[Solved] Crash while saving doc

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nrubin
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[Solved] Crash while saving doc

Post by nrubin »

Using 4.1.4 version, can't save documents. Open Office crashes every time. Have reinstalled 4.1.4 version multiple times to no effect. Was working 2 days ago.
Help would be appreciated.
Last edited by nrubin on Tue Dec 19, 2017 5:37 pm, edited 1 time in total.
Open Office 4.1.4, Windows 10
FJCC
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Re: Crash while saving doc.

Post by FJCC »

Try resetting your user profile. Shutdown Openoffice then open any folder and type
%appdata%\openoffice\4
in the address bar at the top. That should take you to a folder containing a folder named user. Rename that to user_old then restart OpenOffice. You should get the registration dialog. Is the crashing gone.
OpenOffice 4.1 on Windows 10 and Linux Mint
If your question is answered, please go to your first post, select the Edit button, and add [Solved] to the beginning of the title.
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robleyd
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Re: Crash while saving doc.

Post by robleyd »

See this post; if the suggested fix there does not resolve the problem, try restarting Windows in Safe Mode and see if the problem then goes away.
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Apache OpenOffice 4.1.15
LibreOffice 24.2.1.2; SlackBuild for 24.2.1 by Eric Hameleers
nrubin
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Re: Crash while saving doc.

Post by nrubin »

FJCC wrote:Try resetting your user profile. Shutdown Openoffice then open any folder and type
%appdata%\openoffice\4
in the address bar at the top. That should take you to a folder containing a folder named user. Rename that to user_old then restart OpenOffice. You should get the registration dialog. Is the crashing gone.
[/quote] No crashing not gone. got the registration dialog went thru startup same problem. Thanks anyway.
Open Office 4.1.4, Windows 10
John_Ha
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Re: Crash while saving doc.

Post by John_Ha »

Try saving this file. If it saves OK there is something wrong with your file(s).

See [Tutorial] Differences between Writer and MS Word files for why you should always work in and save files as .odt.
Attachments
test.odt
(8.84 KiB) Downloaded 188 times
LO 6.4.4.2, Windows 10 Home 64 bit

See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
nrubin
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Re: Crash while saving doc.

Post by nrubin »

Tried that same result. Thanks anyway.
Open Office 4.1.4, Windows 10
John_Ha
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Re: Crash while saving doc.

Post by John_Ha »

nrubin wrote:Tried that same result. Thanks anyway.
So it is unlikely to be the document causing the crash.

1. Reboot. If that does not fix it, then

2. As RoryOF says, strange problems are sometimes fixed by resetting the profile - see Resetting the user profile.

3. If that doesn't fix it, then completely uninstall AOO (making sure that you rename C:\Users\xxxxx\AppData\Roaming\OpenOffice\4\user to C:\Users\xxxxx\AppData\Roaming\OpenOffice\4\user_OLD so as to delete your old profile. Download AOO from http://www.openoffice.org/download/index.html and re-install.
Last edited by John_Ha on Mon Dec 18, 2017 9:12 pm, edited 1 time in total.
LO 6.4.4.2, Windows 10 Home 64 bit

See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
Bill
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Re: Crash while saving doc.

Post by Bill »

Is AOO actually crashing or are you getting an error message when trying to save a document?
AOO 4.1.14 on Ubuntu MATE 22.04
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RoryOF
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Re: Crash while saving doc.

Post by RoryOF »

With OpenOffice closed, start TaskManager (Ctrl shift Esc)( and kill any soffice or openoffice processes shown on TM's Processes tab (Details tab on some later Windows versions). Then close TaskManager and see if OO saves files correctly.
Apache OpenOffice 4.1.15 on Xubuntu 22.04.4 LTS
nrubin
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Re: Crash while saving doc.

Post by nrubin »

Bill wrote:Is AOO actually crashing or are you getting an error message when trying to save a document?
Both crashing when trying to save document as well as a message saying OO crashed.
Open Office 4.1.4, Windows 10
nrubin
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Re: Crash while saving doc.

Post by nrubin »

RoryOF wrote:With OpenOffice closed, start TaskManager (Ctrl shift Esc)( and kill any soffice or openoffice processes shown on TM's Processes tab (Details tab on some later Windows versions). Then close TaskManager and see if OO saves files correctly.
Same results. With no processes OO closes. Opening Office and trying again same results. thanks.
Open Office 4.1.4, Windows 10
nrubin
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Re: Crash while saving doc.

Post by nrubin »

John_Ha wrote:
nrubin wrote:Tried that same result. Thanks anyway.
So it is unlikely to be the document causing the crash.

1. Reboot. If that does not fix it, then

2. As RoryOF says, strange problems are sometimes fixed by resetting the profile - see Resetting the user profile.

3. If that doesn't fix it, then completely uninstall AOO (making sure that you rename C:\Users\xxxxx\AppData\Roaming\OpenOffice\4\user to C:\Users\xxxxx\AppData\Roaming\OpenOffice\4\user_OLD so as to delete your old profile. Download AOO from http://www.openoffice.org/download/index.html and re-install.
Have done that several times. It definitely is not the document since any new or old document creates same result.
Thanks
Open Office 4.1.4, Windows 10
Bill
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Re: Crash while saving doc.

Post by Bill »

nrubin wrote:
Bill wrote:Is AOO actually crashing or are you getting an error message when trying to save a document?
Both crashing when trying to save document as well as a message saying OO crashed.
Please post a screen shot of the message or an exact quote. Error messages aren't always that vague and sometimes provide vital clues. A Google search for "OO crashed" finds many images of airplane crashes, but nothing about Apache OpenOffice.
AOO 4.1.14 on Ubuntu MATE 22.04
John_Ha
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Re: Crash while saving doc.

Post by John_Ha »

As Bill says we need

1. The exact sequence of what you are doing to cause the crash (eg I am editing an existing .doc file. I go File > Save As ..., and click Save. OR I click the Save icon. Writer then ?????????, and shows this error message)

Note: Crash = Writer disappears completely and you get back to Windows. Hang = Writer stops responding and will not react when you try to do something.

2. The exact words of the error message or messages you get, or a screen image of the message where the words can be read.
LO 6.4.4.2, Windows 10 Home 64 bit

See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
nrubin
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Re: Crash while saving doc.

Post by nrubin »

Discovered that the computer login profile of the main user was corrupted which caused the problem with the OO software not functioning properly. Logging on with a different user on the computer, the OO software worked fine. Had to rebuild the main user's profile. Thank you to all who responded. Happy Holidays.
Open Office 4.1.4, Windows 10
John_Ha
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Re: Crash while saving doc.

Post by John_Ha »

nrubin wrote:Discovered that the computer login profile of the main user was corrupted which caused the problem with the OO software not functioning properly.
We have had several recent posts where rebuilding the Windows user profile fixed it. I think all have been Windows 10.

For those searching how did you rebuild the profile? Did you

1. Save the user's data by renaming C:\Users\Fred to C:\Users\Fred_OLD
2. Delete user Fred
3. Create a new user Fred
4. Copy back the data.

As your problem is solved please view your first post in this thread and click the Edit button (top right in the post) and add [Solved] in front of the subject.
LO 6.4.4.2, Windows 10 Home 64 bit

See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
nrubin
Posts: 8
Joined: Mon Dec 18, 2017 7:02 am

Re: [Solved]-Crash while saving doc.

Post by nrubin »

Tried a new user without changing the original user to determine that the software was working. Then just reestablished a second version of the original user and deleting the original user profile.
Open Office 4.1.4, Windows 10
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