[Solved] Update Attempts Fail

Issues with installing under all versions of MS Windows
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garcpr
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Joined: Sat Feb 25, 2017 5:19 pm

[Solved] Update Attempts Fail

Post by garcpr »

For the past 6 months or year, I have tried to update OO several times and always just get an error message. I gave up and just
uninstalled and reinstalled it last August. I just tried again on two of my PC's with the same results. The entire error message is:

Status
Checking for an update failed

Description
Error reading data from the Internet.
Server error message: .

I would like to update automatically for security but until I can update manually, automatic certainly isn't the way to go.

Gar Cooper
Last edited by Hagar Delest on Thu Nov 12, 2020 3:04 pm, edited 1 time in total.
Reason: tagged solved
Gar Cooper
Open Office 4.1.3
Windows 10 Home
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RusselB
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Re: Update Attempts Fail

Post by RusselB »

Welcome to the Forums.
This is a known issue, but, so far as I'm aware, one that remains unresolved.
The Update feature (when it works), just notifies you that an update is available. It does not do the update for you. You will still have to download the updated file, which is the full release, as OpenOffice does not release incremental updates, and then run the installation.
OpenOffice 4.1.7, LibreOffice 7.0.1.2 on Windows 7 Pro, Ultimate & Windows 10 Home (2004)
If you believe your problem has been resolved, please go to your first post in this topic, click the Edit button and add [Solved] to the beginning of the Subject line.
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RoryOF
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Re: Update Attempts Fail

Post by RoryOF »

Just go to http://www.openoffice.org/download/, select the version you require, download it and install it.
Apache OpenOffice 4.1.15 on Xubuntu 22.04.4 LTS
garcpr
Posts: 2
Joined: Sat Feb 25, 2017 5:19 pm

Re: Update Attempts Fail

Post by garcpr »

OK. Thanks.
Gar Cooper
Open Office 4.1.3
Windows 10 Home
Amazed99
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Joined: Wed Jan 23, 2019 12:08 am

Re: Update Attempts Fail

Post by Amazed99 »

Rory:

That is neither an answer or a solution. The problem should either be fixed, or when on clicks on "check for updated" the instructions should be given. Giving an error message, when you know the link is not working, is unacceptable!
Open Office 4.1.6, Windows 10
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RoryOF
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Re: Update Attempts Fail

Post by RoryOF »

Amazed99 wrote:Rory:

That is neither an answer or a solution. The problem should either be fixed, or when on clicks on "check for updated" the instructions should be given. Giving an error message, when you know the link is not working, is unacceptable!
With respect, it is not my responsibility to fix this - I merely pointed a User to a method whereby he might download the latest version and continue his work.

The error, as far as I am aware, seems to be browser and computer configuration dependent.

If you feel this problem needs to be fixed, in some manner known to you, you could volunteer to work on it; volunteers are very welcome to work on the OpenOffice development.
Apache OpenOffice 4.1.15 on Xubuntu 22.04.4 LTS
John_Ha
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Re: Update Attempts Fail

Post by John_Ha »

Problems can be fixed by clearing your browser cookies and/or cache. Google for how to do it for your browser.
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See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
Amazed99
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Joined: Wed Jan 23, 2019 12:08 am

Re: Update Attempts Fail

Post by Amazed99 »

Thanks for the advise, John_Ha. I cleared the cookies and cache and I get the same error message.
Open Office 4.1.6, Windows 10
Amazed99
Posts: 7
Joined: Wed Jan 23, 2019 12:08 am

Re: Update Attempts Fail

Post by Amazed99 »

Rory, if I was a programmer and knew how to fix the problem I would be more than happy to volunteer, but most people using OO are just that, users. We do not know how to fix these types of errors or we wouldn't be in these forums. What is Apache doing about the problem?

Thanks.
Open Office 4.1.6, Windows 10
RobertWS
Posts: 3
Joined: Thu Feb 07, 2019 9:50 pm

Re: Update Attempts Fail

Post by RobertWS »

I have the same problem. I used Resource Monitor to watch the network connection:
ResourceMonitor.png
Note the last line: soffice.bin is attempting to connect to 40.79.78.1

I used WhoIs to find the owner of that address:
WhoIs.png
Hey look, it's trying to access a Microsoft website!

What is going on?
OpenOffice 4.1.6
Windows 10
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robleyd
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Re: Update Attempts Fail

Post by robleyd »

Did you do a reverse IP lookup on that IP? https://viewdns.info/reverseip/?host=40.79.78.1&t=1
Cheers
David
OS - Slackware 15 64 bit
Apache OpenOffice 4.1.15
LibreOffice 24.2.1.2; SlackBuild for 24.2.1 by Eric Hameleers
RobertWS
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Re: Update Attempts Fail

Post by RobertWS »

So Microsoft owns Apache or Apache stole Microsoft's IP address?

Weird.
OpenOffice 4.1.6
Windows 10
Bill
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Re: Update Attempts Fail

Post by Bill »

RobertWS wrote:So Microsoft owns Apache or Apache stole Microsoft's IP address?

Weird.
Microsoft is a sponsor of the Apache Software Foundation.
AOO 4.1.14 on Ubuntu MATE 22.04
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