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[Solved] Cannot open Docx downloaded from Office365

PostPosted: Fri Feb 22, 2019 4:08 am
by lainephillips
Hi,
My workplace uses Office365. I use OO 4.1.5 on my laptop. I regularly have issues where files created on 365 and downloaded to my laptop cannot be opened by OO. I get the filter selection box and can go no further. Choosing the Word options does not help. Any ideas why this might be?

Smiles,
Laine

Re: Cannot open Docx downloaded from Office365

PostPosted: Fri Feb 22, 2019 5:27 am
by robleyd
Your brief description suggests that either the files are corrupted, or are in a format that AOO doesn't understand; this is often the reason for the ASCII filter dialogue to be presented.

What sort of Office365 files are they supposed to be - spreadsheet, word processor, something else?

Can you make a sample document that gives this issue for you available for us to examine?

[Forum] How to attach a document here Note maximum file size is 128K. If your file is larger, use a file sharing site such as Mediafire and post the link here. The link also contains information on how to anonymise your document if it contains confidential information.

Re: Cannot open Docx downloaded from Office365

PostPosted: Sat Feb 23, 2019 6:50 am
by lainephillips
Hi,
Thanks for your help. It is Word docs (docx) that are the issue. An example file is attached.

Smiles,
Laine

Re: Cannot open Docx downloaded from Office365

PostPosted: Sat Feb 23, 2019 7:18 am
by robleyd
I mistakenly read that as saying the ASCII filer was opening, but it is in fact the Filter Selection for import filter type.

However, the sample file you have provided is slightly different in structure from another MS Office docx file that I have available to me and which my Apache OpenOffice 4.1.6 can happily open. My LibreOffice 6.0.7.3 can open your Office365 file without issue; it may be that LibreOffice may be the more useful tool for you in this case.

 Edit: To add; my Writer 4.1.6 also fails to open the sample file 


For the technically minded, here are the two structures; note the difference in the word directory among others.
1) another .docx I had
Code: Select all   Expand viewCollapse view
bash-4.3$ ls -lR
.:
total 40
-rw-r--r-- 1 huntsman users  2477 Jan  1  1980 [Content_Types].xml
drwxr-xr-x 2 huntsman users  4096 Feb 23 15:26 _rels
drwxr-xr-x 2 huntsman users  4096 Feb 23 15:26 docProps
-rw-r--r-- 1 huntsman users 20882 Feb 24  2017 somefile.docx
drwxr-xr-x 4 huntsman users  4096 Feb 23 15:26 word

./_rels:
total 0

./docProps:
total 8
-rw-r--r-- 1 huntsman users 994 Jan  1  1980 app.xml
-rw-r--r-- 1 huntsman users 699 Jan  1  1980 core.xml

./word:
total 120
drwxr-xr-x 2 huntsman users  4096 Feb 23 15:26 _rels
-rw-r--r-- 1 huntsman users 39313 Jan  1  1980 document.xml
-rw-r--r-- 1 huntsman users  1125 Jan  1  1980 endnotes.xml
-rw-r--r-- 1 huntsman users  1031 Jan  1  1980 fontTable.xml
-rw-r--r-- 1 huntsman users   745 Jan  1  1980 footer1.xml
-rw-r--r-- 1 huntsman users   745 Jan  1  1980 footer2.xml
-rw-r--r-- 1 huntsman users   745 Jan  1  1980 footer3.xml
-rw-r--r-- 1 huntsman users  1131 Jan  1  1980 footnotes.xml
-rw-r--r-- 1 huntsman users   745 Jan  1  1980 header1.xml
-rw-r--r-- 1 huntsman users   745 Jan  1  1980 header2.xml
-rw-r--r-- 1 huntsman users   745 Jan  1  1980 header3.xml
-rw-r--r-- 1 huntsman users  7009 Jan  1  1980 numbering.xml
-rw-r--r-- 1 huntsman users  3091 Jan  1  1980 settings.xml
-rw-r--r-- 1 huntsman users 16610 Jan  1  1980 styles.xml
drwxr-xr-x 2 huntsman users  4096 Feb 23 15:26 theme
-rw-r--r-- 1 huntsman users   704 Jan  1  1980 webSettings.xml

