[Solved] How to close quickstarter

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[Solved] How to close quickstarter

Postby darkveil » Fri May 02, 2014 4:50 pm

I can't install Open Office 4.1.0, it says 'close Open Office and quickstarter before continuing'. I closed them both, cannot find any quickstarter in the Taskmanager and still I cannot install the upgrade. Anyone an idea how to solve this problem?
Last edited by Hagar Delest on Fri May 02, 2014 9:23 pm, edited 1 time in total.
Reason: tagged [Solved].
Open Office 4.0 on Windows 7
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Re: how to close quickstarter

Postby RoryOF » Fri May 02, 2014 4:56 pm

In the TaskManager the QuickStarter shows up as an instance of soffice. Delete all soffice instances in TM's Processes tab and exit. all should now be well for an install.
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Re: how to close quickstarter

Postby darkveil » Fri May 02, 2014 5:02 pm

I'm sorry, but there is no sign of soffice to be found in the Taskmanager. Can something else be the trouble?
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Re: how to close quickstarter

Postby RoryOF » Fri May 02, 2014 5:21 pm

In TaskManager (I'm working from memory) at the bottom of the Processes window I think there is a "view processes from all users" switch.
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Re: how to close quickstarter

Postby darkveil » Fri May 02, 2014 5:29 pm

that's correct; I enabled that function and looked this list over and over again, but I cannot find it
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Re: how to close quickstarter

Postby RoryOF » Fri May 02, 2014 5:38 pm

I can be no further help - I'm not a regular user of Windows, and not at all of Win 7 or 8.
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Re: how to close quickstarter

Postby Bill » Fri May 02, 2014 5:43 pm

Try repairing your current version of AOO, then install AOO 4.1.
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Re: how to close quickstarter

Postby darkveil » Fri May 02, 2014 5:47 pm

can you describe how I can repair the current version or should I do a clean install of AOO 4.1.?
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Re: how to close quickstarter

Postby Bill » Fri May 02, 2014 6:26 pm

The "close AOO & quickstarter message" appears when trying to uninstall the current version. You can't install the new version before the current version is uninstalled.

To repair the current version, run its installation file and select the repair option.
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Re: how to close quickstarter

Postby darkveil » Fri May 02, 2014 6:59 pm

AOO 4.1. is installed and running after repairing the old version, thank you very much, this was very helpful!
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Re: [Solved] How to close quickstarter

Postby Tatra Man » Mon Nov 06, 2017 11:10 am

Thanks for this tip - Repairing my installation of 4.1.3 enabled me to install 4.1.4.
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Re: [Solved] How to close quickstarter

Postby tofof » Tue Nov 14, 2017 6:03 am

For me, closing Chrome (suggested in http://ooo-forums.apache.org/en/forum/viewtopic.php?f=15&t=67868) was the answer to getting 4.1.4 installed when encountering this error. No soffice processes were active of any kind. A repair install of 4.1.3 would fail with the same error -- unless, weirdly, I left 'place start icon on desktop' checked. The repair install did not change the presence of the "please close..." dialog from the 4.1.4 installer.
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