Problem opening certain rtf files

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Problem opening certain rtf files

Postby annice » Mon Dec 31, 2007 10:37 am

Our travewl agent sends us invoices in rtf format as e-mail attachments. When I try to open them in OpenOffice 2.3.1 all I get are some lines. They open just fine in Word 2002. These files consist of tables, and on the bottom of the page is written Issued using 'Gilboa for Windows." Is there some kind of software incompatibility?

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Re: Problem opening certain rtf files

Postby foxcole » Mon Dec 31, 2007 7:07 pm

annice wrote:Our travewl agent sends us invoices in rtf format as e-mail attachments. When I try to open them in OpenOffice 2.3.1 all I get are some lines. They open just fine in Word 2002. These files consist of tables, and on the bottom of the page is written Issued using 'Gilboa for Windows." Is there some kind of software incompatibility?

Well, the RTF filters in Writer are known to be imperfect, but they should give you more than just some lines. Is there any chance you could post a sample file? It might help to see if others get the same results.

Also, do you have any better results if you open Writer first, then using File> Open to open the RTFs?
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Re: Problem opening certain rtf files

Postby annice » Mon Dec 31, 2007 7:55 pm

It doesn't matter if I open from the file itself or from Writer. Attached is one of the file's I received.
Attachments
test.rtf
All I get are some lines. In Word it opens correctly (in Page View)
(27.31 KiB) Downloaded 239 times
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Re: Problem opening certain rtf files

Postby Villeroy » Mon Dec 31, 2007 8:40 pm

I tried to open the file without success using:
  • Microsoft Word '97
  • AbiWord 2.4.4
  • OpenOffice.org 2.3.1
The command line tool "file" reports that it seems to be a rtf file indeed.
Code: Select all   Expand viewCollapse view
> file /tmp/test.rtf
/tmp/test.rtf: Rich Text Format data, version 1, ANSI
Please, edit this topic's initial post and add "[Solved]" to the subject line if your problem has been solved.
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Re: Problem opening certain rtf files

Postby Bill » Mon Dec 31, 2007 9:11 pm

The document content is mainly drawing objects. Drawing objects are not supported by OOo's RTF filters. The issue Blank and unreadable RTF document (test case) refers to another document created by Gilboa for Windows. This issue has been closed as a duplicate of RTF: Import Word 97-2000 RTF for Drawing Objects (Shapes) which has OOo 3.0 as a target milestone.
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Re: Problem opening certain rtf files

Postby annice » Mon Dec 31, 2007 10:01 pm

I guess I'll have to wait for OO3.0 and keep Word on my computer in the meantime.

Thanks for your reply.
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Re: Problem opening certain rtf files

Postby foxcole » Mon Dec 31, 2007 10:53 pm

annice wrote:I guess I'll have to wait for OO3.0 and keep Word on my computer in the meantime.

You can open the file in Word???

Well... what I mean is, I can open it in Word 2003 on WinXP but it looks awful, full of "garbage" characters and extraneous boxes (see attachment). It seems to use a standard font, but for whatever reason, it's not displaying well at all in my version of Word... nor, of course, Writer (either flavor that I have), nor Jarte which usually works pretty well with RTF files. I've never heard of Gilboa till now, but it does seem to create files that are incompatible with a lot of things. I'd say it's more the culprit than OOo or any other application mentioned so far in this thread. It seems so incompatible, in fact, that I'm surprised they haven't been pressured to produce a more stable, reliable RTF format.
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Gilboa-rtf.gif
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Re: Problem opening certain rtf files

Postby floris v » Tue Jan 01, 2008 2:11 am

When you open it in Notepad it turns out there's a lot of rtl codes in it, and there's a reference to Tell Aviv, so maybe the rendering of the Hebrew(?) or another rtl language in it got totally screwed (sorry for the bad language). Seems a good moment to tell your travel agent that he needs to check what he's been doing.
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Re: Problem opening certain rtf files

Postby annice » Tue Jan 01, 2008 8:07 am

Yes, some of the text is in Hebrew, and that's why you see garbage characters. I doubt if my travel agent will change her software -- it's a big country-wide (Israel) agency -- but I will mention the problems I am having and perhaps she can send these things in a different format.
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Re: Problem opening certain rtf files

Postby floris v » Tue Jan 01, 2008 2:19 pm

If you have a business relationship with her and she has a professional attitude it's only natural that she sends you invoices that you can actually use.
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Re: Problem opening certain rtf files

Postby annice » Tue Jan 01, 2008 2:21 pm

Well, I can with Word, but not with OpenOffice. In any case, I'll ask if there is another format she can use.
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Re: Problem opening certain rtf files

Postby floris v » Tue Jan 01, 2008 2:26 pm

If you get the same garbage characters as we get, it's simply not a professional looking invoice. It doesn't matter a jot if you can't even read Hebrew, but if there's Hebrew text in that invoice it must look like Hebrew. Period.

You can ask for a pdf file instead. That shouldn't give any problems.
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