OpenOffice crashing

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OpenOffice crashing

Postby Bruce Biley » Wed Feb 13, 2019 7:14 am

I just loaded OpenOffice 4.1.6 on a brand new laptop I just purchased a couple of days ago. It crashes everytime I do a find search on a spreadsheet. What is wrong?
I have been using OpenOffice for years on my old laptop, and it has worked perfectly. Can somebody tell me what to do to fix it?
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Re: OpenOffice crashing

Postby FJCC » Wed Feb 13, 2019 8:30 am

Try resetting your user profile. To do that, shutdown OpenOffice. Open any folder and in the address bar near the top enter %appdata%\openoffice\4
That will take you to a folder containing a folder named user. Rename that to user_old. Restart OpenOffice and you should get the registration screen. Is Calc now stable?
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Re: OpenOffice crashing

Postby Bruce Biley » Wed Feb 13, 2019 3:27 pm

The Find search works fine in a text document, it only crashes OpenOffice when a Find search is done in a spreadsheet. I tried the user change, that did not work.
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Re: OpenOffice crashing

Postby John_Ha » Wed Feb 13, 2019 3:31 pm

Does it do it with all files? or just with one file?

If with all files then:
1. Uninstall AOO
2. Delete the User Profile at C:\Users\xxxxxx\AppData\Roaming\OpenOffice\4\user.
3. Download AOO from http://www.openoffice.org/download/index.html
4. Install AOO

Also be sure to have installed a 32-bit Java as well as the conventional 64-bit Java.

Showing that a problem has been solved helps others searching so, if your problem is now solved, please view your first post in this thread and click the Edit button (top right in the post) and add [Solved] in front of the subject.
Last edited by John_Ha on Wed Feb 13, 2019 3:32 pm, edited 1 time in total.
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Re: OpenOffice crashing

Postby RoryOF » Wed Feb 13, 2019 3:32 pm

Check that your Win 10 installation is fully updated. There are many reports of some Win 10 updates causing OO problems, which have been cured by later revised updates.
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Re: OpenOffice crashing

Postby Villeroy » Wed Feb 13, 2019 3:44 pm

You could also install https://libreoffice.org instead of OpenOffice. LibreOffice is the actively developed successor of OpenOffice which is walking dead meanwhile.
Please, edit this topic's initial post and add "[Solved]" to the subject line if your problem has been solved.
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Re: OpenOffice crashing

Postby Bruce Biley » Wed Feb 13, 2019 4:27 pm

I have deleted AOO and reinstalled it, same result - any search in the Find screen in a spreadsheet crashes the whole thing.
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Re: OpenOffice crashing

Postby Villeroy » Wed Feb 13, 2019 5:43 pm

Bruce Biley wrote:I have deleted AOO and reinstalled it, same result - any search in the Find screen in a spreadsheet crashes the whole thing.

This is not a typical Windows application. Removing and installing the same software again simply puts the same bytes into the same places. The recommendation was to rebuild your profile folder or substitute OpenOffice with LibreOffice.
Please, edit this topic's initial post and add "[Solved]" to the subject line if your problem has been solved.
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Re: OpenOffice crashing

Postby TheDudeAbides » Wed Apr 24, 2019 12:45 am

Hello all,
I'm probably going to violate some community guidelines with this post but as this is my first and probably last contribution to the forum I'm posting nonetheless.
As a long time user of OO, I have been having the same crashing problem described in many threads on this forum for about two years. There seemed to be no rhyme or reason to the constant crashing. Maybe it was the carpet pi55ers. We just don't know. I have tried every solution offered without success. If I open more than 2 spreadsheets (and I often have 5 or 6) OO is going to crash. Guaranteed. As long as I saved the doc often and quickly there was usually not a problem. Except, of course, when OO crashed while saving the doc. So, to make a long story short I finally tried the one solution I had rejected out of hand because of how much I like OO. No, I didn't change my user profile AGAIN. I took a great leap of faith and downloaded LibreOffice and ABRACAPOCUS--PROBLEM SOLVED! So good luck and Happy Trails to everyone struggling with the same problem!
I'm going bowling
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Re: OpenOffice crashing

Postby glenn2ns » Thu Aug 29, 2019 10:56 pm

Similarly, I have had near constant crashing for at least a year. I have reinstalled OO & updated to OO 4.1.6 and still same crashing :x .
tried to revert to an old MS KB4338819 but have apparently lost that opportunity as MS Windows 10 has updated away from KB4343909.

Seeking a solution! Don't want to live in fear of losing my work every 30 seconds like I have been for TOOOOOO long.
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Re: OpenOffice crashing

Postby FJCC » Fri Aug 30, 2019 12:21 am

Have you tried resetting your user profile as I explained above? Reinstalling the program does not reset the user profile.
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Re: OpenOffice crashing

Postby glenn2ns » Fri Aug 30, 2019 12:26 am

Did not see the recommendation - but will do so & anything else to stop losing work
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Re: OpenOffice crashing

Postby glenn2ns » Fri Aug 30, 2019 1:05 am

PROBLEM PERSISTS
did user profile but did not reboot laptop. Will uninstall AOO 4.1.16 and "user" again, reboot and see
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Re: OpenOffice crashing

Postby robleyd » Fri Aug 30, 2019 1:12 am

Make sure your Windows 10 is fully updated as suggested above by RoryOF

As Villeroy said above, a reinstall of AOO won't solve the problem,
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Re: OpenOffice crashing

Postby glenn2ns » Fri Aug 30, 2019 10:39 pm

So Win 10 is freshly updated. AOO has been reinstalled 6 times after uninstalling and deleting all USER profiles & rebooting.

