[Solved] Crash while saving doc

Discuss setup / installation issues - Add a spell checker, Language pack?

[Solved] Crash while saving doc

Postby nrubin » Mon Dec 18, 2017 7:07 am

Using 4.1.4 version, can't save documents. Open Office crashes every time. Have reinstalled 4.1.4 version multiple times to no effect. Was working 2 days ago.
Help would be appreciated.
Last edited by nrubin on Tue Dec 19, 2017 5:37 pm, edited 1 time in total.
Open Office 4.1.4, Windows 10
nrubin
 
Posts: 8
Joined: Mon Dec 18, 2017 7:02 am

Re: Crash while saving doc.

Postby FJCC » Mon Dec 18, 2017 7:11 am

Try resetting your user profile. Shutdown Openoffice then open any folder and type
%appdata%\openoffice\4
in the address bar at the top. That should take you to a folder containing a folder named user. Rename that to user_old then restart OpenOffice. You should get the registration dialog. Is the crashing gone.
AOO 3.4 or 4.1 on MS Windows XP ( before 2013-08-03) or Windows 7
If your question is answered, please go to your first post, select the Edit button, and add [Solved] to the beginning of the title.
FJCC
Moderator
 
Posts: 6579
Joined: Sat Nov 08, 2008 8:08 pm
Location: Colorado, USA

Re: Crash while saving doc.

Postby robleyd » Mon Dec 18, 2017 7:14 am

See this post; if the suggested fix there does not resolve the problem, try restarting Windows in Safe Mode and see if the problem then goes away.
Cheers
David
Apache OpenOffice 4.1.4 - Windows 7
Apache OpenOffice 4.1.5 - Slackware 14.2 - 64 bit
User avatar
robleyd
Moderator
 
Posts: 1740
Joined: Mon Aug 19, 2013 3:47 am
Location: Murbko, Australia

Re: Crash while saving doc.

Postby nrubin » Mon Dec 18, 2017 6:08 pm

FJCC wrote:Try resetting your user profile. Shutdown Openoffice then open any folder and type
%appdata%\openoffice\4
in the address bar at the top. That should take you to a folder containing a folder named user. Rename that to user_old then restart OpenOffice. You should get the registration dialog. Is the crashing gone.


[/quote] No crashing not gone. got the registration dialog went thru startup same problem. Thanks anyway.
Open Office 4.1.4, Windows 10
nrubin
 
Posts: 8
Joined: Mon Dec 18, 2017 7:02 am

Re: Crash while saving doc.

Postby John_Ha » Mon Dec 18, 2017 6:11 pm

Try saving this file. If it saves OK there is something wrong with your file(s).

See [Tutorial] Differences between Writer and MS Word files for why you should always work in and save files as .odt.
Attachments
test.odt
(8.84 KiB) Downloaded 25 times
AOO 4.1.5, Windows 7 Home 64 bit

See the Writer Manual, the Writer FAQ, the Writer Tutorials and the Writer guide.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
John_Ha
Volunteer
 
Posts: 5525
Joined: Fri Sep 18, 2009 5:51 pm
Location: UK

Re: Crash while saving doc.

Postby nrubin » Mon Dec 18, 2017 6:43 pm

Tried that same result. Thanks anyway.
Open Office 4.1.4, Windows 10
nrubin
 
Posts: 8
Joined: Mon Dec 18, 2017 7:02 am

Re: Crash while saving doc.

Postby John_Ha » Mon Dec 18, 2017 9:08 pm

nrubin wrote:Tried that same result. Thanks anyway.

So it is unlikely to be the document causing the crash.

1. Reboot. If that does not fix it, then

2. As RoryOF says, strange problems are sometimes fixed by resetting the profile - see Resetting the user profile.

3. If that doesn't fix it, then completely uninstall AOO (making sure that you rename C:\Users\xxxxx\AppData\Roaming\OpenOffice\4\user to C:\Users\xxxxx\AppData\Roaming\OpenOffice\4\user_OLD so as to delete your old profile. Download AOO from http://www.openoffice.org/download/index.html and re-install.
Last edited by John_Ha on Mon Dec 18, 2017 9:12 pm, edited 1 time in total.
AOO 4.1.5, Windows 7 Home 64 bit

See the Writer Manual, the Writer FAQ, the Writer Tutorials and the Writer guide.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
John_Ha
Volunteer
 
Posts: 5525
Joined: Fri Sep 18, 2009 5:51 pm
Location: UK

Re: Crash while saving doc.

Postby Bill » Mon Dec 18, 2017 9:11 pm

Is AOO actually crashing or are you getting an error message when trying to save a document?
AOO 4.1.5 and LO 6.0.3.2 on Manjaro MATE
Bill
Volunteer
 
Posts: 6723
Joined: Sat Nov 24, 2007 6:48 am

Re: Crash while saving doc.

Postby RoryOF » Mon Dec 18, 2017 9:31 pm

With OpenOffice closed, start TaskManager (Ctrl shift Esc)( and kill any soffice or openoffice processes shown on TM's Processes tab (Details tab on some later Windows versions). Then close TaskManager and see if OO saves files correctly.
Apache OpenOffice 4.1.5 on Xubuntu 18.04 (mostly 64 bit version) and infrequently on Win2K/XP
14 October 2016 was Pooh's 90th birthday
User avatar
RoryOF
Moderator
 
Posts: 26778
Joined: Sat Jan 31, 2009 9:30 pm
Location: Ireland

Re: Crash while saving doc.

