I am using a PC with Windows XP Home Edition. I downloaded OpenOffice.org 2.2 about a week ago and everything seemed fine. After a few days I got a notice saying I could update to OpenOffice.org 2.4 and I did the download and install. Now the trouble is I can use OpenOffice in my user profile, but my wife and daughter cannot in theirs. They each have Computer Admin status in the user account folder.
When they click the Start button and go to Programs, OOo 2.4 shows up, but when they click on it there is a long delay while Windows tries to find swriter.exe. Then the screen says the shortcut is not valid. When they manually try to access the program from Windows Explorer and go the Program File folder and click on it, the message comes up "C:\Program Files is not accessible. Access is denied."
Incidentally, they get the same problem and same result when they try to access the Trend Micro\Internet Security 2007 Main Panel from the Trend Micro shortcut on their Desktop. The Trend Micro icon is missing from their tray of running programs in the bottom right corner next to the clock. This worries me, because it implies the virus scanning download protection is not working for them.
Things I've tried: I belatedly read that I should have uninstalled OOo 2.2 before installing OOo 2.4. (Why is that? Other programs just install the latest version over the previous version...) So, in the Add/Remove Programs section of the Control Panel I uninstalled OOo 2.2 and OOo2.4. Then I redownloaded OOo 2.4 and installed it, but the same problem persists.
I read another post "OpenOffice will only start for one user" that seems to be a similar case. One of the suggestions was to rename the OOo user profile [in \Documents & Settings\<user>\ApplicationData\OpenOffice.org] and reinstall it. This I did, but it didn't help any. Later in that thread, the person said he had restarted Windows in Safe Mode and changed the security settings. Apparently that fixed things, though a later post said the problem came back. Anyway, I don't know how to do that...
Last edited by phil447
on Sat Apr 19, 2008 11:31 pm, edited 1 time in total.