[Solved+Issue] Document won't open
[Solved+Issue] Document won't open
I have one document, size of which is 65KB, which doesn't open.
I have clicked on it in the Windows listings, but nothing happens
there.
I noticed this doc. was shown as a blank square alongside other docs
which do open properly.
Is there a document recovery way available to recover this doc., please?
I have clicked on it in the Windows listings, but nothing happens
there.
I noticed this doc. was shown as a blank square alongside other docs
which do open properly.
Is there a document recovery way available to recover this doc., please?
Last edited by Hagar Delest on Thu Apr 22, 2021 4:43 pm, edited 2 times in total.
Reason: tagged issue.
Reason: tagged issue.
Open Office 3.3.0 on Windows Vista
Re: Document won't open
Can you upload the document here? To do that, click PostReply and look for the Upload Attachment tab just below the box where you type a response.
OpenOffice 4.1 on Windows 10 and Linux Mint
If your question is answered, please go to your first post, select the Edit button, and add [Solved] to the beginning of the title.
If your question is answered, please go to your first post, select the Edit button, and add [Solved] to the beginning of the title.
Re: Document won't open
Thanks ... I've attached the document as suggested, I think.
- Attachments
-
- Famhist.odt
- (64.21 KiB) Downloaded 165 times
Open Office 3.3.0 on Windows Vista
Re: Document won't open
It opened immediately for me - 81 A4 pages. I made a trivial change - adding/removing a space and Saved it. Try the attached. The change in file size would suggest something has been lost.
There are a number of hyperlinks. It is possible that a hyperlink to a remote site is not responding, causing it to hang on opening for you.
There are a number of hyperlinks. It is possible that a hyperlink to a remote site is not responding, causing it to hang on opening for you.
- Attachments
-
- Famhist_changed.odt
- (59.47 KiB) Downloaded 159 times
Apache OpenOffice 4.1.15 on Xubuntu 22.04.4 LTS
Re: Document won't open
Thanks for your help; it is working now, I don't know what changed.
I downloaded your file, and they both appear to be the same size.
Nothing lose, good news.
I downloaded your file, and they both appear to be the same size.
Nothing lose, good news.
Open Office 3.3.0 on Windows Vista
Re: Document won't open
There is a 5MB difference in size; it arises from a difference in a thumbnail stored within the file. Both new and old thumbnails look similar to me, but I haven't compared them critically.
Apache OpenOffice 4.1.15 on Xubuntu 22.04.4 LTS
Re: [Solved] Document won't open
According to Windows Explorer, there is no difference; they are both 65KB.
Oddly enough, the one which wouldn't open now does, so I compared them
line by line and they are identical.
Oddly enough, the one which wouldn't open now does, so I compared them
line by line and they are identical.
Open Office 3.3.0 on Windows Vista
Re: [Solved] Document won't open
When I opened both on my Xubunbtu machine there was a 5KB difference in size, the new one having a thumbnail of about 2KB, the old file's thumbnail being 7KB (figures from memory). The sizes of the files awaiting downloading on the forum also show a similar 5KB difference.
Apache OpenOffice 4.1.15 on Xubuntu 22.04.4 LTS
Re: [Solved] Document won't open
I defer to your knowledge, and I don't know what the thumbnail is.
That was a big file containing all my research in family history so
I am glad to have retained it in one piece!
Thanks ...
That was a big file containing all my research in family history so
I am glad to have retained it in one piece!
Thanks ...
Open Office 3.3.0 on Windows Vista
Re: [Solved] Document won't open
I'm noticing another problem with the file. If I open the Navigator and double-click a Bookmark to go to the bookmark, then close the Navigator, OpenOffice crashes. I've tried it at least a dozen times and it crashed every time, even after resetting the user profile. Make sure that you have more than one backup copy of the file just in case it does crash and the recovery fails.
AOO 4.1.14 on Ubuntu MATE 22.04
Re: [Solved] Document won't open
After reading Bill's post (above) I found that Navigator - Bookmark - Double click caused the original file to crash, but not my Saved file (with the smaller thumbnail.png in it.
Apache OpenOffice 4.1.15 on Xubuntu 22.04.4 LTS
Re: [Solved] Document won't open
As you are using Ubuntu, the terms navigator and bookmark don't mean much
to me. I assume you don't mean the internal bookmarks in the document?
I have backed up the document, which contains all my family history research,
so it would be frustrating to lose it.
I use Windows 10.
(Do you use an anti-virus in your Ubuntu? Is one needed?)
to me. I assume you don't mean the internal bookmarks in the document?
I have backed up the document, which contains all my family history research,
so it would be frustrating to lose it.
I use Windows 10.
(Do you use an anti-virus in your Ubuntu? Is one needed?)
