[Solved] Documents won't print using new internet wireless

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[Solved] Documents won't print using new internet wireless

Postby faamodeo@cs.com » Thu Apr 11, 2019 5:20 pm

I updated my internet provider. I have an HP OfficePro 8620 printer. I went through the Network Setup/ Wireless Settings/ Wireless Setup Wizard steps on the HP printer screen to specify the new internet carrier (Comcast). The printer says that it is connected. The diagnostic printout shows that I have a connection. When I try to print a document from Open Office 4 to the HP wireless printer, nothing happens. However, I can send a fax command to the printer with no problem. Also, I am able to print a printer diagnostic page. I have reinstalled the HP software and rebooted the modem. Why is the printer able to receive a fax command and able to print a diagnostic page, but is not able to print a text document? I select the HP Office Pro 8620 (network) on the Printer Settings.
Last edited by thomasjk on Fri Apr 12, 2019 7:24 pm, edited 1 time in total.
Reason: Mark thread [Solved] and add green checkmark
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Re: Documents won't print using new internet wireless

Postby robleyd » Fri Apr 12, 2019 1:45 am

Can you print from other applications, e.g. Notepad, to the printer?
Cheers
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Re: Documents won't print using new internet wireless

Postby faamodeo@cs.com » Fri Apr 12, 2019 2:36 pm

Tried several other non-Open Office apps. Nothing will print.
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Re: Documents won't print using new internet wireless

Postby thomasjk » Fri Apr 12, 2019 3:08 pm

Try removing the printer completely and let Windows find it again. Go to Settings--> Devices-->Printers and scanners. Click on your printer and select remove. Restart your machine.
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Re: Documents won't print using new internet wireless

Postby faamodeo@cs.com » Fri Apr 12, 2019 3:16 pm

Restart by unplugging it?
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Re: Documents won't print using new internet wireless

Postby faamodeo@cs.com » Fri Apr 12, 2019 3:18 pm

That worked. Thank you so, so much.
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Re: [Solved] Documents won't print using new internet wirele

Postby thomasjk » Fri Apr 12, 2019 7:25 pm

You're welcome.
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