Postby nrubin » Mon Dec 18, 2017 9:52 pm

Bill wrote:Is AOO actually crashing or are you getting an error message when trying to save a document?
Both crashing when trying to save document as well as a message saying OO crashed.
Open Office 4.1.4, Windows 10
nrubin
 
Posts: 8
Joined: Mon Dec 18, 2017 7:02 am

Re: Crash while saving doc.

Postby nrubin » Mon Dec 18, 2017 10:01 pm

RoryOF wrote:With OpenOffice closed, start TaskManager (Ctrl shift Esc)( and kill any soffice or openoffice processes shown on TM's Processes tab (Details tab on some later Windows versions). Then close TaskManager and see if OO saves files correctly.

Same results. With no processes OO closes. Opening Office and trying again same results. thanks.
Open Office 4.1.4, Windows 10
nrubin
 
Posts: 8
Joined: Mon Dec 18, 2017 7:02 am

Re: Crash while saving doc.

Postby nrubin » Mon Dec 18, 2017 10:04 pm

John_Ha wrote:
nrubin wrote:Tried that same result. Thanks anyway.

So it is unlikely to be the document causing the crash.

1. Reboot. If that does not fix it, then

2. As RoryOF says, strange problems are sometimes fixed by resetting the profile - see Resetting the user profile.

3. If that doesn't fix it, then completely uninstall AOO (making sure that you rename C:\Users\xxxxx\AppData\Roaming\OpenOffice\4\user to C:\Users\xxxxx\AppData\Roaming\OpenOffice\4\user_OLD so as to delete your old profile. Download AOO from http://www.openoffice.org/download/index.html and re-install.
Have done that several times. It definitely is not the document since any new or old document creates same result.
Thanks
Open Office 4.1.4, Windows 10
nrubin
 
Posts: 8
Joined: Mon Dec 18, 2017 7:02 am

Re: Crash while saving doc.

Postby Bill » Mon Dec 18, 2017 11:49 pm

nrubin wrote:
Bill wrote:Is AOO actually crashing or are you getting an error message when trying to save a document?
Both crashing when trying to save document as well as a message saying OO crashed.

Please post a screen shot of the message or an exact quote. Error messages aren't always that vague and sometimes provide vital clues. A Google search for "OO crashed" finds many images of airplane crashes, but nothing about Apache OpenOffice.
AOO 4.1.5 and LO 6.0.3.2 on Manjaro MATE
Bill
Volunteer
 
Posts: 6723
Joined: Sat Nov 24, 2007 6:48 am

Re: Crash while saving doc.

Postby John_Ha » Tue Dec 19, 2017 1:10 pm

As Bill says we need

1. The exact sequence of what you are doing to cause the crash (eg I am editing an existing .doc file. I go File > Save As ..., and click Save. OR I click the Save icon. Writer then ?????????, and shows this error message)

Note: Crash = Writer disappears completely and you get back to Windows. Hang = Writer stops responding and will not react when you try to do something.

2. The exact words of the error message or messages you get, or a screen image of the message where the words can be read.
AOO 4.1.5, Windows 7 Home 64 bit

See the Writer Manual, the Writer FAQ, the Writer Tutorials and the Writer guide.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
John_Ha
Volunteer
 
Posts: 5525
Joined: Fri Sep 18, 2009 5:51 pm
Location: UK

Re: Crash while saving doc.

Postby nrubin » Tue Dec 19, 2017 4:20 pm

Discovered that the computer login profile of the main user was corrupted which caused the problem with the OO software not functioning properly. Logging on with a different user on the computer, the OO software worked fine. Had to rebuild the main user's profile. Thank you to all who responded. Happy Holidays.
Open Office 4.1.4, Windows 10
nrubin
 
Posts: 8
Joined: Mon Dec 18, 2017 7:02 am

Re: Crash while saving doc.

Postby John_Ha » Tue Dec 19, 2017 5:12 pm

nrubin wrote:Discovered that the computer login profile of the main user was corrupted which caused the problem with the OO software not functioning properly.

We have had several recent posts where rebuilding the Windows user profile fixed it. I think all have been Windows 10.

For those searching how did you rebuild the profile? Did you

1. Save the user's data by renaming C:\Users\Fred to C:\Users\Fred_OLD
2. Delete user Fred
3. Create a new user Fred
4. Copy back the data.

As your problem is solved please view your first post in this thread and click the Edit button (top right in the post) and add [Solved] in front of the subject.
AOO 4.1.5, Windows 7 Home 64 bit

See the Writer Manual, the Writer FAQ, the Writer Tutorials and the Writer guide.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
John_Ha
Volunteer
 
Posts: 5525
Joined: Fri Sep 18, 2009 5:51 pm
Location: UK

Re: [Solved]-Crash while saving doc.

Postby nrubin » Tue Dec 19, 2017 5:42 pm

Tried a new user without changing the original user to determine that the software was working. Then just reestablished a second version of the original user and deleting the original user profile.
Open Office 4.1.4, Windows 10
nrubin
 
Posts: 8
Joined: Mon Dec 18, 2017 7:02 am


Return to Install, Setup and Troubleshooting

Who is online

Users browsing this forum: No registered users and 6 guests