./word/_rels:
total 4
-rw-r--r-- 1 huntsman users 2161 Jan  1  1980 document.xml.rels

./word/theme:
total 8
-rw-r--r-- 1 huntsman users 6992 Jan  1  1980 theme1.xml


2) the sample Office365 file linked above
Code: Select all   Expand viewCollapse view
bash-4.3$ ls -lR
.:
total 60
-rw-r--r-- 1 huntsman users 17601 Feb 23 15:20 Document.docx
-rw-r--r-- 1 huntsman users  1834 Jan  1  1980 [Content_Types].xml
drwxr-xr-x 2 huntsman users  4096 Feb 23 15:24 _rels
drwxr-xr-x 3 huntsman users  4096 Feb 23 15:24 customXml
drwxr-xr-x 2 huntsman users  4096 Feb 23 15:24 docProps
drwxr-xr-x 4 huntsman users  4096 Feb 23 15:24 word

./_rels:
total 0

./customXml:
total 36
drwxr-xr-x 2 huntsman users  4096 Feb 23 15:24 _rels
-rw-r--r-- 1 huntsman users 11769 Jan  1  1980 item1.xml
-rw-r--r-- 1 huntsman users   219 Jan  1  1980 item2.xml
-rw-r--r-- 1 huntsman users   290 Jan  1  1980 item3.xml
-rw-r--r-- 1 huntsman users   201 Jan  1  1980 itemProps1.xml
-rw-r--r-- 1 huntsman users   201 Jan  1  1980 itemProps2.xml
-rw-r--r-- 1 huntsman users   201 Jan  1  1980 itemProps3.xml

./customXml/_rels:
total 12
-rw-r--r-- 1 huntsman users 296 Jan  1  1980 item1.xml.rels
-rw-r--r-- 1 huntsman users 296 Jan  1  1980 item2.xml.rels
-rw-r--r-- 1 huntsman users 296 Jan  1  1980 item3.xml.rels

./docProps:
total 12
-rw-r--r-- 1 huntsman users 674 Feb 22 20:49 app.xml
-rw-r--r-- 1 huntsman users 727 Jan  1  1980 core.xml
-rw-r--r-- 1 huntsman users 534 Jan  1  1980 custom.xml

./word:
total 56
drwxr-xr-x 2 huntsman users  4096 Feb 23 15:24 _rels
-rw-r--r-- 1 huntsman users  1737 Feb 22 20:49 document2.xml
-rw-r--r-- 1 huntsman users  1277 Feb 22 20:49 fontTable.xml
-rw-r--r-- 1 huntsman users  2488 Feb 22 20:49 settings.xml
-rw-r--r-- 1 huntsman users 29158 Feb 22 20:49 styles.xml
drwxr-xr-x 2 huntsman users  4096 Feb 23 15:24 theme
-rw-r--r-- 1 huntsman users   497 Jan  1  1980 webSettings.xml

./word/_rels:
total 4
-rw-r--r-- 1 huntsman users 1273 Jan  1  1980 document2.xml.rels

./word/theme:
total 12
-rw-r--r-- 1 huntsman users 9853 Apr  2  2018 theme1.xml

Re: Cannot open Docx downloaded from Office365

PostPosted: Sat Feb 23, 2019 9:48 am
by Zizi64
My Libreoffice 6.1.5 can open your attached file.
(The LO has a littlebit higher compatibility with the foreign, obsolete and non-standardized fileformats.)
I saved your file in .odt format:
Document.odt
(9.33 KiB) Downloaded 10 times

Re: Cannot open Docx downloaded from Office365

PostPosted: Sat Feb 23, 2019 8:50 pm
by RoryOF
You could try downloading the document from Office365 in .doc format.

Re: Cannot open Docx downloaded from Office365

PostPosted: Sat Feb 23, 2019 8:52 pm
by lainephillips
That you both. I have installed LibreOffice and it is working fine on the troublesome files.

Smiles,
Laine