[Issue] Check for Updates feature fails

Discuss setup / installation issues - Add a spell checker, Language pack?

[Issue] Check for Updates feature fails

Postby rmesdjian » Wed Mar 07, 2018 11:37 pm

I have noticed this with the past 3 versions of OpenOffice that the "Check for Updates" features does not work. When you select it the system returns the following:

Status field = Checking for an Update failed
Description field = "Error reading data from the Internet. Server error message: ."

I am currently running the latest version 4.1.5. It is running on Windows 10 with the latest updates/patches as of this post.

Thank you,

Raffi
Last edited by robleyd on Mon Jul 16, 2018 7:17 am, edited 1 time in total.
Reason: Add Known Issues tag and icon [robleyd, Moderator]
OpenOffice = 4.1.5 / OS = Windows 10
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Re: Check for Updates feature fails

Postby fotovista2018 » Tue May 29, 2018 12:04 pm

I have the same problem!
Had a perfectly well configured and operating PC (AOO 4.1.? & Win 10) until latest May 2018 Windows 10 update resulting in:
Plug & Play Keyboard producing wrong symbols, and AOO JRE & updates fail. I don't know if these issues are linked or not?

Fixed keyboard by selecting in Win 10 - Region & language > English US + Overrride for default input method - English US for BOTH . For British spell check had to choose in AOO Word -
LANGUAGE ENGLISH UK.

AOO possible JRE ISSUES: 32 or 64 bit operation issues? I Have both 32 & 64 bit JRE on my PC, also MS Visual C++ ? How to link required software to AOO 4.1.5 operation?
Despite all my efforts to find solutions - so far I have not been able to fix the JRE & UPDATE ISSUES!

We WOULD APPRECIATE any FURTHER HELP from OTHER USERS!
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Re: Check for Updates feature fails

Postby RoryOF » Tue May 29, 2018 12:11 pm

You need to select (one time only) the 32 bit Java in OO's /Tools /Options /OpenOffice : Java
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Re: Check for Updates feature fails

Postby fotovista2018 » Tue May 29, 2018 12:29 pm

I have two entries in java - oracle corporation 1.8.0_172 and oracle corporation 1.8.0_171. Which is the 32 bit version that I should keep? Delete the other one? Keep only ONE in the java option list?
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Re: Check for Updates feature fails

Postby Villeroy » Tue May 29, 2018 12:43 pm

Below the list you see the path of the currently highlighted one. If it starts with C:\Program Files (x86)\ then it is a 32-bit Java on a 64-bit Windows. C:\Program Files\ indicates a 64-bit Java on a 64-bit Windows. On a 32-bit Windows system you can not install any 64-bit software and the path is always C:\Program Files\
By the way: https://libreoffice.org/ is availlable as a 64-bit application for MS Windows.
Please, edit this topic's initial post and add "[Solved]" to the subject line if your problem has been solved.
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Re: Check for Updates feature fails

Postby fotovista2018 » Tue May 29, 2018 4:34 pm

Villeroy Thank you for your help !

I uninstalled the 64 bit javas, confirmed only c:\ProgramFiles(x86)java\jre1.8.0_172 exists, the latest 32 bit java available, enabled it in IE11, tested by javatester.org OK. Then I restarted the PC OK.

AOO UPDATES still FAIL! Status :Checking for an update failed. Description:Error reading data from the Internet.Server error message.

The "UPDATE FAIL" PROBLEM is still existing SINCE the 4.1.5 update version of AOO.

DO YOU NEED JRE FOR PROGRAM UPDATES? or is it an issue within AOO latest version software? ANY IDEAS HOW TO PROCEED?

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Re: Check for Updates feature fails

Postby Bill » Wed May 30, 2018 2:14 pm

Right-clicking on the error message posted and selecting "Search Google..." finds several posts in the forum which have been marked solved. Have you read those posts?
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Re: Check for Updates feature fails

Postby fotovista2018 » Thu May 31, 2018 12:29 pm

Hi all helpers!
I have looked at other forum solutions? Difficult for me to understand some such complex program and ping troubleshooting.

