constant crashing problems

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constant crashing problems

Postby nomistic » Tue Mar 05, 2019 7:43 pm

Hi,

I've seen this many times here, but unfortunately have been unable to find a solution. For quite a while now, OpenOffice has chosen to start crashing unexpectedly. The circumstance seem to be different, however lately it has been choosing to crash when I hit save, and of course, it does not save. I try to remember to save my work regularly, which usually helps, but not always. I rely heavily on OpenOffice, but this is causing me serious problems. It's mostly likely to occur when I have multiple documents open (which is often)

I have already attempted to change the user profile account (changing the old one to a different name, and then rebooting), but this had zero effect; the problem continues. (and I know reinstalls won't help). I can't choose to run it in safe mode as was oddly suggested to others; I use a lot of software at once.

I am using Windows 10. I gather this is something wrong with my system, as it clearly doesn't happen to everyone, but I'm hoping someone has some tips beyond the "change the user profile" answer which is all I can find as an answer.

Thank you in advance. (I am using 4.1.5 build 9789 Rev - 1817496)
Last edited by robleyd on Wed Mar 06, 2019 1:11 am, edited 2 times in total.
Reason: Remove Toxic Issue icon [robleyd, moderator]
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Re: constant crashing problems

Postby RoryOF » Tue Mar 05, 2019 7:50 pm

Make sure all Windows 10 updates have been installed (and probably restart Win 10 after that). A bad Win 10 update caused many such problems; this was fixed in a later update.
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Re: constant crashing problems

Postby thomasjk » Tue Mar 05, 2019 9:00 pm

Reboot Windows 10 in Safe mode https://support.microsoft.com/en-us/hel ... -safe-mode. Run AOO and see if the issue still occurs. If it does not reoccur then something on your PC is causing the problem. Antivirus is one likely cause.
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Re: constant crashing problems

Postby John_Ha » Wed Mar 06, 2019 12:33 am

nomistic wrote:I can't choose to run it in safe mode as was oddly suggested to others; I use a lot of software at once.

There is nothing odd about the suggestion. Running in Safe Mode is a diagnostic process - if it is OK in Safe Mode you know it is one of those programs which are started at boot which is causing the problem.
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Re: constant crashing problems

Postby nomistic » Tue Apr 16, 2019 4:05 pm

Hi, coming back here. I'm having continued problems, however it varies quite a bit. I'm not sure if it's the same problem as before; it doesn't seem to crash as often while I'm in the middle of doing something, however it's a common problem whenever I leave things open for a while and come back. I can usually tell when it's about to crash. It starts to have trouble saving, or opening a new document causes it to shut down or stop responding, so I can at least make a copy of my changes and paste them into something else so I don't lose everything.

As I mentioned above (I'll remove the word "oddly," as that clearly got under someone's skin) "I can't choose to run it in safe mode as was ...suggested to others; I use a lot of software at once." I would love to do this in Safe mode but it would require me to be doing everything in safe mode for a while, which is just not an option. I'm inclined to believe it's %$#! Windows 10. The only software I have open most of the time are Open Office and Firefox, though this does vary a little.

I have tried creating a new profile; that didn't work. I tried running a Windows update (which took half the day; more than I can afford) which didn't work. This computer is a bit slow, so perhaps that the issue, but I cannot afford to purchase a new one. I have been using OO for years, but this problem has been persistant.

Again, running it in Safe Mode doesn't really help me, because I can't work that way for hours on end. Is there something I can use to run a trace in the background while I'm working? That way I can identify when it occurs, and provide the results when it does. If it really is a different piece of software, I may be able to modify my work habits (though that seems kind of an unacceptable requirement)
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Re: constant crashing problems

Postby John_Ha » Tue Apr 16, 2019 6:00 pm

nomistic wrote:Is there something I can use ...

Yes.

Do a test by running in Safe Mode and see if it crashes as before. Come back and tell us the result of the test and you will then get further guidance.
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