nwidesigns wrote:One would think this was a classroom with a reply saying "Work it Out".
Hagar Delest wrote:nwidesigns wrote:One would think this was a classroom with a reply saying "Work it Out".
Indeed. And users have to do their homework.
OP has got a very precise reply with even screenshots. We don't do the job of users, they have to understand how it works.
nwidesigns wrote:So when I see arrogance rather than answers it makes me angry. I do agree with you but taking a position of not answering the post vs. answering with a reply like that does not show restraint or intelligence.
There's sometimes more to providing support on the forum than just answering specific questions, and that's recognizing what the user's experience level is and helping them improve their skills. In the long run, the user becomes much more effective, since asking question after question, particularly without even attempting a search first, is a very slow way to develop (in this case) a spreadsheet. However, recognizing the user's experience level is often tricky since that information is typically not provided in the question. But people who have been doing this a long time (almost 4 years for RoryOF) are often pretty good at judging that and understanding how to best help the person. You'll note that ctrot did not ask any additional questions after receiving the "work it out" advice and thus has presumably learned how the "&" works, which is more a good deal valuable than just learning how to add text at the beginning. I will often provide a link to a relevant tutorial or other documentation instead of a more direct answer because I think this helps not only the OP, but others who may have similar questions. But it depends on my mood and how much time I have available that day. This is, after all, free support, and if someone doesn't like it, I'll refund double their money back. Your search that found the Adding text to the beginning of every cell? topic was good. Many new posters are unable (or unwilling) to do searches, even though this is the fastest way to get answers.nittyjee wrote:Moderator or not that was an ignorant reply RoryOF.
+1keme wrote:So does someone come out as arrogant here, or even ignorant?
I think that perhaps "someone" does, while "someone else" do not, but again that's just me... ;)
I spent at least 30 minutes composing this reply in an attempt to persuade you to reconsider leaving. You could be a valuable addition to the community very soon. I do hope that my 30 minutes was not a waste of time.nwidesigns wrote:I will take my leave of this non-sense and look elsewhere for support.
nwidesigns wrote:No surprise that the answer is not from a moderator, but then by your statement real answers are coming from power users (they must not be one in the same).
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