General error or General input/output error opening word doc

Issues with installing under all versions of MS Windows

General error or General input/output error opening word doc

Postby billwarrick » Mon Jan 01, 2018 1:42 pm

Just installed 4.1.4 and tried to open an Avery word doc template. First time, received a "General error or General input/output error". Reinstalled, same issue. Found a fix on the forum, but can't find the "Documents and Settings" folder in Win10. Any ideas for help?
Openoffice 4.1.4 windows 10
billwarrick
 
Posts: 2
Joined: Mon Jan 01, 2018 1:35 pm

Re: General error or General input/output error opening word

Postby Zizi64 » Mon Jan 01, 2018 2:39 pm

Just installed 4.1.4 and tried to open an Avery word doc template. First time, received a "General error or General input/output error". Reinstalled, same issue.

- Try the LibreOffice. It has higher compatibility with the never-standardized, foreign fileformats.
Tibor Kovacs, Hungary; LO6.1.6, 6.2.8 /Win7-10 x64Prof.
PortableApps/winPenPack: LO3.3.0-6.4.5;AOO4.1.7
Please, edit the initial post in the topic: add the word [Solved] at the beginning of the subject line - if your problem has been solved.
User avatar
Zizi64
Volunteer
 
Posts: 9548
Joined: Wed May 26, 2010 7:55 am
Location: Budapest, Hungary

Re: General error or General input/output error opening word

Postby Bill » Mon Jan 01, 2018 2:54 pm

Please post a link to the fix. Documents and Settings was last used in Windows XP. It has never existed in Vista, Windows 7, Windows 8 or Windows 10.
AOO 4.1.7, LO 6.3.6.2 and LO 6.4.3.2 on Kubuntu 20.04
Bill
Volunteer
 
Posts: 7872
Joined: Sat Nov 24, 2007 6:48 am

Re: General error or General input/output error opening word

Postby John_Ha » Mon Jan 01, 2018 6:16 pm

billwarrick wrote:can't find the "Documents and Settings" folder in Win10.

What came after Documents and Settings? You want the same thing in Start > Control Panel ..., or Start > Settings ...

That being said it is usually a problem with the .doc or .docx file itself. Can you please give the exact words of the error message, and exactly what you did to cause the message to appear.
LO 6.4.4.2, Windows 10 Home 64 bit

See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
John_Ha
Volunteer
 
Posts: 7796
Joined: Fri Sep 18, 2009 5:51 pm
Location: UK

Re: General error or General input/output error opening word

Postby John_Ha » Mon Jan 01, 2018 11:15 pm

Do you run Windows Defender? If so, tell it that C:\Program Files (x86)\OpenOffice 4\program\soffice.bin is a trusted application.

If your problem is solved please view your first post in this thread and click the Edit button (top right in the post) and add [Solved] in front of the subject.
LO 6.4.4.2, Windows 10 Home 64 bit

See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
John_Ha
Volunteer
 
Posts: 7796
Joined: Fri Sep 18, 2009 5:51 pm
Location: UK

Re: General error or General input/output error opening word

Postby billwarrick » Tue Jan 02, 2018 12:50 am

Appreciate the quick responses all. It looks like I do run Windows Defender. I added soffce.bin as a trusted app, but when I went to open the avery word doc template again (through 'open' and directly from WinExp), I still received the following error message which prohibits any further actions.

General error.
General input/output error.
Openoffice 4.1.4 windows 10
billwarrick
 
Posts: 2
Joined: Mon Jan 01, 2018 1:35 pm

Re: General error or General input/output error opening word

Postby John_Ha » Tue Jan 02, 2018 1:20 am

See [Solved] Windows Defender prevents file opening for some clues where authorising soffice.bin fixed it. Try File > Open ..., and navigate to a .doc or .odt file in C:\Users\xxxxxx\Documents\, edit it and try saving it.

I don't know Windows Defender - is there a method where you can tell Defender to accept AOO, and Defender finds all the files it needs to authorise? You could also try authorising soffice.exe and swriter.exe.

See [Tutorial] Differences between Writer and MS Word files for why you should always work in and save files as .odt.

