[Solved] Fatal Error "index out of bounds" when open docs

Issues installing under the Mac OSX - X11 - Aqua

[Solved] Fatal Error "index out of bounds" when open docs

Postby data_me » Tue Jul 26, 2016 11:14 am

Everytime I try to open a writer document, OO crashes with a Fatal Error "index out of bounds". This also seems to happen when I scroll to the bottom of a completely new document.
Also, something about the interface seem to be broken (see attachment), I see some fields with cryptic characters (I am using a german language pack), but that happened long before it started to crash.

I tried reinstalling OO after deleting the whole folder "user/library/Application Support/OpenOffice", but it does not help.

Any suggestions?
Attachments
Bildschirmfoto 2016-07-26 um 11.07.23.png
Bildschirmfoto 2016-07-26 um 10.23.22.png
Last edited by Hagar Delest on Wed Feb 07, 2018 11:39 pm, edited 1 time in total.
Reason: tagged [Solved].
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Re: Fatal Error "index out of bounds" when open docs [OO 4.1

Postby floris v » Tue Jul 26, 2016 11:35 am

Reset your user profile. Click here for help how to do that.
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If your problem has been solved or your question has been answered, please edit the first post in this thread and add [Solved] to the title bar.
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Re: Fatal Error "index out of bounds" when open docs [OO 4.1

Postby data_me » Tue Jul 26, 2016 11:51 am

floris v wrote:Reset your user profile. Click here for help how to do that.


As mentioned above, I deleted the complete OpenOffice folder in "user/library/Application Support" where the user folder exists (I had no profile settings I needed to keep), but it didn't help.
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Re: Fatal Error "index out of bounds" when open docs [OO 4.1

Postby floris v » Tue Jul 26, 2016 11:58 am

Sorry, I thought that was the program folder, not on a Mac myself. :oops:
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Re: Fatal Error "index out of bounds" when open docs [OO 4.1

Postby Hagar Delest » Tue Jul 26, 2016 10:19 pm

Seems related to *nix systems and especially Mac, see this query...
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Re: Fatal Error "index out of bounds" when open docs [OO 4.1

Postby martinwinlow » Tue Aug 02, 2016 2:25 pm

I am getting this too. I renamed my 'User' profile and it worked fine... for a few days. Now the issue is back and renaming User does not work any more. I have 4.1.2 running on a 2009 iMac with OSX V10.11.5. I am opening small (30k) odg files with a fair amount of drawing content.
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Re: Fatal Error "index out of bounds" when open docs [OO 4.1

Postby Hagar Delest » Tue Aug 02, 2016 9:44 pm

I've just sent a mail on the dev mailing list, we will see if someone has an idea at least to put us on the right path: Index out of bounds (on the dev mailing list with Mail Archive).
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Re: Fatal Error "index out of bounds" when open docs [OO 4.1

Postby Bidouille » Wed Aug 03, 2016 9:28 am

data_me wrote:Everytime I try to open a writer document

First, could you provide this document so that we can test it?

data_me wrote:This also seems to happen when I scroll to the bottom of a completely new document.

Second, did you increase cache memory resources into Tools > Options menu?
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Re: Fatal Error "index out of bounds" when open docs [OO 4.1

Postby RoryOF » Wed Aug 03, 2016 9:49 am

Note that, on a Mac, Options is under Preferences.
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Re: Fatal Error "index out of bounds" when open docs [OO 4.1

Postby Premislaus » Wed Feb 08, 2017 10:54 am

Hello,

I would like to report the same problem (i.e. fatal error with crash 'index out of bounds'), but for me it doesn't have any connection to the images or anything. It crashes just every time after some seconds.

I tried reseting the profile, reinstalling Openoffice, renaming the "extension.db" and making the cache bigger (even if it seems for me totally irrelevant, due to no images in my documents...)

I would be grateful for help and solving the problem, for now OpenOffice is totally down for me, impossible to work on...
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Re: Fatal Error "index out of bounds" when open docs [OO 4.1

Postby bugjah » Tue Apr 11, 2017 8:10 pm

I have the same problem. I had it now with several different documents over the last days.

I followed these steps to try to fix the problem.

1) Updated from Oo 4.1.2 to 4.1.3
Same problem

2) renamed user folder in /Users/[my_user]/Library/Application Support/OpenOffice, restarted OpenOffice
Same problem.

3) deleted Open Office. Deleted new User folder in /Users/[my_user]/Library/Application Support/OpenOffice. Deleted Oo preference file in /Users/[my_user]/Library/Preferences. Reinstalled OpenOffice 4.1.3 from a new download.
Same problem

4) Deleted Java and Java legacy. Reinstalled them from new downloads. Opened OpenOffice, navigated to Preferences/Java, "Use a Java Runtime Environment" is Checked, and selected the java legacy library in the window below.
Same problem.

5) Increased OpenOffice memory and image caches.
Same problem

6) Uninstalled OpenOffice as in step 3 above. Reinstalled OpenOffice 3.4.1
Fixed! Currently running for 24 hours without a "index out of bounds" crash

My conclusion is that there is a problem with Open Office 4.1 on MacOsX Sierra in some configurations.

