Why did you KILL my account ?

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Why did you KILL my account ?

Postby billsinc7 » Sun Mar 09, 2014 4:34 am

I asked for a password, then when I put it in I get this CAPCHA thing.
But I won't accept the CAPCHA letters I put in.

DON"T WE HAVE A RIGHT TO KNOW WHAT"S GOING ON?
I haven't the foggiest idea why my other login does not work.
I had to set up a new account to login.
openoffice 3.1 on Windows 7
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Re: Why did you KILL my account ?

Postby RusselB » Sun Mar 09, 2014 6:14 am

Please note that the Capcha is case sensitive.
Moderators do monitor these posts and one of them will have to check into your situation.
OpenOffice 4.1.7 and LibreOffice 6.3.3.2 on Windows 7 Pro & Ultimate
If you believe your problem has been resolved, please go to your first post in this topic, click the Edit button and add [Solved] to the beginning of the Subject line.
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Re: Why did you KILL my account ?

Postby acknak » Sun Mar 09, 2014 2:28 pm

You can get some help with registration problems, here:
https://forum.openoffice.org/en/forum/v ... f=50&t=527

Here are some more detailed registration steps:
============ Solving registering problems ============

In order to register yourself on the forum, you must follow the following steps:

1- Start the process with a click on the "Register" link, top right on the main forum page.

2- Read the site rules and if you agree with them, click on "I agree with the rules". If you do not accept the rules, you cannot register on the forum.

3- Fill the form by providing the following information:
- a user name between 3 and 20 characters
- a valid email address that belongs to you (at the end of the process, a message will be send to that address to complete the registration process and to active your account)
- a password between 6 and 30 characters
- your preferred language
- your time zone
- your signature (this is the text that will be added to the end of every message you write)
This signature needs to content at least the Apache OpenOffice version you use and the operative system on which you run it
- Finally, copy the confirmation code you see on screen (this code is used to avoid automated computer programs trying to register on the site to fill the forum with spam)
- Click on "Send"

If any information is wrong, correct it and click Send again

If the system tells you that the signature is not valid, you can copy and paste one that is similar to your system (you can later change that once your account is active) and click on Send

4- When this process is completed, an email will be send to the email address you provided to verify that that account belongs to you. If you cannot see the confirmation email on your inbox, please check:
- the spam folder
- the trash bean folder
- check if your anti-spam filter is not blocking the message

5- Once you receive the email, please follow the link on it to activate the account: your browser will show you a page telling that the process is now completed and that you can now log-in and write your first message.

IMPORTANT: The first message of every new user is moderated, so your first message will not be available on the forum until a moderator approves it. Once the message is approved, you'll be able to write new messages without limitations and they will be published immediately.

If after completing at lest the first three steps you cannot end the registration process, please contact us on this email address. You must provide the following information:
- the user name of your choice and
- the email address that you'll use on the registration

It is preferable that you send the email from the same address that you want to use on your account.
AOO4/LO5 • Linux • Fedora 23
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Re: Why did you KILL my account ?

Postby billsinc7 » Fri Mar 21, 2014 5:46 pm

The moderator said that "CAPCHA is case sensitive."
But the CAPCHA says the exact opposite.

Which is it?
openoffice 3.1 on Windows 7
billsinc7
 
Posts: 4
Joined: Sun Mar 09, 2014 4:28 am

Re: Why did you KILL my account ?

Postby RusselB » Fri Mar 21, 2014 11:42 pm

To my knowledge, the CAPCHA is case sensitive
If you presume that the CAPCHA is case sensitive, then it will work even if it isn't.
OpenOffice 4.1.7 and LibreOffice 6.3.3.2 on Windows 7 Pro & Ultimate
If you believe your problem has been resolved, please go to your first post in this topic, click the Edit button and add [Solved] to the beginning of the Subject line.
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