Open Office 3.3.0 on Windows Vista
Re: [Solved] Document won't open
I'm using Xubuntu, which is a different desktop but using much of the underlying Ubuntu code. The Navigator and bookmarks are part of OpenOffice Writer across all platforms, including Windows. To turn on Navigator use /View /Navigator or press F5 key; it offers a list of the structures used in a file, and gives a speedy way to move about the file.
You may find this document offers a useful overview of using Writer:
Writer for students (several languages)
You may find this document offers a useful overview of using Writer:
Writer for students (several languages)
Apache OpenOffice 4.1.15 on Xubuntu 22.04.4 LTS
Re: [Solved] Document won't open
Navigator is a feature of OpenOffice and can be opened using View | Navigator or via the keyboard using F5. Among other things you can see and go to bookmarks, that you have inserted using Insert | Bookmark, from within the navigator.
Search the HELP - F1 for bookmark and navigator for more information.
Search the HELP - F1 for bookmark and navigator for more information.
Cheers
David
OS - Slackware 15 64 bit
Apache OpenOffice 4.1.15
LibreOffice 24.2.2.2; SlackBuild for 24.2.2 by Eric Hameleers
David
OS - Slackware 15 64 bit
Apache OpenOffice 4.1.15
LibreOffice 24.2.2.2; SlackBuild for 24.2.2 by Eric Hameleers
Re: [Solved] Document won't open
Thank you ... I have much to learn!
Open Office 3.3.0 on Windows Vista
Re: [Solved] Document won't open
Irfanview reports that the thumbnail from the original file has 193 unique colors while the thumbnail from the modified file has 5 unique colors. That could account for the difference in file size, but I don't know why it would cause AOO to crash.RoryOF wrote:There is a 5MB difference in size; it arises from a difference in a thumbnail stored within the file. Both new and old thumbnails look similar to me, but I haven't compared them critically.
I'm testing now with Debian 10 and both the original file and your modified file crash using versions of AOO back to 4.1.0. No crashes occur with AOO 4.0.0 or 4.0.1, so it looks like some change introducee in 4.1.0 is causing the problem for me.RoryOF wrote:After reading Bill's post (above) I found that Navigator - Bookmark - Double click caused the original file to crash, but not my Saved file (with the smaller thumbnail.png in it.
AOO 4.1.14 on Ubuntu MATE 22.04
Re: Document won't open
Checking shows that AOO creates a new thumbnail of page 1 on each save. Your apparently trivial edit allowed the thumbnail PNG file to be compressed far better than before.RoryOF wrote:There is a 5MB difference in size; it arises from a difference in a thumbnail stored within the file. Both new and old thumbnails look similar to me, but I haven't compared them critically.
Rory's thumbnail image is very different from the original and, as Bill reports, uses fewer colours. It is much coarser so compresses far better.
I wonder if it is because the default settings for PNG compression are different on Linux compared with Windows?
Last edited by John_Ha on Sun Apr 18, 2021 4:46 pm, edited 1 time in total.
LO 6.4.4.2, Windows 10 Home 64 bit
See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.
Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.
Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
Re: [Solved] Document won't open
I inserted one space and removed it, so that the file was marked as changed and could now be Saved once again.
Apache OpenOffice 4.1.15 on Xubuntu 22.04.4 LTS
Re: [Solved] Document won't open
Our posts crossed while I was editing it.
LO 6.4.4.2, Windows 10 Home 64 bit
See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.
Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.
Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
Re: [Solved] Document won't open
I've now tried testing the original and modified files on Xubuntu 20.04.2 and Ubuntu Budgie 21.04 Beta. Both files opened with no problem and didn't crash when trying my Navigator experiment on Xubuntu. Ubuntu Budgie 21.04 was a different story. I couldn't even install AOO until LO was completely purged, and the crash problem returned for both files.
Regarding the thumbnail, the new thumbnails produced by AOO and LO are different, so they aren't using the same settings. While the AOO thumbnail had fewer colors then the originsl, the LO thumbnail had more colors than the original but was changed from 24 BPP to 8 BPP.
Regarding the thumbnail, the new thumbnails produced by AOO and LO are different, so they aren't using the same settings. While the AOO thumbnail had fewer colors then the originsl, the LO thumbnail had more colors than the original but was changed from 24 BPP to 8 BPP.
AOO 4.1.14 on Ubuntu MATE 22.04
Re: [Solved] Document won't open
I have submitted a bug report for the crashes on some Linux distributions:
Issue 128449 - Document with more than 40 bookmarks crashes after closing Navigator
Issue 128449 - Document with more than 40 bookmarks crashes after closing Navigator
AOO 4.1.14 on Ubuntu MATE 22.04