Have you 'googled' for this specific problem?
As we do not know who manufactured the PC/Laptop or anything about the hardware it contains, it is very difficult
to offer any suggestions as to what is the cause of your problem.
It might be prudent to make enquiries with the manufacturer who should be able to help with installing third party software.
If you have a WIndowsRT set up this might be the cause of the problem. MS are moving away from
the x86 Desktop type PC/Laptop to the ARM app (as in Apple) type OS.
MS stipulate that all new Win8 PC/Laptops will be ARM type with Secure boot( this can not be disabled)
I fear there may be trouble ahead for most PC users who are going to get confused with all this change.
Linux 2.6.38, KDE 4.9.2, LibreOffice 3.5.* (Java 1.6.0_35) utilising HSQL 1.8.10 & 2.3.*, MySQL, PostgreSQL, SQLite
+ Blood, Sweat and Tears (Application, Determination and Perseverance)