Please let me know if I can post any other info to help solve this problem.
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Re: Fatal Error "index out of bounds" when open docs [OO 4.1

Postby Hagar Delest » Wed Apr 12, 2017 11:50 pm

Thanks for the feedback!

You can file a bug report: [Tutorial] Reporting bugs or suggestions.
Or you can send a message to the dev mailing list (give the url of this page if you don't want to rewrite the whole post). See: https://openoffice.apache.org/mailing-l ... ist-public
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Re: Fatal Error "index out of bounds" when open docs [OO 4.1

Postby bugjah » Wed Jun 14, 2017 11:42 pm

sorry for the slow update to this thread, but I was wrong above, unfortunately. The 3.4.1 installation crashes too. I am back to 4.1.3 and I am still getting frequent crashes. It's really an unfortunate situation.

I will try to fill out a bug report soon
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Re: Fatal Error "index out of bounds" when open docs [OO 4.1

Postby swashbuck » Fri Sep 08, 2017 12:02 am

I'm experiencing this on Mac OS Sierra and OpenOffice 4.1.3, too. Seems to have happened either after I added a new user to my system or after I changed file permissions. Could be unrelated, though.
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Re: Fatal Error "index out of bounds" when open docs [OO 4.1

Postby kurta » Fri Sep 15, 2017 12:03 am

I've been seeing this problem for more than six months now. Have finally given up on OpenOffice. Hate to say it, but as bloated as Windblows Office 2007 is, at least it doesn't crash every time I use it.
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Re: Fatal Error "index out of bounds" when open docs [OO 4.1

Postby Hanso » Sun Jan 21, 2018 10:39 am

I had the same issue but luckily I found a SOLUTION that worked for me. I tried several versions of the software and also resetting my profile on each attempt, but to no use.

The solution was to quit the mac app Magnet which helps you resize windows on your desktop. I have emailed them regarding the issue.
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Re: Fatal Error "index out of bounds" when open docs [OO 4.1

Postby macooffice » Sat Jan 27, 2018 12:42 pm

I had the same problems for the last 6-8 month and was about to give up on OO on Mac.
Getting "index out of bounds" error and crash when:
- clicking on a grey empty area next to the page
- clicking on the last page of a document into an area where the there was no (filled or empty) text line.
- using the mac osx mission control ('show all windows') and then switch to OO

I tried a lot of uninstalling and re-installing nothing worked .


But Hanso's tip nailed it :bravo:

The moment I turned off the magnet app OO worked fine and there were no more crashes

So for any mac user experiencing this problem - check on potential software conflicts with magnet app (or similar apps)
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Re: Fatal Error "index out of bounds" when open docs [OO 4.1

Postby pekka1980 » Wed Feb 07, 2018 11:32 am

I was about to give up on Open Office, but quitting the Magnet app finally restored sanity.
Thanks @hanso!
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Re: [Solved] Fatal Error "index out of bounds" when open doc

Postby arkheron » Thu Feb 22, 2018 5:00 pm

I just had the same issue, and had to deactivate BetterTouchTools which has similar functionalities than Magnet. That would tend to indicate that the issue comes from OpenOffice, if two different apps with similar features cause the same crash?
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Re: [Solved] Fatal Error "index out of bounds" when open doc

Postby Reknoz » Fri Feb 23, 2018 4:11 pm

Thank you to all! Deleting Magnet ended the madness!
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Re: [Solved] Fatal Error "index out of bounds" when open doc

Postby heyycap » Mon May 14, 2018 6:50 am

I had the same problem, and upon reading your posts I realized I have a similar app, RightZoom. It allows you to exclude specific apps, so I added OpenOffice to my list of exclusions, and lo and behold, I can now do no wrong in OpenOffice Writer. I can drop in images, click in gray space, etc. and not get an error.

The problem is definitely with OO.
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Re: [Solved] Fatal Error "index out of bounds" when open doc

Postby deepakvrao » Thu May 31, 2018 12:02 pm

Thanks guys.

BTT and Magnet caused issues for me. All good now.

Any idea which windows manager does NOT crash OO. Anyone tried SizeUp?
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Re: [Solved] Fatal Error "index out of bounds" when open doc

Postby Sunra956 » Fri Jul 13, 2018 2:31 am

Hanso, great call!! Indeed turning off magnet solved it for me also. Hopefully the folks at magnet will figure out the conflict, and create a fix. Whatever it is probably affects apps other than OpenOffice. Thanks again !!!
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Re: [Solved] Fatal Error "index out of bounds" when open doc

Postby MrProgrammer » Thu Jul 19, 2018 5:46 pm

These software products may be incomptaible with OpenOffice. If you want to use OpenOffice, you can remove the one you've installed and undo the changes to your Mac (especially Accessibility settings in System Preferences) which you performed during its installation.
AquaSnap    BetterSnapTool   BetterTouchTool   Breeze
Cinch Divvy DoublePane Flexiglass
HyperDock iSnap LazyMouse Magnet
Moom RightZoom ShiftIt SizeUp
SizeWell Spectacle Stay TileWindows
WindowTidy
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