For Extension manager, I Downloaded from the Web, the latest English version of dictionaries & Thesaurus 1-5-2018 - an individual extension that includes English_Au, _Ca, _GB, _US, _Za,
PC Still shows: error reading from the internet when trying to update, or when enabled "Show All Updates" in extensions. Server error message, UNKNOWN ERROR!

I have no extensions showing in the extension manager large box, only one single listing on top by Marco.A.G.Pinto. that includes all British versions, I need _GB for my spell check!

I wonder if the English US _ GB fiasco of the Plug and play keyboard typing wrong symbols under English UK, and my only possible solution of setting English US for BOTH AOO language settings, and English UK in AOO Writer is causing some conflict? Do I need to ADD English US extensions? Then how to associate the correct extension with this AOO 4.1.5 to get updates OK?

No such problems ever existed before recent updates in MS Win 10 & AOO. 4.1.5, as originally I used under language English UK, & override language English US, both spell check and keyboard and updates functioned correctly with no problems whatsoever!

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Re: Check for Updates feature fails

Postby RoryOF » Thu May 31, 2018 1:24 pm

In OO /Tools/Options/Language Settings /Languages I have Locale selected as "English (UK)" and "Default languages for Documents :Western" as "English (UK)".

In /Tools /Options /Languge settings : Writing Aids" I have "Hunspell Spellchecker", Libhyphen Hyphenator" and "OpenOffice.org New Thesaurus" all checked. I have selected some "User defined dictionaries" (you may or may not have these), and under "Options" on that same window I have "check spellings as you type" and "check grammar as you type" selected.
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Re: Check for Updates feature fails

Postby fotovista2018 » Tue Jun 05, 2018 10:31 am

I tried to check for updates now, STATUS: CHECK FOR UPDATES FAILED - after a long search! DESCRIPTION: The HOST NAME ooo-updates.apache.org COULD NOT BE RESOLVED!

WHY IS IT ooo-updates ??? CAN SOMEONE PLEASE CHECK and VERIFY WHAT SHOULD BE A CORRECT ADDRESS ???

SECOND ATTEMPT RESULT: Checking for an update failed. Error reading data from the Internet. Server error message.

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AOO 4.1.5 - UPDATES FAIL

Postby fotovista2018 » Mon Jun 11, 2018 5:37 am

THIS IS A FOLLOW-UP Re: Check for Updates feature fails - Postby fotovista2018 » Tue Jun 05, 2018 7:01 pm

I tried to check for updates, STATUS: CHECK FOR UPDATES FAILED after a long search! DESCRIPTION: The HOST NAME ooo-updates.apache.org COULD NOT BE RESOLVED! WHY ?????
SECOND ATTEMPT RESULT: Checking for an update failed. Error reading data from the Internet. Server error message

This link ooo-updates.apache.org yields TEXT ON WEB PAGE ONLY = Apache OpenOffice Product Update Service for installed AOO (4.0 and later) instances Folder containing update service feeds for users performing the update check and getting the message about an available new version.

CAN SOMEONE PLEASE CHECK and VERIFY WHAT SHOULD BE A "CORRECT ADDRESS" TO ACTUALLY PROVIDE THE ONLINE UPDATES ??? WHY THIS CURRENT UPDATE PROCESS FAILS WITH AN ERROR MESSAGE?

Thanks fotovista2018 OpenOffice 4.1.5 on Windows 10 in use.
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Re: Check for Updates feature fails

Postby Hagar Delest » Mon Jun 11, 2018 11:21 am

Please don't multipost. I've merged your post in your previous discussion.
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Re: Check for Updates feature fails

Postby fotovista2018 » Mon Jun 11, 2018 1:26 pm

This is not just and open ended ERROR MESSAGE ISSUE. Surely providing more precise information to possible cause gives the issue a different angle? Therefore a different discussion?
It might be a programming issue where not users, but program writers would have to be involved to verify a simple question. Does this link facilitate online updates or not? and why not? and How can it be fixed?

