Installation fails (please exit OOo & quickstarter)

Issues with installing under all versions of MS Windows

Installation fails (please exit OOo & quickstarter)

Postby billhennings » Thu Mar 25, 2010 5:57 pm

I downloaded Open Office 3.2. When I attempted to unpack and install the download, the wizard called up this message: "Please exit OpenOffice.org 3.2 and the OpenOffice.org 3.2 Quickstarter before you continue. If you are using a multi-user system, also make sure that no other user has OpenOffice.org 3.2 open." There is no indication that quickstarter is running. When I close OpenOffice 3.2, or if I click OK, the folowing message appears: "The wizard was interrupted before OpenOfffice.org 3.2 could be completely installed . . . please run setup again." When I try again, I get the same result.

Title Edited. A descriptive title for posts helps others who are searching for solutions and increases the chances of a reply (Hagar, Moderator).
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Re: download difficulty

Postby Hagar Delest » Thu Mar 25, 2010 11:59 pm

Hi and welcome to the forum!

A quick search like that one should help.

Thanks to add '[Solved]' at beginning of your first post title (edit button) if your issue has been fixed.
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Re: Installation fails (please exit OOo & quickstarter)

Postby assbutt » Tue Mar 22, 2011 11:22 pm

None of the other tips worked to fix it on Windows 7 when I did Uninstall from Add/Remove Programs. It said OO or the quickstarter was running, but they weren't. There may be a bug in the installer.

Instead I did Change and the Repair radio button, then Change and the Remove radio button. This successfully removed OO when the Add/Remove Programs "Remove" button didn't.
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Re: Installation fails (please exit OOo & quickstarter)

Postby JohnV » Wed Mar 23, 2011 3:09 am

Do Ctrl+Alt+Delete, start the Task Manager and click the Processes tab. Kill soffice.exe and soffice.bin.
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Re: Installation fails (please exit OOo & quickstarter)

Postby yorxbrox » Sun Oct 20, 2013 2:21 pm

Amazingly I have encountered exactly this problem in the upgrade from 3.4.1 to 4.0.1.
I found the solution from assbut worked for me. task manager showed no soffice processes running. I went to Add/Remove programs, tried to "delete" OOO 3.4.1, it failed with the same error. But when I chose "change" and the within that selected the option to delete 3.4.1 uninstalled successfully and I then installed 4.0.1
I believe assbut is right that there is an installer bug which, sadly, has still not been fixed in 4.
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Re: Installation fails (please exit OOo & quickstarter)

Postby Bill » Sun Oct 20, 2013 7:35 pm

I can't find where this has ever been reported as a bug in OOo/AOO. I've never seen it happen in dozens of installations on Vista and several more on Windows 8. There is a similar bug report filed only last month about the repair option, but no one has reproduced it and it is still unconfirmed.

Bug 123208 - Repair AOO fails with error message "Close Quick Starter ..."
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Re: Installation fails (please exit OOo & quickstarter)

Postby terryhmc » Sun Nov 17, 2013 8:10 pm

I have encountered the same bug. I will try assbut's solution. Very frustrating, as I am used to OO just working smoothly all the time, which is one of the main reasons I have been using it for 10 years. I'll report back whether I was able to fix it or not.
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Re: Installation fails (please exit OOo & quickstarter)

Postby JiveDadson » Thu Aug 31, 2017 12:29 pm

Windows 7

I have the same problem, and I'm stuck. I was using 4.1.3, and it quit working. The first time I tried to uninstall it, I got the message. Eventually I got it uninstalled, or at least it does not show up in Programs and Features. Now I cannot re-install it. Same problem.

There is no process running that has anything to do with OpenOffice. I have restarted my computer. No joy.

Also, before attempting to reinstall, I tried to remove the OpenOffice directory from program files(x86). I cannot remove it! A popup says I need SYSTEM access privileges. WTH? That should NOT happen.

I am panicking, because I need to finish a resume.
OpenOffice 4.1 on Windows 7
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Re: Installation fails (please exit OOo & quickstarter)

Postby JiveDadson » Thu Aug 31, 2017 12:42 pm

P.s. I also removed every key in the registry with OpenOffice in its name.
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Re: Installation fails (please exit OOo & quickstarter)

Postby RoryOF » Thu Aug 31, 2017 3:00 pm

Start TaskManager and kill all "soffice" processes shown on TM's Processes tab (Details tab on Win10).

Note "soffice", with a leading "s".

You may need full administrative rights to see such processes.
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Re: Installation fails (please exit OOo & quickstarter)

Postby JiveDadson » Thu Aug 31, 2017 3:20 pm

Task Manager showed no "soffice" process running. Something weird was going on. A program from the OO folder was running, but I don't know what it was. Maybe virus messed with the OO files. In any case, I got it going. What I did was start Windows in safe-mode and delete Program Files(86)/OpenOffice-4. Before I did that, I restored the registry to what it was before I got into the mess.

It is clear that the un-install leaves traces of OO lying about. I know that for sure, because it remembered my name and organization. Is there an un-install-and-I-mean-it program? I'm serious.

Like I said, I'm back on the track. Thanks a bunch.
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Re: Installation fails (please exit OOo & quickstarter)

Postby RoryOF » Thu Aug 31, 2017 3:29 pm

The uninstall does not remove the OpenOffice User Profile, which contains your name etc. You need to delete this by hand.
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Re: Installation fails (please exit OOo & quickstarter)

Postby JiveDadson » Thu Aug 31, 2017 3:31 pm

RoryOF wrote:The uninstall does not remove the OpenOffice User Profile, which contains your name etc. You need to delete this by hand.


Where is it?
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Re: Installation fails (please exit OOo & quickstarter)

Postby RoryOF » Thu Aug 31, 2017 3:36 pm

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Re: Installation fails (please exit OOo & quickstarter)

Postby steve2526 » Fri Sep 01, 2017 12:31 am

I'm having the same issue. I've deleted OO 4.1.1 and renamed user to user.old but I still get the Please exit OpenOffice.org 3.2 and the OpenOffice.org 3.2 Quickstarter before you continue message when I try to install 4.1.3 :cry:
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Re: Installation fails (please exit OOo & quickstarter)

Postby RoryOF » Fri Sep 01, 2017 8:24 am

steve2526 wrote:I'm having the same issue. I've deleted OO 4.1.1 and renamed user to user.old but I still get the Please exit OpenOffice.org 3.2 and the OpenOffice.org 3.2 Quickstarter before you continue message when I try to install 4.1.3 :cry:


You need to check and clean out TaskManager, as set out earlier in this thread.
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Re: Installation fails (please exit OOo & quickstarter)

Postby steve2526 » Fri Sep 01, 2017 12:15 pm

There was nothing in the task manager and the soffice wasn't in the processes
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Re: Installation fails (please exit OOo & quickstarter)

Postby RoryOF » Fri Sep 01, 2017 12:50 pm

Then you may need to do that again with full administrator rights.
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Re: Installation fails (please exit OOo & quickstarter)

Postby steve2526 » Fri Sep 01, 2017 9:25 pm

Fixed. I was able to manually delete the OO folder and the install went fine.

Thanks all.
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