Writer crashes when trying to insert picture

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uipsdafir
Posts: 1
Joined: Mon Nov 20, 2017 11:43 pm

Writer crashes when trying to insert picture

Post by uipsdafir »

Writer has suddenly started to crash when I try to insert a picture into the document. If I press the "Insert picture from file" function, a window opens normally with "My documents" as the default folder. The problem is that every time I click on a folder which includes an image file (or other media file), Writer automatically closes and the document crashes.

The problem only appeared after I recently updated Windows 10. It is a serious problem for me, as I need to use this function. Please help.
Open Office 4.1.4 for Windows 10
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Zizi64
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Posts: 11352
Joined: Wed May 26, 2010 7:55 am
Location: Budapest, Hungary

Re: Writer crashes when trying to insert picture

Post by Zizi64 »

The problem only appeared after I recently updated Windows 10.
Tips:

1.: Reset your user profile in the AOO
2.: Reinstall the AOO 4.1.4 (make a clean installation: delete the rest parts of the user profile and the program folder)
3.: Make a clean reinstall of the AOO 4.1.3
4.: Try the latest LibreOffice Still version.
5.: Use Windows 7 or some Linux (Ubuntu for example...)
Tibor Kovacs, Hungary; LO7.5.8 /Win7-10 x64Prof.
PortableApps/winPenPack: LO3.3.0-7.6.2;AOO4.1.14
Please, edit the initial post in the topic: add the word [Solved] at the beginning of the subject line - if your problem has been solved.
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