If your problem is solved please view your first post in this thread and click the Edit button (top right in the post) and add [Solved] in front of the subject.
LO 6.4.4.2, Windows 10 Home 64 bit

See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
John_Ha
Volunteer
 
Posts: 7796
Joined: Fri Sep 18, 2009 5:51 pm
Location: UK

Re: General error or General input/output error opening word

Postby Bill » Tue Jan 02, 2018 5:17 am

billwarrick wrote:It looks like I do run Windows Defender. I added soffce.bin as a trusted app, but when I went to open the avery word doc template again (through 'open' and directly from WinExp), I still received the following error message which prohibits any further actions.

General error.
General input/output error.

How did you add soffice.bin "as a trusted app"? I'm not familiar with any component of Windows Defender causing a "general input/output error" when opening a file. The Controlled Folder Access component can cause that error when saving a file.
AOO 4.1.7, LO 6.3.6.2 and LO 6.4.3.2 on Kubuntu 20.04
Bill
Volunteer
 
Posts: 7872
Joined: Sat Nov 24, 2007 6:48 am

Re: General error or General input/output error opening word

Postby John_Ha » Tue Jan 02, 2018 12:29 pm

See Troubleshooting Common Problems for AOO 4.1.5 which says:

 Edit: This web page is very old (it was written with Windows XP in mind!) and completely obsolete and it has now been deleted. I am therefore not sure whether the advice I give below is correct.

I am leaving it because I do not think it can do harm and it may still be valid - my AOO 4.1.5 has files script.xlc and dialog.xlc in C:\Users\xxxxxx\AppData\Roaming\OpenOffice\4\user\basic. However, use it with care and be sure to keep copies of the old files so you can back it out and go back to your previous setup if it does not work. 

General error or General input/output error

This error message indicates that the files script.xlc and dialog.xlc could be missing or corrupted.

 Edit: The web page gives the wrong Windows paths below so I have corrected them. The Unix paths may also be out of date ??? 

In UNIX-based environments, look for them in the directory $HOME/.openoffice.org<release>/user/basic.

In Windows ® environments, look for them in the directory C:\Document and Settings\<username>\Application Data\OpenOffice.org<release>\user\basic C:\Users\xxxxxx\AppData\Roaming\OpenOffice\4\user\basic

To fix the problem, exit OpenOffice.org (including the Quickstarter, if it is running) and copy the files as detailed below.

In UNIX-based environments, copy from the directory <where_OOo_is_installed>/presets/basic/ to $HOME/.openoffice.org<release>/user/basic

On a Windows® computer, copy from C:\Program Files\OpenOffice.org<release>\presets\basic C:\Program Files (x86)\OpenOffice 4\presets\basic to C:\Documents and Settings\<username>\Application Data\OpenOffice.org<release>\user\basic C:\Users\xxxxxx\AppData\Roaming\OpenOffice\4\user\basic.

Note: To be absolutely safe, one could also delete the local settings directory. By doing this, however, all personal settings and customizations could be lost.

I have raised a bug report Issue 127641 - Troubleshooting Common Problems webpage is badly out of date - incorrect information
LO 6.4.4.2, Windows 10 Home 64 bit

See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
John_Ha
Volunteer
 
Posts: 7796
Joined: Fri Sep 18, 2009 5:51 pm
Location: UK

Re: General error or General input/output error opening word

Postby JK1903 » Sat Nov 24, 2018 2:44 pm

I've got this type of problem with at least two documents. I have created the documents from scratch with OpenOffice Writer and saved them as rtf-files. Everything has worked fine until one day I cannot open the file anymore, getting an I/O-error message.

A lot of work lost until... Today I suddenly got an idea that helped me repair the files: Open the file in WordPad. It opens, then save it (maybe with a new name) and after that the file opens in Write as well!

Hope this works for you too. :)
OpenOffice 4, Windows 10
JK1903
 
Posts: 1
Joined: Sat Nov 24, 2018 2:36 pm

Re: General error or General input/output error opening word

Postby John_Ha » Sat Nov 24, 2018 4:50 pm

JK1903 wrote:I have created the documents from scratch with OpenOffice Writer and saved them as rtf-files.

Never save as a .rtf. See [Tutorial] Differences between Writer and MS Word files for why you should always work in and save files as .odt.
LO 6.4.4.2, Windows 10 Home 64 bit

See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
John_Ha
Volunteer
 
Posts: 7796
Joined: Fri Sep 18, 2009 5:51 pm
Location: UK


Return to MS Windows

Who is online

Users browsing this forum: No registered users and 6 guests