[Solved] Crashes upon opening

Issues installing under the Mac OSX - X11 - Aqua
Post Reply
lisakeller
Posts: 4
Joined: Sat Jan 12, 2019 6:54 pm

[Solved] Crashes upon opening

Post by lisakeller »

I have been using Openoffice for years with my Mac without any issues; however, recently I have not been able to get the program to open. It crashes every time. I have reinstalled it with no change. I am running Mac High Sierrra and am using Openoffice version 4.1.6. Any suggestions would be welcome since I cannot access any of the documents I created
Last edited by Hagar Delest on Tue Jan 15, 2019 11:23 pm, edited 1 time in total.
Reason: tagged solved
Mac OS High Sierra operating system (10.13.6) and Openoffice 4.1.6
User avatar
RoryOF
Moderator
Posts: 34586
Joined: Sat Jan 31, 2009 9:30 pm
Location: Ireland

Re: CRASHES UPON OPENING

Post by RoryOF »

Try deleting or renaming your OO User profile. A Reinstall does not do this. Details of the OO User profile are given in
[Tutorial] The OpenOffice User Profile
Apache OpenOffice 4.1.15 on Xubuntu 22.04.4 LTS
lisakeller
Posts: 4
Joined: Sat Jan 12, 2019 6:54 pm

Re: CRASHES UPON OPENING

Post by lisakeller »

I am unable to find the user profile on my mac. I can Find Open Office but nothing more specific
Mac OS High Sierra operating system (10.13.6) and Openoffice 4.1.6
User avatar
RoryOF
Moderator
Posts: 34586
Joined: Sat Jan 31, 2009 9:30 pm
Location: Ireland

Re: CRASHES UPON OPENING

Post by RoryOF »

You should probably read the tutorial again.
Apache OpenOffice 4.1.15 on Xubuntu 22.04.4 LTS
lisakeller
Posts: 4
Joined: Sat Jan 12, 2019 6:54 pm

Re: CRASHES UPON OPENING

Post by lisakeller »

When I go to library and then applications support OO does not show up as an option
Mac OS High Sierra operating system (10.13.6) and Openoffice 4.1.6
User avatar
RoryOF
Moderator
Posts: 34586
Joined: Sat Jan 31, 2009 9:30 pm
Location: Ireland

Re: CRASHES UPON OPENING

Post by RoryOF »

Read the tutorial.
Apache OpenOffice 4.1.15 on Xubuntu 22.04.4 LTS
User avatar
MrProgrammer
Moderator
Posts: 4895
Joined: Fri Jun 04, 2010 7:57 pm
Location: Wisconsin, USA

Re: Crashes upon opening

Post by MrProgrammer »

Hi, and welcome to the forum.
lisakeller wrote:I am unable to find the user profile on my mac.
[Tutorial] Mac FAQ Q02/A02
lisakeller wrote:It crashes every time.
Does it work on the Guest User account?
Q28/A28
lisakeller wrote:I have been using Openoffice for years with my Mac without any issues
Did you upgrade your Mac?
Q15/A15 and Q39/A39
lisakeller wrote:It crashes every time.
If A02, A28, A15, and A39 don't help, review other topics in this forum to see if they match your symptoms. If so, try any solutions you find.

If this solved your problem please go to your first post use the Edit button and add [Solved] to the start of the title. You can select the green checkmark icon at the same time.
Mr. Programmer
AOO 4.1.7 Build 9800, MacOS 13.6.3, iMac Intel.   The locale for any menus or Calc formulas in my posts is English (USA).
Stef_59M
Posts: 1
Joined: Mon Jan 14, 2019 5:25 pm

Re: Crashes upon opening

Post by Stef_59M »

I've got the same problems as Lisa.

a) OO was a first install on my new machine
b) it was "activated" by using crtl open
c) in the applications folder there is no OO - hence no profile
d) I went through the installation procedure 3 times to be sure there was no error in the process - same result 3 times

Any ideas?
Open Office 4.1.6 on MacOS 10.13.6
John_Ha
Volunteer
Posts: 9583
Joined: Fri Sep 18, 2009 5:51 pm
Location: UK

Re: Crashes upon opening

Post by John_Ha »

Stef_59M wrote:I've got the same problems as Lisa.
Read the tutorial.
LO 6.4.4.2, Windows 10 Home 64 bit

See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
lisakeller
Posts: 4
Joined: Sat Jan 12, 2019 6:54 pm

Re: Crashes upon opening

Post by lisakeller »

I finally figured it out. I had not realized that "Go" was at the top bar when I clicked on the Finder. Thank you all for your help... I finally got OO to run properly
Mac OS High Sierra operating system (10.13.6) and Openoffice 4.1.6
Post Reply