[Solved] Opening OpenOffice

[k1benson]

I had a problem with windows 10 and had to restart using a 3 month old restore point. When I tried to open openoffice I get the following error
"Fatal error
the application cannot be started.
A general error occurred while access
your general configuration."

Has anyone seen this error before?

[RoryOF]

I suggest reinstalling OpenOffice - as it's free, that won't cost you anything.

[k1benson]

I had already done that. I still get the same error.

[RoryOF]

Try renaming your OO user profile.

As your Forum .sig says you are using Windows close OpenOffice and the Quickstarter. Open File
Explorer. Copy and paste %appdata%\OpenOffice\4 in the File Explorer (sometimes called Windows Explorer)
Address Bar and press Enter. Rename the "user" folder - "user.old" is a good choice. Start OpenOffice.

[k1benson]

tried that. Didn't work, same error

[RoryOF]

When you renamed your User profile, were you prompted for name and initials when you started up OpenOffice?

[k1benson]

No, just the error

[k1benson]

What would happen if I just uninstalled and reinstalled?

[RoryOF]

Uninstalling does not make a fresh OO User profile. As OO is not opening, my deleted post was inaccurate. Normally, after a rename or delete of the OO profile, one is prompted for name and initials on next startup of OO. I do not use any modern Windows, so can make no further suggestion.

[Zizi64]

Try to install the LibreOffice.

[robleyd]

See if any of the results from [rel=search.php?keywords="general+error"+general+configuration&terms=all&author=&sc=1&sf=all&sr=topics&sk=t&sd=d&st=0&ch=300&t=0&submit=Search]this forum search[/rel] are helpful.

[k1benson]

Uninstalling and reinstalling the product fixed the problem.