[Solved] I just tried to install 4.0.0 and it won't install

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[Solved] I just tried to install 4.0.0 and it won't install

Postby JW123 » Thu Sep 26, 2013 7:26 pm

I had a stroke and lost my Hearing, Can't remember much, Can't talk very well, I can type slowly, very slowly when I can remember. Can't use my right arm and very little of right leg.

I have been using Open Office 3.1 for some time now and I just tried to install 4.0.0 and it won't install. It goes most of the way and then an error messages pops up telling me that the version can't be installed. I have already uninstalled the older version so now I don't have any version. I need some help with this please!!


OpenOffice.org 3.4.1 Installation Wizard.

A newer version of OpenOffice.Org 3.4.1 was found.
To install an older version, The newer version needs to
be removed first.

OK


Re: Can't install 4.0.0
by thomasjk » Fri Sep 06, 2013 10:28 pm

Here http://www.openoffice.org/download/other-341.html
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Last edited by Hagar Delest on Sat Sep 28, 2013 12:26 pm, edited 1 time in total.
Reason: tagged [Solved].
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Re: I just tried to install 4.0.0 and it won't install

Postby Hagar Delest » Thu Sep 26, 2013 9:50 pm

Hi and welcome to the forum!

If you launch AOO, what happens?
Don't you see version 4 in the Help dialog?
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Re: I just tried to install 4.0.0 and it won't install

Postby JW123 » Thu Sep 26, 2013 10:14 pm

No,

I tried Start, Search Programs and Files, openoffice and did not see anything but 16 files.
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Re: I just tried to install 4.0.0 and it won't install

Postby Hagar Delest » Thu Sep 26, 2013 10:45 pm

And in your start menu?
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Re: I just tried to install 4.0.0 and it won't install

Postby RoryOF » Thu Sep 26, 2013 11:05 pm

Start TaskManager (Ctrl Shift Esc) and kill any soffice processes shown on TaskManager's Processes tab. Close TaskManager, and without restarting Windows, now try to install OpenOffice.
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Re: I just tried to install 4.0.0 and it won't install

Postby JW123 » Fri Sep 27, 2013 12:35 am

Can't use Task Manager, have TaskManager Events
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Re: I just tried to install 4.0.0 and it won't install

Postby Hagar Delest » Fri Sep 27, 2013 8:05 am

If you hit Ctrl Shift Esc as said, you should see a list of processes (can't say if it's the equivalent of Events on my French version). Look at the soffice.bin line and kill it.
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Re: I just tried to install 4.0.0 and it won't install

Postby JW123 » Fri Sep 27, 2013 8:00 pm

Ok, I found Windows Task Manager, Processes, Did not find soffice.bin

What Now?
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Re: I just tried to install 4.0.0 and it won't install

Postby JW123 » Fri Sep 27, 2013 8:26 pm

OpenOffice 4.0.0 Installtion Wizard

The Same version of this product is already installed.
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Re: I just tried to install 4.0.0 and it won't install

Postby Hagar Delest » Fri Sep 27, 2013 10:10 pm

:shock:
And you don't see AOO in your start menu???
In your start menu, if you type for example "writer" or "openoffice", do you get some matches?
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Re: I just tried to install 4.0.0 and it won't install

Postby JW123 » Fri Sep 27, 2013 10:37 pm

Nothing
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Re: I just tried to install 4.0.0 and it won't install

Postby Hagar Delest » Fri Sep 27, 2013 10:40 pm

At this point, I would clean the registry and reinstall AOO.
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Re: I just tried to install 4.0.0 and it won't install

Postby JW123 » Fri Sep 27, 2013 11:01 pm

How do I clean the registry?
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Re: I just tried to install 4.0.0 and it won't install

Postby Hagar Delest » Fri Sep 27, 2013 11:07 pm

Plenty of freewares. CCleaner is often mentioned here.
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Re: I just tried to install 4.0.0 and it won't install

Postby JW123 » Fri Sep 27, 2013 11:33 pm

I have CCleaner, How do I clean the registry?
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Re: I just tried to install 4.0.0 and it won't install

Postby Hagar Delest » Fri Sep 27, 2013 11:40 pm

No idea. I run GNU/Linux.
That should not be difficult to find out. There should be a clean process.
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Re: I just tried to install 4.0.0 and it won't install

Postby Bill » Fri Sep 27, 2013 11:57 pm

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Re: I just tried to install 4.0.0 and it won't install

Postby JW123 » Sat Sep 28, 2013 5:41 am

OK, I finally got the registry to work, and got AOO 4.0.0 to uninstall. Yea.

Then I got AOO 4.0.0 to run. YEA. Thanks

Thanks a lot
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