Thank you all for your help! fotovista2018
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Re: Check for Updates feature fails

Postby sibermike7 » Tue Jun 12, 2018 8:39 am

I have the EXACT same issue as fotovista2018.
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Re: Check for Updates feature fails

Postby Hagar Delest » Wed Jun 13, 2018 6:21 pm

Honestly, the AOO updates are rather rare. You don't really need this feature.
If you really want to ask the devs: [Tutorial] Reporting bugs or suggestions
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Re: Check for Updates feature fails

Postby RoryOF » Wed Jun 13, 2018 6:36 pm

The problem is being investigated on the OO development list.
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Re: Check for Updates feature fails

Postby robleyd » Mon Jul 16, 2018 7:15 am

For information, this issue has been reported as a bug
Cheers
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Re: [Issue] Check for Updates feature fails

Postby DOBRESCUMihai19 » Thu Jul 19, 2018 2:33 pm

robleyd wrote:For information, this issue has been reported as a bug


Dear Members of the "OpenOffice" Community Forum,

Dear Members of the Team of Moderators of the "OpenOffice" Community Forum,

On the Fated Date of Friday, April 06, 2018, at precisely 10:14 P.M., I have started Another Thread about This Issue.

Now I am discovering in Utter Amazement that This Issue had already been proudly reported on Another Fated Date of Thursday, March 08, 2018, at precisely 12:37 A.M., on This Thread. It is difficult to be original these days, while living among Seven Billion Brains who are currently roaming around our Planet.

This Forum has surely not been designed in order to be intended to be used as an Issue Tracking Tool and yet I am sure that there can be found a way to mark my Thread as a Duplicate of This Thread. Although not everybody is interested in Software Development Field, this action might prove useful to those who are concerned by this Field.

Generally, I have found a Simple Solution for solving These Kinds of Problems: simply disable the Updating Systems. For most of the Software Applications, it is quite easy to perform such an action, while for Operating Systems it can be a little bit trickier. Recently, I have managed to disable the Updating System of the "Microsoft" "Windows" 10 Operating System, only to discover after a while that they have managed to re-enable it back somehow. The "Microsoft" Corporation is moving in mysterious ways these days.

Best Regards,
DOBRESCU_Mihai,
"United_D.M.! - Software for the Future"
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Re: [Issue] Check for Updates feature fails

Postby 1madmouse » Tue Jul 24, 2018 2:20 am

My thinking would be fix it or cut it. No need to have any more to stress about than is already present. This software is supposed to make our work a bit easier, so unless there was some huge update, I will not worry about it.
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Re: [Issue] Check for Updates feature fails

Postby r l » Tue Jul 24, 2018 1:18 pm

I am getting the same thing. Didn't want to report it at first as it might be a temporary glitch but has been happening for a few weeks now.
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Re: [Issue] Check for Updates feature fails

Postby Villeroy » Tue Jul 24, 2018 2:09 pm

There is one bugfix release every 1 or 2 years. 5 years after version 4.0 we may observe the release of 4.2, may be next year. Simply have a look at https://openoffice.org/ every now and then.
Apache OpenOffice is a very huge chunk of code, but almost dead. A group of 10 or 20 active coders can hardly keep pace with changing software environments on different operating systems. They do even struggle with changes in their own infrastructure.
The legitimate successor https://libreoffice.org/ is under active development and has a working release notification. It was forked from OpenOffice 3.6 and reached version 6.1 by now.
Please, edit this topic's initial post and add "[Solved]" to the subject line if your problem has been solved.
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Re: [Issue] Check for Updates feature fails

Postby DOBRESCUMihai19 » Tue Jul 24, 2018 3:31 pm

Villeroy wrote:The legitimate successor https://libreoffice.org/ is under active development and has a working release notification. It was forked from OpenOffice 3.6 and reached version 6.1 by now.


Great Post, Villeroy. Thanks for the tips.

I might even try the "LibreOffice" Desktop Suite. I think I might have even seen it once under the "K.D.E." X-Server Environment.

I would simply recommend to newcomers the "Microsoft" "Word" "Online" Web Software Application and its similar Software Applications that are present in the "Microsoft" "Office" "Online" Online Suite.

The silence did feel dead around here.

