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Should we customise the site FAQ?

PostPosted: Tue Jan 15, 2008 12:48 pm
by TerryE
I know that we have the Survival Guide for the forum, but there is also an FAQ link on te header of every page. At the moment this is a rather bland and standard phpBB3 FAQ. My question is: should we customise to be be more meaningful in the context of usOOo? This is straight forward once we've agreed the content. So have a look and give me your views. Here is my 1st cut list of comments:

  • Why can’t I login? Replace this and all refs the “the Board Owner” etc with the OUCV Administrators
  • Why do I need to register at all? Statement that it is current board policy that you must register an email address and agree to the TOU to post to the forum
  • I registered but cannot login! Need to add reference to OooForum, Wiki and CollabNet. Make sure that you have registered for THIS forum. Also link the topic on this
  • I registered in the past but cannot login any more?! Also link to topic
  • User Preferences and settings. Need a specific Q on how do I read my Pms
  • What is my rank and how do I change it? We don't use ranks in the phpBB sense
  • How do I post a topic in a forum? Registration is mandatory
  • Why can’t I add attachments? The issue here is max size and allowable types
  • Why did I receive a warning? Make specific to our code of conduct maybe link to topic on this
  • Why does my post need to be approved? We don't use this at the moment
  • What is BBCode? Needs a link to the BBCode FAQ
  • What are usergroups? Need a What are Volunteers Q
  • What is the difference between bookmarking and subscribing? Needs an RSS comment.
  • phpBB 3 Issues. Need an OUCV section above this one.

Re: Should we customise the site FAQ?

PostPosted: Tue Jan 15, 2008 1:30 pm
by huw
TerryE wrote:
  • Why do I need to register at all? Statement that it is current board policy that you must register an email address and agree to the TOU
To post. Or isn't read access available non-registered ?

Re: Should we customise the site FAQ?

PostPosted: Tue Jan 15, 2008 1:52 pm
by TerryE
Sorry you are correct. I've updated the original post.

Re: Should we customise the site FAQ?

PostPosted: Tue Jan 15, 2008 2:56 pm
by Bhikkhu Pesala
I don't think all will guess that TOU means the Terms of Use agreement. This also needs a link.

Re: Should we customise the site FAQ?

PostPosted: Tue Jan 15, 2008 3:18 pm
by DrewJensen
Other then the link "Policies and Terms of Use" at the bottom of every page?

Re: Should we customise the site FAQ?

PostPosted: Sun Jan 27, 2008 11:28 pm
by TerryE
The FAQ link has now been updated in line with this. Any comments gratefully received.