Problems retrieving document

Discuss setup / installation issues - Add a spell checker, Language pack?
Post Reply
r30757
Posts: 2
Joined: Mon Jul 05, 2021 12:39 pm

Problems retrieving document

Post by r30757 »

i created an extensive list of information. but now when i click on it it starts to open and i can see the information for a couple of seconds and then it disappears. if i look in most recent documents it does not show up. then it offers to recover it but the same thing happens again. is there anything i can do to bring it back.

thanks
open office 4.1.10 and windows 10
User avatar
RoryOF
Moderator
Posts: 34571
Joined: Sat Jan 31, 2009 9:30 pm
Location: Ireland

Re: problems retrieving document

Post by RoryOF »

It may not show on Recent Documents because it has not yet been written to that list (for various reasons); outside of OpenOffice, see if the file is present in the folder in which it was Saved.
Apache OpenOffice 4.1.15 on Xubuntu 22.04.4 LTS
r30757
Posts: 2
Joined: Mon Jul 05, 2021 12:39 pm

Re: Problems retrieving document

Post by r30757 »

it shows up in windows explorer but does not open or appears with message to initiate recovery which if i do it still loads briefly and then disappears. i am trying to figure out a way that i dont have to retype the whole thing as i do have a hard copy. thanks
open office 4.1.10 and windows 10
User avatar
Villeroy
Volunteer
Posts: 31264
Joined: Mon Oct 08, 2007 1:35 am
Location: Germany

Re: Problems retrieving document

Post by Villeroy »

2 options:
1) Reset your OpenOffice user profile: viewtopic.php?f=74&t=99158
2) Drop OpenOffice in favour of its successor https://www.libreoffice.org/discover/li ... penoffice/
Please, edit this topic's initial post and add "[Solved]" to the subject line if your problem has been solved.
Ubuntu 18.04 with LibreOffice 6.0, latest OpenOffice and LibreOffice
User avatar
Hagar Delest
Moderator
Posts: 32594
Joined: Sun Oct 07, 2007 9:07 pm
Location: France

Re: Problems retrieving document

Post by Hagar Delest »

Can you upload the file so that we try? If bigger than 128KB, use a 3rd party web site for file sharing.
LibreOffice 7.6.2.1 on Xubuntu 23.10 and 7.6.4.1 portable on Windows 10
Mountaineer
Posts: 306
Joined: Sun Sep 06, 2020 8:27 am

Re: Problems retrieving document

Post by Mountaineer »

3rd option:
Copy your file and change the extension to.zip
Open the .zip and extract content.xml

Your data will be somewhere inside content.xml.
For a first glimpse you may use firefox to read.

You may need a better editor for XML to get your data copied...

J.
OpenOffice 3.1 on Windows Vista
User avatar
Villeroy
Volunteer
Posts: 31264
Joined: Mon Oct 08, 2007 1:35 am
Location: Germany

Re: Problems retrieving document

Post by Villeroy »

Mountaineer wrote:3rd option:
Copy your file and change the extension to.zip
Open the .zip and extract content.xml

Your data will be somewhere inside content.xml.
For a first glimpse you may use firefox to read.

You may need a better editor for XML to get your data copied...

J.
2 reasons why this is not an option:
1) This requires a certain level of computer skills we can not presume.
2) He did not mention any error message about invalid XML in content.xml
Installing LO fixes most of these issues and they do not come back in most cases. If they come back, LO offers to reset the profile for you or start in some kind of "safe mode".
Please, edit this topic's initial post and add "[Solved]" to the subject line if your problem has been solved.
Ubuntu 18.04 with LibreOffice 6.0, latest OpenOffice and LibreOffice
User avatar
Hagar Delest
Moderator
Posts: 32594
Joined: Sun Oct 07, 2007 9:07 pm
Location: France

Re: Problems retrieving document

Post by Hagar Delest »

As advised by Villeroy, try LibreOffice, at least a portable version if you don't want to replace AOO until you're sure it better suits your needs.
LibreOffice 7.6.2.1 on Xubuntu 23.10 and 7.6.4.1 portable on Windows 10
John_Ha
Volunteer
Posts: 9583
Joined: Fri Sep 18, 2009 5:51 pm
Location: UK

Re: Problems retrieving document

Post by John_Ha »

Villeroy wrote:LO offers to reset the profile for you or start in some kind of "safe mode".
I think LO's "safe mode" uses a temporary, dummy, clean user profile which means it isn't corrupted and no extensions are loaded.

This thread seems similar to Why does OpenOffice constantly crash? where it looks like a corrupted profile. It seems strange to have two seemingly identical problems together.
LO 6.4.4.2, Windows 10 Home 64 bit

See the Writer Guide, the Writer FAQ, the Writer Tutorials and Writer for students.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
Post Reply