[Solved] Writer 4.1.9 always crashes on startup & recovery

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[Solved] Writer 4.1.9 always crashes on startup & recovery

Postby TerryJB » Thu Apr 22, 2021 5:34 pm

My wife and I have both used Open Office for many years, with very few issues.
I recently updated my copy on my Windows 10 desktop with no problems.
I then updated my wife's copy on her Samsung laptop also running windows 10. This always crashes within a few seconds of starting Write. On restarting it goes into document recovery mode for the untitled new document and then subsequently crashes again. This sequence loops continuously.
I have uninstalled then reinstalled several times with no change to this behaviour.
I saw a sugestion on the forum that restarting Windows in Safe Mode might be useful and it was. I was able to create, save and reopen documents with no problems.
Restarting normally returned to the repeated crashes.
I have run out of ideas- Can anybody help please?
Terry Jackson-Baker
Last edited by Hagar Delest on Sun Apr 25, 2021 2:50 pm, edited 1 time in total.
Reason: tagged solved.
OpenOffice 4.1.1 on Windows 10
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Re: Writer 4.1.9 always crashes on startup & loops back to d

Postby John_Ha » Thu Apr 22, 2021 6:44 pm

Strange problems are sometimes fixed by resetting the user profile - see Resetting the user profile. Uninstalling/reinstalling does not fix profile problems - you have to follow the procedure.

As you say it works OK when you start the PC in Safe Mode it suggests it is one of the programs which starts when the PC boots which is interfering with AOO. Try to track down the problem program by stopping half of them and seeing if that fixes it - repeat until you have identified the culprit. CCleaner includes a nice utility to enable/disable startup programs.

Clipboard01.gif

AOO is walking dead - you may decide to swap to the very similar LibreOffice which probably does not have the problem. I switched to LO a few months ago after 20+ years with OOo and AOO.
LO 6.4.4.2, Windows 10 Home 64 bit

See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
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Re: Writer 4.1.9 always crashes on startup & loops back to d

Postby TerryJB » Fri Apr 23, 2021 11:52 am

Thanks for advice John_Ha
I noted your switch to LO and have had a look this morning, Impressive upgrade.
I see no reason to try solving OO Writer problem when LO can I think make my wife happy. Will install on her computer later and test and let you know the outcome.
Thanks again
Terry
OpenOffice 4.1.1 on Windows 10
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Re: Writer 4.1.9 always crashes on startup & loops back to d

Postby DiGro » Sat Apr 24, 2021 5:44 pm

The file C:\Users\<username>\AppData\Roaming\OpenOffice\4\user\registrymodifications.xcu contains
the parameter for recovery.

The parameter should be set to "false".
I suppose your wife's file will show "true" however

The file is written on one line so it is a bit cumbersome to edit.

I normally use Notepad++ to open it and then use Ctrl+F to find "Recovery".
____________
DiGro

AOO 4.1.10 on Windows 10. Scanned with ZIGGO Safe Online (F-Secure)
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Re: Writer 4.1.9 always crashes on startup & loops back to d

Postby TerryJB » Sun Apr 25, 2021 1:43 pm

Thanks to both respondents.
The advice to reset the profile parameter was spot on, thanks Digro.
However we have both now had alook at LO and like what we see. Not yet fully committed, I have qiute a bit of work to deal with this coming week, some of which comes in various Word formats. more usually PDF if that goes smoothly I can imagine that like John_Ha we will switch to LO.
Thanks again
TerryJB
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Re: Writer 4.1.9 always crashes on startup & loops back to d

Postby RoryOF » Sun Apr 25, 2021 1:57 pm

Be aware that PDF is intended to be a display-only format; it is best to work in .odt format and /File /Export as PDF only when finished. OO and LO can make small cosmetic edits to PDF files, but do not support massive re-editing and reformatting of such files.
Apache OpenOffice 4.1.10 on Xubuntu 20.04.2 (mostly 64 bit version) and very infrequently on Win2K/XP
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Re: Writer 4.1.9 always crashes on startup & loops back to d

Postby TerryJB » Sun Apr 25, 2021 2:13 pm

Thanks RoryOF
A project I volunteer for which monitors planning applications for Listed Buldings forwards emails to me details in a variety of formats. I transfer details from these docs on to a database and never have need to edit them. Most originate from local authority offices, some of which have archaic hardware and software, OO has usually been able to open whatever is thrown at it. I am currently testing LO to ensure that it performs in a similar way.
No problems so far
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Re: Writer 4.1.9 always crashes on startup & loops back to d

Postby Hagar Delest » Sun Apr 25, 2021 2:52 pm

TerryJB wrote:I have qiute a bit of work to deal with this coming week, some of which comes in various Word formats.

Beware that it is better to work in native format (ODF, that is .odt for text) when working in AOO/LO. See: [Tutorial] Differences between Microsoft and AOO/LO files.
LibreOffice 7.0.5 on Xubuntu 21.04 and 7.0.5 portable on Windows 10
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