Password files will not open and OO will not save with past

Issues installing under the Mac OSX - X11 - Aqua

Password files will not open and OO will not save with past

Postby ATY » Thu Jun 09, 2016 10:55 am

I have been using 2 password protected files (spreadsheets) for almost 6 years without any problem and suddenly the software displays a message"the password is incorrect. File can not be opened". The password is correct 100%. I checked it with an Excell format of the file which I was able to open with "Numbers". Unfortunately OO format files can not be opened with Numbers, so I am really in big trouble. Whats more, OO refuses to save files with a message "Error saving the document. General error. General input/output error". HELP PLEASE I NEED THESE DATA
Open Office 3.1 on OS X El Capitan Ver 10.11.3
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Re: Password files will not open and OO will not save with p

Postby ATY » Thu Jun 09, 2016 2:28 pm

One additional thing. I have just opened an old Excell file with no problem and saved it with a password. It does not want to either open or save recent password files
Open Office 3.1 on OS X El Capitan Ver 10.11.3
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Re: Password files will not open and OO will not save with p

Postby MrProgrammer » Mon Jun 20, 2016 9:23 pm

Hi, and welcome to the forum.

ATY wrote:I have been using 2 password protected files (spreadsheets) for almost 6 years without any problem and suddenly the software displays a message"the password is incorrect. File can not be opened".
Please search first before posting. There are more than 75 topics about passwords on Mac OS X and you could have found an answer without waiting for a reply. For example: [Solved] Unchanged password not accepted

ATY wrote:General error. General input/output error".
Search found 24 matches: +general +error Look for one that matches your symptoms.

If this solved your problem please go to your first post use the Edit button and add [Solved] to the start of the title. You can select the green checkmark icon at the same time.
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AOO 4.1.5 Build 9789 on Mac OS 10.11.6.   The locale for any menus or Calc formulas in my posts is English (USA).
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Re: Password files will not open and OO will not save with p

Postby Sea Mac » Fri Oct 12, 2018 2:32 am

ATY wrote:I have been using 2 password protected files (spreadsheets) for almost 6 years without any problem and suddenly the software displays a message"the password is incorrect. File can not be opened". The password is correct 100%. I checked it with an Excell format of the file which I was able to open with "Numbers". Unfortunately OO format files can not be opened with Numbers, so I am really in big trouble. Whats more, OO refuses to save files with a message "Error saving the document. General error. General input/output error". HELP PLEASE I NEED THESE DATA


I know of a SURE workaround for "The password is incorrect. The file cannot be opened."
Simply switch to LibreOffice ... that's what I did ... problem solved: the password works again.
This problem has been in the OpenOffice codebase for over a DECADE - affecting ANY password protected file type - and the developers are powerless to find and fix it.
If you don't believe me - search the forum for

The password is incorrect

for yourself, and you'll see most of them conclude "LibreOffice Worked!!!"
This problem was why I switched to LibreOffice 4 years ago ... as I found no help here. They gave me the brush off also.
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