Update Attempts Fail

Issues with installing under all versions of MS Windows

Update Attempts Fail

Postby garcpr » Sat Jan 12, 2019 3:36 am

For the past 6 months or year, I have tried to update OO several times and always just get an error message. I gave up and just
uninstalled and reinstalled it last August. I just tried again on two of my PC's with the same results. The entire error message is:

Status
Checking for an update failed

Description
Error reading data from the Internet.
Server error message: .

I would like to update automatically for security but until I can update manually, automatic certainly isn't the way to go.

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Re: Update Attempts Fail

Postby RusselB » Sat Jan 12, 2019 4:34 am

Welcome to the Forums.
This is a known issue, but, so far as I'm aware, one that remains unresolved.
The Update feature (when it works), just notifies you that an update is available. It does not do the update for you. You will still have to download the updated file, which is the full release, as OpenOffice does not release incremental updates, and then run the installation.
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If you believe your problem has been resolved, please go to your first post in this topic, click the Edit button and add [Solved] to the beginning of the Subject line.
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Re: Update Attempts Fail

Postby RoryOF » Sat Jan 12, 2019 1:26 pm

Just go to http://www.openoffice.org/download/, select the version you require, download it and install it.
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Re: Update Attempts Fail

Postby garcpr » Mon Jan 14, 2019 3:07 am

OK. Thanks.
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Re: Update Attempts Fail

Postby Amazed99 » Wed Jan 23, 2019 12:14 am

Rory:

That is neither an answer or a solution. The problem should either be fixed, or when on clicks on "check for updated" the instructions should be given. Giving an error message, when you know the link is not working, is unacceptable!
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Re: Update Attempts Fail

Postby RoryOF » Wed Jan 23, 2019 12:47 am

Amazed99 wrote:Rory:

That is neither an answer or a solution. The problem should either be fixed, or when on clicks on "check for updated" the instructions should be given. Giving an error message, when you know the link is not working, is unacceptable!


With respect, it is not my responsibility to fix this - I merely pointed a User to a method whereby he might download the latest version and continue his work.

The error, as far as I am aware, seems to be browser and computer configuration dependent.

If you feel this problem needs to be fixed, in some manner known to you, you could volunteer to work on it; volunteers are very welcome to work on the OpenOffice development.
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Re: Update Attempts Fail

Postby John_Ha » Wed Jan 23, 2019 1:12 am

Problems can be fixed by clearing your browser cookies and/or cache. Google for how to do it for your browser.
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See the Writer Manual, the Writer FAQ, the Writer Tutorials and the Writer guide.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
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Re: Update Attempts Fail

Postby Amazed99 » Wed Jan 23, 2019 8:46 pm

Thanks for the advise, John_Ha. I cleared the cookies and cache and I get the same error message.
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Re: Update Attempts Fail

Postby Amazed99 » Wed Jan 23, 2019 8:50 pm

Rory, if I was a programmer and knew how to fix the problem I would be more than happy to volunteer, but most people using OO are just that, users. We do not know how to fix these types of errors or we wouldn't be in these forums. What is Apache doing about the problem?

Thanks.
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Re: Update Attempts Fail

Postby RobertWS » Thu Feb 07, 2019 10:04 pm

I have the same problem. I used Resource Monitor to watch the network connection:

ResourceMonitor.png

Note the last line: soffice.bin is attempting to connect to 40.79.78.1

I used WhoIs to find the owner of that address:
WhoIs.png

Hey look, it's trying to access a Microsoft website!

What is going on?
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Re: Update Attempts Fail

Postby robleyd » Fri Feb 08, 2019 12:54 am

Did you do a reverse IP lookup on that IP? https://viewdns.info/reverseip/?host=40.79.78.1&t=1
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Re: Update Attempts Fail

Postby RobertWS » Fri Feb 08, 2019 5:21 am

So Microsoft owns Apache or Apache stole Microsoft's IP address?

Weird.
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Re: Update Attempts Fail

Postby Bill » Fri Feb 08, 2019 8:34 am

RobertWS wrote:So Microsoft owns Apache or Apache stole Microsoft's IP address?

Weird.

Microsoft is a sponsor of the Apache Software Foundation.
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