Anyway, just keep away from the "Microsoft" "Windows" 10 Operating System. Nothing is really working. A Complete Nightmare.
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Re: [Issue] Check for Updates feature fails

Postby Villeroy » Tue Jul 24, 2018 6:10 pm

If you are running any of the popular desktop distributions, then you already some version of LO installed which is well integrated into your desktop environment and updates together with all the other software.
Please, edit this topic's initial post and add "[Solved]" to the subject line if your problem has been solved.
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Re: [Issue] Check for Updates feature fails

Postby Villeroy » Tue Jul 24, 2018 6:41 pm

P.S.: Most Linux distros do not upgrade software across versions. If you have LO 5.3 installed, you will get bugfix releases 5.3.1, 5.3.2, 5.3.3 but not 5.4 nor 6.0. One exception to this rule is the Firefox browser. You always get the lates version of your browser.
Please, edit this topic's initial post and add "[Solved]" to the subject line if your problem has been solved.
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Re: [Issue] Check for Updates feature fails

Postby rmesdjian » Thu Sep 13, 2018 4:47 pm

Wow, didn't realize this was going to open a hornets nest. As far as I am concerned, either fix the feature or remove it. Any way, it sounds like this product isn't getting much support going forward and LibreOffice is the way to go. I already use LibreOffice on my smartphone so I will switch to it as well on my Windows and Linux environments.
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Re: [Issue] Check for Updates feature fails

Postby Wayne_R_Miller » Sun Sep 16, 2018 4:48 am

Have been an Open Office user since the beginning of 'time' - Before Apache involved, when it was a modest endeavor - now successful.
Never saw an issue last for this long with out being resolved - six or more months - looks like no one is paying attention out there!!!
Will regretfully switch to Libre, as I cannot forego accepting updates. Life is too short (84 now) to worry about my ability to accomplish what I need to do when communicating on the 'net.
Ciao - Enjoy Life and Remember, This is Not Practice!
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Re: [Issue] Check for Updates feature fails

Postby robleyd » Sun Sep 16, 2018 5:10 am

For what it is worth, the "updates" for AOO are full new versions and there will be notifications here, in the Announcements section of each sub-forum, whenever a new version of AOO is released. The last notification was October 2017, so new versions are not frequent.
Cheers
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Re: [Issue] Check for Updates feature fails

Postby DOBRESCUMihai19 » Sun Sep 16, 2018 10:54 am

|
+___Great Posts, Everyone.
|
+___I do not think that this Issue is trivial. Most of the Proud Users are nowadays using the Personal Computer mostly as a more sophisticated Automated Typing Machine. They are not interested in the Binary Code and in the Assembly Language.
|
+___I have started using a Word Processor on a tiny clone of the British Sinclair "ZX-80" "Spectrum". I do not remember its name right now. I was saving the Texts on Audio Cassette Tapes and on 5¼ Floppy Disks. I had no Local Printer at that time. That was back in the Proud Year of 1,992 - that is, Twenty-Six Years ago.
|
+___I have started using the "Microsoft" "Windows" "Office" Desktop Suite back in the year of 1,993. After Twenty-Five Years, it still looks like the Best Option Around. They are attempting to provide Office-as-a-Service. The only problem is that most of us do not feel like being subscribed to them. Software should really be free.
|
+___The "Apache" "OpenOffice" Desktop Suite is quite a solid replacement. I thank the System Administrators of this Forum for informing us that it is still alive and kicking.
|
+___I am soon about to start the usage of the "Libre" "Office" Desktop Suite Replacement. I have no feedback to output right now out of it.
|
+___Again, the Idea is that Writing is basically the First Thing that one does on a Personal Computer. Turning the Personal Computer into a sophisticated Tablet or SmartPhone or Internet Protocol TeleVision Receiver is still quite a Complicated Endeavor that still sounds like being revolved around the moon at a very good price. And - to be honest - most of these Monkey Tricks are not working well yet.
|
+___I shall continue watching this Thread. Updating is very necessary these days. Maybe something good will come out of this.
|
+___Best Regards,
+___DOBRESCU_Mihai,
+___Bucharest, România, South-Eastern Europe.
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