[Solved] OpenOffice keeps crashing when I try to use it

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[Solved] OpenOffice keeps crashing when I try to use it

Postby turkris63 » Thu Apr 27, 2017 5:54 pm

I have been using Open Office for several years and I love it! Up until a few weeks ago, that is!

Everytime that I try to work in it, I get a message that OpenOffice has crashed and a report has been sent to determine why it has crashed. It then offers me the opportunity to restore the docuement, but after a minute or so (sometimes as soon as I start to work in it), I get the same result. This is happening in documents that I have used numerous times before as well as new documents that I am trying to create. Sometimes after several times of recovering the document it will start working correctly but other times it does this continuously. I have a direct sales business as well as do a lot of advocating for a son who has autism and a boyfriend who is disabled after 21 years of Army combat service.

What could be causing this to happen? I would really hate to have to switch to a different program. Thank you!
Last edited by thomasjk on Thu Apr 27, 2017 9:51 pm, edited 1 time in total.
Reason: Mark thread [Solved] and add green checkmark
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Re: OpenOffice keeps crashing when I try to use it

Postby thomasjk » Thu Apr 27, 2017 6:33 pm

Tom K.
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Re: OpenOffice keeps crashing when I try to use it

Postby acknak » Thu Apr 27, 2017 6:35 pm

Greetings and welcome to the community forum!

When OO suddenly starts acting strangely, it's often cured by a fresh OO settings profile. This just means exiting OO, renaming (or removing) the folder where OO stores all its settings, then restarting OO. It will then create a new settings profile folder.

For details, see: [Tutorial] The OOo user profile

PS: Oops! Too slow.
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Re: OpenOffice keeps crashing when I try to use it

Postby turkris63 » Thu Apr 27, 2017 9:04 pm

Thank you both! My boyfriend sat down on my laptop and reset something within our malware software settings and that also seems to have taken care of it! I just completed a 4-page document with no issues. However, I am keeping the info you provided for future reference!

It is so good to know that there are people out there willing to help! Thanks again!
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Re: [Solved] OpenOffice keeps crashing when I try to use it

Postby thebeacondeacon » Sat Feb 03, 2018 1:29 am

Even though this is a viable work around, it also means losing one's preferences and custom settings.

Can the Apache developers' group come up with either a series of error traps within Open Office to neutralize the consequences of the detection of these errors or a way of storing the user preferences, so that they can be copied to the new profile folder?

This issue is more than five years old, and it is worthy of a fix at this point.

Best regards,
Michael Eisen
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Re: [Solved] OpenOffice keeps crashing when I try to use it

Postby Villeroy » Sat Feb 03, 2018 1:50 am

thebeacondeacon wrote:Even though this is a viable work around, it also means losing one's preferences and custom settings.

Can the Apache developers' group come up with either a series of error traps within Open Office to neutralize the consequences of the detection of these errors or a way of storing the user preferences, so that they can be copied to the new profile folder?

This issue is more than five years old, and it is worthy of a fix at this point.

Best regards,
Michael Eisen

OpenOffice is almost dead. https://libreoffice.org/ is its legitimate successor.
Please, edit this topic's initial post and add "[Solved]" to the subject line if your problem has been solved.
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Re: [Solved] OpenOffice keeps crashing when I try to use it

Postby John_Ha » Mon Feb 05, 2018 3:05 am

thebeacondeacon wrote:Even though this is a viable work around, it also means losing one's preferences and custom settings.

Not so - just copy back the rest of the profile ignoring \config an registrymodificatons.xcu.
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See the Writer Manual, the Writer FAQ, the Writer Tutorials and the Writer guide.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
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Re: [Solved] OpenOffice keeps crashing when I try to use it

Postby robleyd » Mon Feb 05, 2018 3:43 am

For more information on the user profile and what it contains, see [Tutorial]The OpenOffice User Profile
Cheers
David
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Re: [Solved] OpenOffice keeps crashing when I try to use it

Postby misitu » Tue Jul 10, 2018 4:14 am

re
" My boyfriend sat down on my laptop and reset something within our malware software settings and that also seems to have taken care of it!"


Yup I had this problem for a while, first a large spreadsheet crashing a few seconds after opening, then the main database doing the same thing. But after a few hiccups, managed to run

I tried the "corrupt user profile" cure but found I'd already tried that a few months back (evidence: saved user profile folder).

However this malware detection issue had some promise.

I went into my malware sys (Emsisoft: will be logging this with them) and change the behaviour blocker setting all the AOO exe files to TRUSTED and DON'T MONITOR. So far, a few hours down the road, good stuff.

There was a clue somewhere else about AOO not liking other active processes poking its components. We have a legal term for that over here, it's called "Acoso".

Cheers and many thanks to turkris63
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