[Solved] AOO 4.1.13 crashes on MacOS about 15 sec after opening

[sundialsvc4]

On just one user-id on my machine, OpenOffice will "quit unexpectedly" about 15 seconds after opening. You don't have to do anything; it just dies. (MacOS Monterey.) I updated to the latest version of the Java JRE as well as OpenOffice.

(1) Therefore, there must be some file in this user's account which is triggering this behavior. But, which one is it? I looked for and deleted every file or directory which contained "*ffice*" or anything like that.

(2) What's the right way to diagnose a problem like this? Where's the crash-log? I see nothing in the "Console" system utility, which is where I would intuitively expect to find crash-reports, but there are none.

Edit: Changed subject, was OpenOffice 4.1.14 crashes on MacOS about 15 sec after opening  OpenOffice 4.1.14 has not been released, and your forum signature indicates 4.1.13 -- MrProgrammer, forum moderator, 2022-08-09

[MrProgrammer]

Hi, and welcome to the forum.

I looked for and deleted every file or directory which contained "*ffice*" or anything like that.

Q02: How do I create a new profile on a Mac?

What's the right way to diagnose a problem like this? Where's the crash-log?

Survival guide That is a developer question. This is a user-to-user forum. No one at this forum will be able to help with a "crash log". I'm a user just like you. The developers do know about the problem:
Issue 128535 MacOS: Application crashes 30 seconds after opening if "check for automatic updates" is turned on


If this solved your problem please go to your first post use the Edit button and add [Solved] to the start of the subject field. Select the green checkmark icon at the same time.

[sundialsvc4]

I am hoping that someone can point the way. I have reviewed these forums and found similar problems that were marked [SOLVED] by resetting the user profile. I did this – deleting the entire directory. So, the user-profile was (re-)created yesterday. Still the problem continues. And I still haven't figured out how to diagnose it. (If I could see any sort of error-log, I could probably resolve the problem. The "Console" application is where I would expect to find it. I turned on various Java logging options in the appropriate control panel. No luck. If anything is being created, I don't know where to look.)

If there is any other section of this forum where this question would be better seen and answered, I invite the powers-that-be to please move it there. I'm confident that someone around here can point the way to a solution.

[Bidouille]

MacOS (OS/X Monterey)

Which version exactly? 12.?

[sundialsvc4]

Problem Solved. (Well, sort of ...)

In the directory ~/Library/Logs/ProblemReports, which was initially root-protected, I found the following important clue, which appeared to point to the "automatically check for updates" process. When I turned this option off, the problem disappeared.

Now, the immediate question is – how to report this problem to the OpenOffice staff?

