[Solved] LibreOffice crash, module ucrtbase.dll

[Leiif010]

I am not sure where to post this since it is Libre Office that is having the issue. It was suggested in this forum in the Calc section that I should upgrade to Libre Office. See linked screen recording. Too big to attach but it's only 3.69MB and only 1 min long. You can pause to read the error codes.

https://tinyurl.com/LOnoGO

Edit: Changed subject, was LibreOffice will not work  Make your post understandable by others  -- MrProgrammer, forum moderator

[Leiif010]

If you don't want to download the vid the error info is:

Problem signature:
Problem Event Name: APPCRASH
Application Name: soffice.bin
Application Version: 7.5.4.2
Application Timestamp: 647787fd
Fault Module Name: ucrtbase.DLL
Fault Module Version: 10.0.10240.16390
Fault Module Timestamp: 55a5b718
Exception Code: 40000015
Exception Offset: 0000000000065a5f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 7e93
Additional Information 2: 7e93e29e3941b7ecb5db117597789d51
Additional Information 3: 4886
Additional Information 4: 48869eed2b2f8945b8677d34219c4f31

[Zizi64]

Please upload the specific version of your document, what causes the crash. All of attached spreadsheet document versions work for me on various LO versions.

[RoryOF]

I don't use LibreOffice, preferring to remain with OpenOffice which suits my needs, but I understand that one can start LibreOffice in Safe Mode, which is a help to diagnosis of crashes.

[Leiif010]

Got it to work once, now getting same as video https://tinyurl.com/LOnoGO . Code:

Problem signature:
Problem Event Name: APPCRASH
Application Name: soffice.bin
Application Version: 7.5.4.2
Application Timestamp: 647787fd
Fault Module Name: ucrtbase.DLL
Fault Module Version: 10.0.10240.16390
Fault Module Timestamp: 55a5b718
Exception Code: 40000015
Exception Offset: 0000000000065a5f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 7e93
Additional Information 2: 7e93e29e3941b7ecb5db117597789d51
Additional Information 3: 4886
Additional Information 4: 48869eed2b2f8945b8677d34219c4f31

[Leiif010]

Does not matter what doc I try it won't stay open. Think it has something to do with ucrtbase.DLL . Would a previous version be better? This is 7.4.7

[RoryOF]

Try starting LibreOffice in Safe mode. As I understand it, often crashing is caused by internal LibreOffice choices. Have a look at
https://ask.libreoffice.org/c/english/5
for more specific information.

[Zizi64]

More than one 64 bit permanently installed LO versions, and lots of portable x32/x64 LO versions work and worked for me on Win7prof. x64 and on Win10prof x84 versions without such problem.

Permanently installed versions (one time one version only)
LO4.4.7
LO6.1.6
LO6.4.7
LO7.4.7
LO7.5.5

And there are these portable versions on my PC:

WinPenPack LO.png (17.49 KiB) Viewed 4037 times

.
.

PortableApps LO.png (14.84 KiB) Viewed 4036 times

[Leiif010]

Same thing with 7.4.6.2

Problem signature:
Problem Event Name: APPCRASH
Application Name: soffice.bin
Application Version: 7.4.6.2
Application Timestamp: 6402696f
Fault Module Name: ucrtbase.DLL
Fault Module Version: 10.0.10240.16390
Fault Module Timestamp: 55a5b718
Exception Code: 40000015
Exception Offset: 0000000000065a5f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 7e93
Additional Information 2: 7e93e29e3941b7ecb5db117597789d51
Additional Information 3: 01af
Additional Information 4: 01af2cb84a3e25c0cf4a8fb8f7d79499

[Leiif010]

Just tried a portable. Same issue. What is this ucrtbase.DLL thinga-ma-jig that keeps popping out these errors:
Problem signature:
Problem Event Name: APPCRASH
Application Name: soffice.bin
Application Version: 7.5.4.2
Application Timestamp: 6478e61e
Fault Module Name: ucrtbase.DLL
Fault Module Version: 10.0.10586.15
Fault Module Timestamp: 564ea400
Exception Code: 40000015
Exception Offset: 0008469a
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: e829
Additional Information 2: e829f4251998cb21342862229de311be
Additional Information 3: c0e4
Additional Information 4: c0e4667d854782f19df5b5a7820eb871

[Leiif010]

OK so I tried to register the ucrtbase.DLL and then I got this: see attachment

[Zizi64]

It seems as a Windows related problem:

https://www.partitionwizard.com/disk-re ... e-dll.html
https://answers.microsoft.com/en-us/win ... 2da5708116
https://ugetfix.com/ask/how-to-fix-ucrt ... n-windows/

[Leiif010]

Thanks. Yes Windows strikes again. I have tried many things; re-register the dll; copy the dll to syswow folder, which I can't do because of the permissions mess; sfc /scannow. Tried for hours to fix the permissions. Well AOO works so will stick with it for now.

It looks like it is not really the ucrtbase.dll but the DllRegisterServer. May look at that later. Need to clean my .ods mess I have now. Made copies of everyones .ods sheets just in case.