Problem persists :( :-x
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Re: OpenOffice crashing

Postby John_Ha » Fri Aug 30, 2019 10:52 pm

You will appreciate that AOO is perfectly OK for millions and millions of other users so the problem lies on your PC.

1. Uninstalling and re-installing does not reset the profile so reset the profile - see Resetting the user profile.

2. Do a test. Start your PC in SAFE MODE (google for how). If AOO stops crashing the problem is some program which starts when the PC boots. Identify which program is causing the problem.
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Re: OpenOffice crashing

Postby glenn2ns » Fri Aug 30, 2019 11:59 pm

thx John.
I actually did delete my user profiles and had to rebuild them each time I reinstalled AOO. I will try the Safe mode.

It does seem this AOO crashing problem is not isolated and has chronic overtones based on the threads here. Otherwise, AOO has broad appeal

~g
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Re: OpenOffice crashing

Postby RusselB » Sat Aug 31, 2019 1:53 am

Are you searching from the toolbar or the Find & Replace dialog.
There were some reports earlier about the search from the toolbar not working in Windows 10.
The Find & Replace dialog worked fine.
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Re: OpenOffice crashing

Postby 6packpuppy » Mon Sep 02, 2019 6:44 pm

I have been using Open Office for many years now and have loved it until this last year. Crashing a constant issue. I had an Surface Pro 2, After updating my Open office one day my crashing problems started. If I save very couple of lines /entries no crashing happened. Forget to safe unusually often and beware! After trying everything I could think of that could be the problem I decided to get a brand new computer (Lenovo Idea pad flex -Windows 10 Home). Guess What! Open office still crashing. Please find a fix or Open Office may find it self a Closed office and that would be sad indeed!
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Re: OpenOffice crashing

Postby RusselB » Tue Sep 03, 2019 1:22 am

Did you try the suggestions in this, and other similar topics that have been posted?
Not everyone s experiencing crashes and you seem to be in an unusual situation with it crashing that often.
Did you try resetting your OpenOffice user profile? If not, try that first.
There's a tutorial in the Tutorial section about your OpenOffice User Profile.
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Re: OpenOffice crashing

Postby UNC_Samurai » Tue Sep 10, 2019 5:52 am

I've been having the exact same problems for the last month or two. Every time I open a spreadsheet - and I tested this on multiple files - I basically have a limited number of times I can enter data before it WILL crash. I started saving every 2-3 minutes, but eventually even saving would trigger the crash.

I tried the solution of uninstalling, deleting the profile, and reinstalling. Exact same problems. Based on what I've read on this forum I suspect there's a specific conflict that only a handful of people are experiencing. But I'm tired of fighting with it, so for now I'm switching over to LibreOffice.
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Re: OpenOffice crashing

Postby Bidouille » Tue Sep 10, 2019 10:00 am

UNC_Samurai wrote:I tried the solution of uninstalling, deleting the profile, and reinstalling. Exact same problems.

You have not specify:
  1. which Windows edition is used
  2. if reinstallation has been done with admin right privilege
  3. if crash occurs with one or multiple documents
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Re: OpenOffice crashing

Postby RoryOF » Tue Sep 10, 2019 10:48 am

UNC_Samurai wrote:I tried the solution of uninstalling, deleting the profile, and reinstalling. Exact same problems. Based on what I've read on this forum I suspect there's a specific conflict that only a handful of people are experiencing. But I'm tired of fighting with it, so for now I'm switching over to LibreOffice.


Reports are that a particular Windows 10 update some months ago caused this instability in Calc; this was later cured by a more recent update. You should check that Windows 10 has installed _all_ updates, then restart your computer.
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Re: OpenOffice crashing

Postby UNC_Samurai » Wed Sep 11, 2019 1:33 am

Bidouille wrote:
UNC_Samurai wrote:I tried the solution of uninstalling, deleting the profile, and reinstalling. Exact same problems.

You have not specify:
  1. which Windows edition is used
  2. if reinstallation has been done with admin right privilege
  3. if crash occurs with one or multiple documents


1: It's in my signature, I'm on Windows 10
2: I assume it was the correct admin privilege, it's a new PC that I set up.
3: As I said in my original statement, "I tested this on multiple files"
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Re: OpenOffice crashing

Postby RoryOF » Wed Sep 11, 2019 11:09 am

Try starting Windows in Safe Mode (Google for how) and running OpenOffice with Windows in Safe mode. If OO runs OK in that mode then the problem is caused by a program or driver that runs only in Windows normal mode.
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Re: OpenOffice crashing

Postby Lloyd Phillips » Tue Sep 17, 2019 12:40 am

I have found that MS default antivirus crashes calc every few times I paste something.
That occurred at LEAST since version 1809 and then into 1903 on several computers.
I tried many suggestions, but it happened on fresh installs, too.
Then I decided to set the program file location as "Excluded" and problem was solved.
Don't know if that is relevant to your situation.
Maybe it is not as big a derp as the OO install failing due to inability to create shortcut on desktop, but SOMETHING to note....
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