OO 3.2.1 crashes opening .docx file in Mac OS X

Discuss the word processor

OO 3.2.1 crashes opening .docx file in Mac OS X

Postby lcr24 » Wed Sep 14, 2011 8:50 pm

Hello, I am new to Open Office and have read a number of threads about .docx files. I use Mac OS X (on a MacBook Pro which is 1 yr old) and I have been creating files as .doc and sending to my supervisor with no problems. However I have now received one back in .docx format which is causing OO to crash. Still, from other threads it seems I should be able to open a .docx file with version 3.2.1.

The file is both large and contains a lot of comments, which is probably why it is causing problems.
My version of OO also seems a bit unstable as I used it to create a large document last weekend and it crashed for the first time then.
Now it is still able to open .doc files but when I try this .docx it doesn't recognise it - starts up with the initial window with all the different programs - if I then choose Open a document and choose the file, it crashes.

Should I try reinstalling Open Office?
Would be very grateful for any solution that enables me to view the file tonight, as I need to work on it urgently.

Many thanks...
OpenOffice 3.2.1 on Mac OS X
lcr24
 
Posts: 1
Joined: Wed Sep 14, 2011 8:41 pm

Re: OO 3.2.1 crashes opening .docx file in Mac OS X

Postby Hagar Delest » Wed Sep 14, 2011 9:04 pm

Hi and welcome to the forum!

Can you try to upgrade to latest 3.3.0? Else you might have more luck with LibO.
docx is a rather dangerous beast...
AOO 4.0.1 on Windows 7 and Xubuntu 14.04 (Trusty Tahr)
User avatar
Hagar Delest
Moderator
 
Posts: 25090
Joined: Sun Oct 07, 2007 9:07 pm
Location: France

Re: OO 3.2.1 crashes opening .docx file in Mac OS X

Postby PGAGA » Thu Sep 15, 2011 12:15 am

Wednesday, September 14, 2011

The DOCX filter is a LO, previously Go-oo, creation, so the latest version would be with them. NeoOffice uses the same filter so you could try it.

Two other options are top install the Word Viewer under wine or to try the MS converter for the file, the latest version of which was released today.

Phil
OpenOffice.org 3.2.x, StarOffice 5.1, 7, 8 - OS X, WinXP, OS/2
StarOffice 7, 8, Oracle Open Office 3.3.1, LibreOffice 3.x.x - OS X, Ubuntu, WinXP
NeoOffice 2.2.6, 3.1.2, 3.2.x 3.3 - OS X
Apache OpenOffice 3.4.x - WinXP, OS X, OS/2
PGAGA
Volunteer
 
Posts: 481
Joined: Sun Dec 07, 2008 10:54 pm

Re: OO 3.2.1 crashes opening .docx file in Mac OS X

Postby Bill » Thu Sep 15, 2011 5:11 am

Even if you were able to open the DOCX file with OOo 3.2.1, the comments would probably not be shown correctly. LO 3.4.3 should display the comments correctly, but you should continue saving in DOC format. Comments will be lost if saved in DOCX format using LO 3.4.3.

Bug 33463 -Comments are lost after FILESAVE as DOCX
Bill
 
Posts: 3312
Joined: Sat Nov 24, 2007 6:48 am


Return to Writer

Who is online

Users browsing this forum: Google [Bot] and 16 guests