Code: Select all

Thread 5 Crashed:
0   libplds4.dylib                	       0x16859d0a5 PL_HashTableLookupConst + 16
1   libnssutil3.dylib             	       0x168a273da SECOID_FindOID_Util + 25
2   libsmime3.dylib               	       0x1688c95b0 CERT_DecodeCertPackage + 335
3   libnss3.dylib                 	       0x168ed7b40 0x168e14000 + 801600
4   libnss3.dylib                 	       0x168ed7de3 0x168e14000 + 802275
5   libnss3.dylib                 	       0x168ed3ed0 0x168e14000 + 786128
6   libnss3.dylib                 	       0x168ed4cca 0x168e14000 + 789706
7   libnss3.dylib                 	       0x168ea0ef0 0x168e14000 + 577264
8   libnss3.dylib                 	       0x168e9f631 0x168e14000 + 570929
9   libnss3.dylib                 	       0x168e9d9f4 0x168e14000 + 563700
10  libnss3.dylib                 	       0x168e24b8d CERT_PKIXVerifyCert + 1437
11  libxsec_xmlsec.dylib          	       0x1689ba337 SecurityEnvironment_NssImpl::verifyCertificate(com::sun::star::uno::Reference<com::sun::star::security::XCertificate> const&, com::sun::star::uno::Sequence<com::sun::star::uno::Reference<com::sun::star::security::XCertificate> > const&) + 1735
12  libucpdav1.dylib              	       0x1687bbece http_dav_ucp::SerfSession::verifySerfCertificateChain(int, serf_ssl_certificate_t const* const*, int) + 2398
13  libserf-1.dylib               	       0x168aabf2a 0x168aa4000 + 32554
14  libserf-1.dylib               	       0x168bcaed6 X509_verify_cert + 2262
15  libserf-1.dylib               	       0x168adf6dc ssl_verify_cert_chain + 444
16  libserf-1.dylib               	       0x168ab8f60 ssl3_get_server_certificate + 368
17  libserf-1.dylib               	       0x168ab7d9f ssl3_connect + 2319
18  libserf-1.dylib               	       0x168ac7f1c ssl23_connect + 3100
19  libserf-1.dylib               	       0x168ac826f ssl23_read + 79
20  libserf-1.dylib               	       0x168aac801 0x168aa4000 + 34817
21  libserf-1.dylib               	       0x168aa66ef serf_databuf_peek + 79
22  libserf-1.dylib               	       0x168aae885 serf__process_connection + 309
23  libserf-1.dylib               	       0x168aa5e24 serf_event_trigger + 180
24  libserf-1.dylib               	       0x168aa5f09 serf_context_run + 185
25  libucpdav1.dylib              	       0x1687b4110 http_dav_ucp::SerfRequestProcessor::runProcessor() + 112
26  libucpdav1.dylib              	       0x1687b4316 http_dav_ucp::SerfRequestProcessor::processGet(com::sun::star::uno::Reference<http_dav_ucp::SerfInputStream> const&, std::__1::vector<rtl::OUString, std::__1::allocator<rtl::OUString> > const&, http_dav_ucp::DAVResource&, int&) + 54
27  libucpdav1.dylib              	       0x1687befd7 http_dav_ucp::SerfSession::GET(rtl::OUString const&, std::__1::vector<rtl::OUString, std::__1::allocator<rtl::OUString> > const&, http_dav_ucp::DAVResource&, http_dav_ucp::DAVRequestEnvironment const&) + 263
28  libucpdav1.dylib              	       0x1687a288a http_dav_ucp::DAVResourceAccess::GET(std::__1::vector<rtl::OUString, std::__1::allocator<rtl::OUString> > const&, http_dav_ucp::DAVResource&, com::sun::star::uno::Reference<com::sun::star::ucb::XCommandEnvironment> const&) + 458
29  libucpdav1.dylib              	       0x168788933 http_dav_ucp::Content::open(com::sun::star::ucb::OpenCommandArgument2 const&, com::sun::star::uno::Reference<com::sun::star::ucb::XCommandEnvironment> const&) + 1763
30  libucpdav1.dylib              	       0x16877f6fa http_dav_ucp::Content::execute(com::sun::star::ucb::Command const&, int, com::sun::star::uno::Reference<com::sun::star::ucb::XCommandEnvironment> const&) + 2714
31  libucpdav1.dylib              	       0x16878e082 non-virtual thunk to http_dav_ucp::Content::execute(com::sun::star::ucb::Command const&, int, com::sun::star::uno::Reference<com::sun::star::ucb::XCommandEnvironment> const&) + 18
32  updatefeed.uno.dylib          	       0x1683ff667 0x1683fa000 + 22119
33  updatefeed.uno.dylib          	       0x1683fea4e 0x1683fa000 + 19022
34  updatefeed.uno.dylib          	       0x1683ff152 0x1683fa000 + 20818
35  updchk.uno.dylib              	       0x11a5a8b24 checkForUpdates(UpdateInfo&, com::sun::star::uno::Reference<com::sun::star::uno::XComponentContext> const&, com::sun::star::uno::Reference<com::sun::star::task::XInteractionHandler> const&, com::sun::star::uno::Reference<com::sun::star::deployment::XUpdateInformationProvider> const&) + 1460
36  updchk.uno.dylib              	       0x11a59de00 0x11a595000 + 36352
37  updchk.uno.dylib              	       0x11a59db1f 0x11a595000 + 35615
38  libsofficeapp.dylib           	       0x10f46d5cf threadFunc + 15
39  libuno_sal.dylib.3            	       0x10f56e855 0x10f568000 + 26709
40  libsystem_pthread.dylib       	    0x7ff80c9064e1 _pthread_start + 125
41  libsystem_pthread.dylib       	    0x7ff80c901f6b thread_start + 15

[Hagar Delest]

Now, the immediate question is – how to report this problem to the OpenOffice staff?

See: [Tutorial] Reporting bugs or suggestions.