 18, 2019 10:48 pm

tried that. shut OO. an hour later when I figured out the new way of navigatiing
I placed %appdata%\openoffice\4 in the file folder line. No go.

I even tried it at C:\\%appdata%\openoffice\4 but computer complained.
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Re: Document Recovery Endless loop

Postby RoryOF » Thu Apr 18, 2019 11:40 pm

If you are using OpenOffice 3.1, as your Forum signature says, replace the 4 with 3.
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Re: Document Recovery Endless loop

Postby tandemcompound » Sun Apr 28, 2019 7:17 am

typed C:\Users\'name'\Desktop\GN%appdata%\openoffice\3 and computer complained path could not be found.
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Re: Document Recovery Endless loop

Postby RoryOF » Sun Apr 28, 2019 10:24 am

All you need enter into file manager is %appdata%\openoffice\4 (or 3); no more. From your last post, you are completing a file path which is in error and unnecessary.
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Re: Document Recovery Endless loop

Postby Bill » Sun Apr 28, 2019 3:20 pm

tandemcompound wrote:typed C:\Users\'name'\Desktop\GN%appdata%\openoffice\3 and computer complained path could not be found.

%appdata% means "C:\Users\<username>\AppData\Roaming", so the path as typed is actually C:\Users\<username>\Desktop\GNC:\Users\<username>\AppData\Roaming\openoffice\3" which does not exist. You never explicitely insert the drive letter in a path where you're using %appdata% since the drive letter is included in %appdata%. The path should be typed just %appdata%\openoffice\3 without anything in front of %appdata%.
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