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Update Checker isn't working

PostPosted: Mon Nov 26, 2018 7:50 pm
by JadianRadiator
While browsing this forum, I saw that there was 4.1.6 out now.
I ran the update checker to see if it would save me the time it would take to download the entire installer.
And it fails, giving this error message.
Status
Checking for an update failed.
Description:
Error reading data from the Internet.
Server error message: .

Here's the screenshot if you think I was wrong about the "error message" being blank.
Image

Re: Update Checker isn't working

PostPosted: Mon Nov 26, 2018 7:53 pm
by RoryOF
OpenOffice updates are always the full package. Download this from
http://www.openoffice.org/download

The problem of the broken update notifier is being investigated.

Re: Update Checker isn't working

PostPosted: Wed Nov 28, 2018 10:22 am
by cyrano333
I too, experienced the error for the update checker. But when trying to download from the official site, I am met with a frustrating series of menus after clicking the "Windows EXE, Version 4.1.6, Download Full Version button" and never arrive at a place where I can actually download the file.

Re: Update Checker isn't working

PostPosted: Wed Nov 28, 2018 10:55 am
by robleyd
You go to the official download page and select the windows exe thus (your language choice may be different)
download.png

You should click on Download full installation and you will then be redirected to the Sourceforge download site; do not click on anything on that page; and wait a few seconds and the download will start.

Re: Update Checker isn't working

PostPosted: Thu Nov 29, 2018 10:43 pm
by cyrano333
I'm trying to tell you, I've gone to the official download page, clicked on the full download, and it does not download. Instead, it takes me to this page:

Re: Update Checker isn't working

PostPosted: Thu Nov 29, 2018 10:49 pm
by RoryOF
I've just tried - it is working correctly for me, both for Windows and for linux. I think you may need to clear your browser cache.

Re: Update Checker isn't working

PostPosted: Thu Nov 29, 2018 11:30 pm
by Kobra299
I am also having this trouble and I have open office install on clean unused windows system and it comes up with that issue as well

Re: Update Checker isn't working

PostPosted: Fri Nov 30, 2018 1:52 am
by Bill
Kobra299 wrote:I am also having this trouble and I have open office install on clean unused windows system and it comes up with that issue as well

Which issue? The one described by the OP or the one described by cyrano333? They aren't the same.

Re: Update Checker isn't working

PostPosted: Fri Nov 30, 2018 1:56 am
by Bill
cyrano333 wrote:I'm trying to tell you, I've gone to the official download page, clicked on the full download, and it does not download. Instead, it takes me to this page:

What are you using for the download? Your description of the "official download page" isn't what is actually shown on the real official download page. The document you uploaded shows a Twitter logo and a URL for the search results on SourceForge. Clicking "Download Full Installation" on the official download page doesn't open the page shown in your document.

Re: Update Checker isn't working

PostPosted: Sat Dec 01, 2018 8:19 am
by cyrano333
For all experiencing the error that I had, I was using Firefox to go to the download page. Once I tried it with Opera, the "Download Full Version" worked perfectly and the download began. (Note: it still does not work with the latest 32-bit version of Firefox)

Thank you, Bill for trying, but the solution was browser specific.

Re: Update Checker isn't working

PostPosted: Sat Dec 01, 2018 7:07 pm
by RoryOF
You may need to clear the browser cache on the "faulty" internet browser to cure the problem.

Re: Update Checker isn't working

PostPosted: Sat Dec 01, 2018 7:28 pm
by thomasjk
cyrano333 wrote:For all experiencing the error that I had, I was using Firefox to go to the download page. Once I tried it with Opera, the "Download Full Version" worked perfectly and the download began. (Note: it still does not work with the latest 32-bit version of Firefox)

Thank you, Bill for trying, but the solution was browser specific.


Sorry to burst your bubble but Firefox 63.0.3 for windows works just fine to download the installation file.

