Upgrade to OOo 2.3.1 hangs up

Issues with installing under all versions of MS Windows
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PeteB
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Joined: Mon Jan 14, 2008 4:25 am

Upgrade to OOo 2.3.1 hangs up

Post by PeteB »

during installation validation phase with "Process ID: 2516 file in use". My OS is Win Vista Home Premium. Have been using OO 2.3.0 and no files are open, in fact now I can't open 2.3.0 and don't wan to lose any files trying to get either version to work. I've read related posts here and nothing seems to work. My Quick Start icon is frozen. not responding to left or right mouse clicks. Any ideas or suggestions will be appreciated. Consider me a beginner when explaining.

Thanks, PeteB
TerryE
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Re: UPGRADE TO OO 2.3.1 HANGS UP

Post by TerryE »

You have quick starter running. Right click on this in the system try and exit it. You can't reinstall OOo with one of its images running
Ubuntu 11.04-x64 + LibreOffice 3 and MS free except the boss's Notebook which runs XP + OOo 3.3.
PeteB
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Joined: Mon Jan 14, 2008 4:25 am

Re: UPGRADE TO OO 2.3.1 HANGS UP

Post by PeteB »

Exited the QuickStart icon. When the install got three-quarters of the way through the validation phase it came up with five things now, running in the background that have to exited before it will finish??
PeteB
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Hagar Delest
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Re: UPGRADE TO OO 2.3.1 HANGS UP

Post by Hagar Delest »

First, please read the Survival Guide for the forum. No caps here, I've modified your title.

I don't understand your last sentence. Have you gone through the whole process eventually? Quickstarter is a strange animal (I disable it systematically).
LibreOffice 25.2 on Linux Mint Debian Edition (LMDE Faye) and 24.8 portable on Windows 11.
PeteB
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Re: Upgrade to OOo 2.3.1 hangs up

Post by PeteB »

Had read the Survival Guide, missed the no-caps, sorry about that. The "installer validater" says it can't do its job because the following (gives a list of five) "things" are open, "Retry / Ignor. If I click either, it just starts trying to validate again and hangs up in the same spot.
PeteB
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Hagar Delest
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Re: Upgrade to OOo 2.3.1 hangs up

Post by Hagar Delest »

OK, then, make sure that there is no Quickstarter left in the system tray. To be sure, you can also check the task manager and kill any soffice.bin or soffice.exe that could be still running.
LibreOffice 25.2 on Linux Mint Debian Edition (LMDE Faye) and 24.8 portable on Windows 11.
angelago
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Re: Upgrade to OOo 2.3.1 hangs up

Post by angelago »

Hi
I have had the same problem with my upgrade to 2.3.1 on Windows Vista home basic. I followed the instructions in this thread, exited Quickstarter for Open Office, then got the list of other things that were running. These turned out to be the numbers linked to services shown in the Task Manager. I was able to identify 3336 and 3908 as RoxWatch9 and RoxMediaDB9.
This was fairly meaningless to me, but I looked to see what was still running in QuickStarter and found a Media Manager - so I exited that (I knew Rox was a media thing).
I clicked on the Retry button for the upgrade and it went through ok.
So thank you very much for the help.
:)
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