Edit: I HAVE PUT A DOT NEXT TO THE GREEN TICK AND WRITTEN THE WORD SOLVED. I HOPE THIS IS CORRECT BECAUSE I DON'T UNDERSTAND THE INSTRUCTIONS I'M SORRY. |
Yesterday I discovered that all my files were zipped and would not open no matter what I did. Did a Chat session with Apple Support who were unable to assist though they did suggest an app called RAR Extractor which would not work either. Afterwards I discovered a file called ZipDevil.dmg in my Downloads which I had definitely not put there. I did not know how to uninstall it so deleted it. I then down loaded a new copy of Open Office and everything seems to have gone back to normal but I must open my files from within Open Office now. I still can't open them by clicking on the listing in My Documents in Finder. I must start Open Office, ask for a Spreadsheet, then use the icon on the toolbar to get in to My Documents directory, select the file and click "open".
If I go to Finder and select My Documents and double click on a file to open it all that happens is a copy of the file name appears below it with a ZIP icon and nothing opens.
Norton Internet Security said there was a clash between two versions of Open Office and suggested contacting you. I only had one download of the program on the computer when this problem started and shouldn't the new version have uninstalled the old one?
I am not sure if this "bug" is still there or wether it's doing any damage. Any clues please????