[Solved] AOO Quit Working, no soffice process, 2 reinstalls

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[Solved] AOO Quit Working, no soffice process, 2 reinstalls

Postby adam75dfw » Thu Jul 05, 2018 8:09 pm

The title pretty much covers it. I have used OO on this machine with this OS for 3 years and no problems. Yesterday I tried to open a powerpoint, like I do every day, and nothing happened. I tried older files that had opened successfully before, but again nothing happened. There were no changes made to anything, and I have no idea what prompted this.

Next I Googled "open office stopped working," "openoffice won't open," and similar keywords. The results all say to close soffice process with task manager, but no soffice process is there to stop.

Then I uninstalled and reinstalled OO, but again no improvement.

I can't open a spreadsheet, powerpoint, or text document now, and I don't know what else to do. Any help would be appreciated.
Last edited by adam75dfw on Fri Jul 06, 2018 10:59 pm, edited 1 time in total.
OpenOffice 4.1.5 on Windows 10 64bit
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Re: OO Quit Working, no soffice process, 2 reinstalls

Postby Hagar Delest » Thu Jul 05, 2018 10:02 pm

Hi and welcome to the forum!

Have you tried to reset your OpenOffice user profile?

Please add [Solved] at the beginning of the title in your first post (top of the topic) with the edit button if your issue has been fixed.
AOO 4.1.6 on Xubuntu 19.04 and 4.1.5 on Windows 7 (with winPenPack port).
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Re: OO Quit Working, no soffice process, 2 reinstalls

Postby Bill » Thu Jul 05, 2018 10:11 pm

You're using an evolving operating system. It's not the same now as it was 3 years ago. Windows Defender now includes a component meant to block ransomware. The default settings for that component blocks some programs (including Apache OpenOffice) from running. That's one possible cause for the problem. Do a forum search using the terms windows defender ransomware for more information about how to fix that problem.
AOO 4.1.6 and LO 6.2.0.3 on Manjaro MATE
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Re: OO Quit Working, no soffice process, 2 reinstalls

Postby adam75dfw » Fri Jul 06, 2018 10:58 pm

A Windows update seems to have corrected the problem. Thank you, everyone who responded.
OpenOffice 4.1.5 on Windows 10 64bit
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