Dissatisfaction

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Dissatisfaction

Postby Eamonn Elliott » Sat Jan 13, 2018 6:58 pm

Hello,
I am not at all happy. Due to not being able to open "Openoffice" today cost me a Days work.
If you are providing a product could you please insure that it works. I realise that they may be bugs but your incompetence is in excusable.
Eamonn Elliott
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Re: Dissatisfaction

Postby RoryOF » Sat Jan 13, 2018 7:11 pm

We are Users, like you, providing help in our own time.

The usual reason for OpenOffice not opening is either a system crash (which is not within anyone's control) or improper shut down or hibernation of the computer before internal housekeeping and software/hardware write buffers have flushed to disk - this is within User control. Such improper shut down (however arising) leaves orphan OpenOffice processes running, which prevent it starting up correctly.

Sometimes a restart of the computer is sufficient to cure such a problem. If not, the cure is to start Task Manager (Ctrl shift Esc) and kill any "soffice" or "openoffice" processes (omit quotes) shown on TM's Processes or Details tab.
Apache OpenOffice 4.1.5 on Xubuntu 18.04 (mostly 64 bit version) and infrequently on Win2K/XP
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Re: Dissatisfaction

Postby Eamonn Elliott » Sat Jan 13, 2018 7:27 pm

Well you will be glad or sorry to know that I am NOT guilty of any of the above.
Thank You.
Yours Still Dissatisfied with Open Office.
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Re: Dissatisfaction

Postby FJCC » Sat Jan 13, 2018 7:48 pm

Did you try the fixes suggested in Rory's last paragraph?
AOO 3.4 or 4.1 on MS Windows XP ( before 2013-08-03) or Windows 7
If your question is answered, please go to your first post, select the Edit button, and add [Solved] to the beginning of the title.
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Re: Dissatisfaction

Postby thomasjk » Sat Jan 13, 2018 10:38 pm

Eamonn Elliott wrote:Well you will be glad or sorry to know that I am NOT guilty of any of the above.
Thank You.
Yours Still Dissatisfied with Open Office.

If you are not guilty of any of the above than it sounds like you did not try Rory's suggestion of using Task Manager to kill any soffice or OpenOffice process listed. Did you try this? Did you restart you computer?
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LibreOffice 5.3.7.2
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Re: Dissatisfaction

Postby Lupp » Sun Jan 14, 2018 12:24 am

May I offer refund?

By the way: There's a company I just don't remember the name of making billions of some currency every year with software that doesn't work correctly. They also tend to implicitly claim, ownership of my computer and have started to waste hours of my time for keeping my system running under bombardment with updates every few days.
On Windows 10: LibreOffice 6.1 and older versions, PortableOpenOffice 4.1.5 and older, StarOffice 5.2
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Re: Dissatisfaction

Postby John_Ha » Sun Jan 14, 2018 1:07 am

You do need to do a little maths. AOO has been downloaded by some 200,000,000 people. You say it does not work for you.

Do you think the problem lies with the AOO software the other 199,999,999 people find is OK? Or do you think that, just possibly, the problem might lie with your understanding (or lack of understanding), your installation, your unique PC configuration and/or your way of working?

We are here to try and help, not to waste our time listening to your complaints. Please read Survival Guide for the forum
AOO 4.1.5, Windows 7 Home 64 bit

See the Writer Manual, the Writer FAQ, the Writer Tutorials and the Writer guide.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
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Re: Dissatisfaction

Postby Eamonn Elliott » Sun Jan 14, 2018 11:43 am

Oh you are a very Helpful lot I see. Are you all in training to work for Microsoft? You must be nearly ready to graduate with their equivalent to customer abuse/ care.
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Re: Dissatisfaction

Postby Zizi64 » Sun Jan 14, 2018 11:57 am

If you have a problem related to the usage of the AOO or LO, please describe it. Give us precise details, attache some ODF type sample documents if it is necessary.
Then we will able help you.

Do not forget it: We are not developers. We are users as you are.
Tibor Kovacs, Hungary; LO4.4.7, LO5.4.7 on Win7x64Prof.
PortableApps, winPenPack: LO3.3.0-LO6.0.5 and AOO4.1.5
Please, edit the initial post in the topic: add the word [Solved] at the beginning of the subject line - if your problem has been solved.
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Re: Dissatisfaction

Postby Lupp » Sun Jan 14, 2018 4:14 pm

Eamonn Elliott wrote:Oh you are a very Helpful lot I see. Are you all in training to work for Microsoft? You must be nearly ready to graduate with their equivalent to customer abuse/ care.

That someone might post nonsense of the kind in a forum like this one should not be expected - but is reality. Being not quite in the mood to just laugh about and quit the thread, I remembered a few texts by Paul Lutus, one published (edited version probably) in 2003.
Time went by since. Nonetheless some visitor here may want to read.
https://arachnoid.com/freeware/index.html
On Windows 10: LibreOffice 6.1 and older versions, PortableOpenOffice 4.1.5 and older, StarOffice 5.2
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Re: Dissatisfaction

Postby John_Ha » Sun Jan 14, 2018 4:54 pm

Lupp

That is an excellent analysis of the problem. I did like

[User] Responsibilities

You must read the documentation and FAQ list before asking a question.

You may not demand new answers to questions already covered in the FAQ list or the documentation.

You may not demand customer service or one-on-one instruction.

You don't have the right to demand program changes to suit your personal tastes.

If you feel an impulse to say "You only get what you pay for," be sure your sexual partner doesn't overhear you, because, unless brain-damaged, he or she will stop sleeping with you.

AOO 4.1.5, Windows 7 Home 64 bit

See the Writer Manual, the Writer FAQ, the Writer Tutorials and the Writer guide.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
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Re: Dissatisfaction

Postby Hagar Delest » Sun Jan 14, 2018 11:05 pm

My comments as a Moderator.
Eamonn Elliott wrote:Hello,
I am not at all happy. Due to not being able to open "Openoffice" today cost me a Days work.
If you are providing a product could you please insure that it works. I realise that they may be bugs but your incompetence is in excusable.

Elliott,

I've seen your reports about 2 posts of this topic. You talk about rudeness and insults to the software user, also saying that we were paid for that (in uppercase).
When I look at your first post in the forum, quoted above for the record, I see someone barking and being quite rude (incompetence is in excusable).
But despite your lack of courtesy, you've still been given helpful advices. You're not the first angered user to introduce himself with a rant, so we have developed a thick skin.
Even if you've taken the "improper shut down or hibernation [...] is within User control" as an attack, it was not.
However, you continued with your lack of courtesy (I quote you: "You must be nearly ready to graduate with their equivalent to customer abuse"), accusing of rudeness those who try to help.

Honestly, do you think that if the software had been so poor the forum wouldn't be full of rants like yours?
If you don't want to admit that there is an issue linked to your configuration, then we can't do anything for you.

I think that you've made perfectly clear that you were dissatisfied with AOO. If you have felt better afterward, then, great, we have been helpful in a way. But now if you want to go ahead, either keep cool and just tell about the hints that have been given to you. Or use something else and leave, that would be understandable.

I don't intend to lock this topic but I'm not sure there is any point continuing this discussion.
AOO 4.1.5 on Xubuntu 18.04 and on Windows 7 (with winPenPack port).
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