Re: Update Checker isn't working

PostPosted: Sat Dec 01, 2018 7:38 pm
by RoryOF
Both Firefox and Opera download the latest OO version for me, running on linux Xubuntu 18.04.1 (64 bit).

Re: Update Checker isn't working

PostPosted: Sat Dec 01, 2018 10:44 pm
by Kobra299
Bill wrote:
Kobra299 wrote:I am also having this trouble and I have open office install on clean unused windows system and it comes up with that issue as well

Which issue? The one described by the OP or the one described by cyrano333? They aren't the same.

the first main post about extention manager not connection to the internert

Re: Update Checker isn't working

PostPosted: Sun Dec 02, 2018 12:31 am
by Bill
There is no known solution for the Update Checker problem. It works fine for some users and doesn't work at all for others. No one knows what's causing the problem. If it doesn't work for you, then check the download page and the extensions site occasionally to see if there are any updates.

Re: Update Checker isn't working

PostPosted: Wed Jan 23, 2019 12:17 am
by Amazed99
RoryOF wrote:
The problem of the broken update notifier is being investigated.


Still investigating?

Re: Update Checker isn't working

PostPosted: Wed Jan 23, 2019 1:07 am
by John_Ha
You are probably looking at an old page stored in your browser cache.

Clear your browser cookies and/or cache and try again. Google for how to do it for your browser.

Re: Update Checker isn't working

PostPosted: Wed Jan 23, 2019 9:03 pm
by Amazed99
John, cleared the cache and the cookies and still the same results, but thanks for trying. I know now that the work-around to the problem is to just download the latest version, but it would be nice if this feature worked.

Re: Update Checker isn't working

PostPosted: Fri Mar 01, 2019 2:35 am
by Kobra299
is there any update on this issue RoryOF as it is annoying not being able to check for updates with the extension manager?

Re: Update Checker isn't working

PostPosted: Fri Mar 01, 2019 9:58 am
by RoryOF
OpenOffice updates very infrequenty and updates are announced on this Forum.

 Edit: Access to the updates and extensions pages can be obtained by clicking on the OpenOffice logo at the bottom right of the Forum page. 

Re: Update Checker isn't working

PostPosted: Wed Apr 10, 2019 9:04 pm
by triggers
I'm getting this problem. I used to get a notification whenever there was an update to OO. I haven't had one for some time so assumed that there weren't any. I had a problem with Windows Defender and the Ransomware bit which John_Ha's tutorial sorted.

The Update checker doesn't work for me. I've cleared the browser cache and all the suggestions above.

I get this error. I know I can download 4.1.6 from SourceForge. Any help would be appreciated

Re: Update Checker isn't working

PostPosted: Wed Apr 10, 2019 9:49 pm
by Hagar Delest
As said multiple times, the feature is broken. Seems to work in specific conditions however (from mailing list IIRC).

Re: Update Checker isn't working

PostPosted: Thu Apr 11, 2019 9:05 pm
by Amazed99
Apparently Apache doesn't think it is important enough to fix. Someone here suggested I write the program to fix it. As I tried to explain we are users not programmers.

Re: Update Checker isn't working

PostPosted: Thu Apr 11, 2019 11:44 pm
by Villeroy
Amazed99 wrote:Apparently Apache doesn't think it is important enough to fix. Someone here suggested I write the program to fix it. As I tried to explain we are users not programmers.

And so are the volunteers on this forum.
Apart from this broken feature, Apache OpenOffice has more serious problems. The project is almost dead because there are not enough developers. Its successor https://libreoffice.org/ has a vibrant community of developers and helpers. LibreOffice was split in 2011 from OpenOffice 3.3. LO 3.3 was identical to OO 3.3. Since version 4.1 OpenOffice is running empty.

Image
green=LibreOffice
blue=OpenOffice

Re: Update Checker isn't working

PostPosted: Mon Jun 17, 2019 11:48 pm
by Amazed99
A little late in replying, but the info is much appreciated.