[Issue] AOO4.0 crashes on PDF export

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[Issue] AOO4.0 crashes on PDF export

Postby slowtraveler » Fri Jul 26, 2013 12:42 pm

Just installed OpenOffice 4.0.0...
And immediately faced a problem - i cannot export file to PDF format ('save as PDF' or 'Email as PDF').
When i try to export to PDF (one page), immediately received 'OpenOffice 4.0.0 has stopped working - close program'.
I can export only VERY simple file - few words on page...
The same files still can be exported uneventfully from old OpenOffice versions...
Is someone faced the same problem?
Last edited by Hagar Delest on Sun Jul 28, 2013 10:46 am, edited 1 time in total.
Reason: tagged issue.
OpenOffice 4.0 on Windows 7 (home edition)
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Re: OO4.0 crashes on PDF export

Postby acknak » Fri Jul 26, 2013 2:40 pm

Those functions all seem to work fine for me, with AOO4 on Linux.

Can you attach a small sample document that causes the crash?

In any case, you might try a fresh OOo settings profile: [Tutorial] The OOo user profile
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Re: OO4.0 crashes on PDF export

Postby slowtraveler » Fri Jul 26, 2013 3:47 pm

Just installed AOO 4.0 to my notebook - the same files can be exported without any problem....
Maybe there is some conflict with specific computer. Subject comp it's used only for document writing/spreadsheet/email purposes - almost clean configuration. So it's a little strange for me that problem arise specifically on this comp...
Will try with fresh profile, to change the setup and try to find where is the problem...
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Re: OO4.0 crashes on PDF export

Postby acknak » Sun Jul 28, 2013 2:37 am

Hmm ... I just ran into a consistent crash on pdf export :shock:

If I do File > Page Preview and then export to pdf (by menu or toolbar), AOO 4 crashes every time.

Happens with a fresh settings profile; happens with a trivial 3-character Writer document. Seems ok for the other applications.

Does this happen for anyone else?
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Re: OO4.0 crashes on PDF export

Postby lgusaas » Sun Jul 28, 2013 3:30 am

acknak wrote:Hmm ... I just ran into a consistent crash on pdf export :shock:

If I do File > Page Preview and then export to pdf (by menu or toolbar), AOO 4 crashes every time.

Happens with a fresh settings profile; happens with a trivial 3-character Writer document. Seems ok for the other applications.

Does this happen for anyone else?

It crashes on my Mac as well.(every time)
I have never exported as a PDF while in Page Preview before, so don't know if this is a new bug or not.
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Re: OO4.0 crashes on PDF export

Postby lgusaas » Sun Jul 28, 2013 3:40 am

lgusaas wrote:It crashes on my Mac as well.(every time)
I have never exported as a PDF while in Page Preview before, so don't know if this is a new bug or not.

It is a regression. Apache OpenOffice 3.4.1 doesn't crash. LibreOffice 4.1.0.4 doesn't crash.
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Re: OO4.0 crashes on PDF export

Postby acknak » Sun Jul 28, 2013 5:19 am

Thanks, Larry.

I reported it here:
Issue 122868: writer crash on pdf export from page preview
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Re: OO4.0 crashes on PDF export

Postby slowtraveler » Sun Jul 28, 2013 8:48 am

Hm...
On my other computer OO4 PDF export crashes without using Preview mode..
I think there is some memory using issue because i tried following steps there:
1. Open new document - export OK (of empty document)
2. Writing some text (half page) - exports OK
3. Adding simple b/w picture (sign), copied from my other OO file - export crashes

So issue beginning when file arise as volume.

But tomorrow will try to reset profile etc...
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Re: [Issue] AOO4.0 crashes on PDF export

Postby acknak » Sun Jul 28, 2013 2:51 pm

Ok, well, that sounds like a different crash. Hopefully, a fresh profile will fix it

Either way, please let us know what you find.
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Re: [Issue] AOO4.0 crashes on PDF export

Postby slowtraveler » Mon Jul 29, 2013 5:10 pm

Yes - fresh profile solved pdf crash when send by email (crash when exporting from Preview mode is not solved)...
Additionally - recovery process is very strange...
When OO crashes during export, than it recovers 'Preview' mode of file, but and also opens - 'original' view of file.
If you close 'Preview' mode file before 'standart view' - than everything is OK.
But if you close 'standart view' file before 'preview' file, than on next starting of OO, it will try to RECOVER FILE again...
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Re: OO4.0 crashes on PDF export

Postby churchmouse » Fri Sep 20, 2013 8:05 am

acknak wrote:Hmm ... I just ran into a consistent crash on pdf export :shock:

If I do File > Page Preview and then export to pdf (by menu or toolbar), AOO 4 crashes every time.

Happens with a fresh settings profile; happens with a trivial 3-character Writer document. Seems ok for the other applications.

Does this happen for anyone else?


Hi again Acknak! Yes, I have another problem - this time it's the same as yours: exporting a pdf file using OO4. Crashes every time. The problem is that it is a large file with images (it's a book for which I need to export a few pages as replacement corrections). I has reset the user profile - no joy. Tried a few other suggestions made by forum users elsewhere - no joy.
If I need to try an earlier version of OO , where do I get a copy?
OpenOffice 3.4.1 Windows 7
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Re: [Issue] AOO4.0 crashes on PDF export

Postby RoryOF » Fri Sep 20, 2013 8:26 am

Apache OpenOffice 4.1.7 on Xubuntu 18.04.4 (mostly 64 bit version) and very infrequently on Win2K/XP
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Re: [Issue] AOO4.0 crashes on PDF export

Postby acknak » Fri Sep 20, 2013 12:40 pm

Are you doing the export from the File > Page Preview mode? If so, that's a known problem, fixed in the 4.0.1 release due out any day now. Obviously, in that case, you can avoid the crash by switching back to the normal view.

If it's crashing from the normal editing window, try a fresh OO settings profile, [Tutorial] The OOo user profile.

If that doesn't help, then downgrade as RoryOF suggests.
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Re: [Issue] AOO4.0 crashes on PDF export

Postby churchmouse » Sun Sep 22, 2013 9:43 pm

OpenOffice 3.4.1 Windows 7
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