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[Closed] Document Recovery Survey

PostPosted: Thu Jan 16, 2014 5:33 pm
by robweir
 Edit: NOTE: Survey is closed If you have issues with a document, please post in the relevant section of the forum. 


I've created a short survey related to document corruption issues, specifically the kind where the contents of a file is replaced by hash marks. The survey asks the user for information related to the circumstances of the issue, the machine configuration, OpenOffice settings, etc. The hope is that we can collect this information is a systematic way and narrow down the problem, giving the developers some useful information.

So when we run into this problem again, please ask the user to enter the details here:

http://survey.openoffice.org/index.php/334187/lang-en

This will be most useful for new reports going forward, where the user will have this information fresh in their mind. However, if you have a good recollection of a previous incident, you can enter the details for those as well.

Thanks!

-Rob

Re: Document Recovery Survey

PostPosted: Thu Jan 16, 2014 6:43 pm
by acknak
Make sure you get the summary that Hagar Delest has collected. He has an excellent list of the different scenarios we've seen with damaged files.

I can't say how pleased I am that some effort is going into addressing this!

Re: Document Recovery Survey

PostPosted: Thu Jan 16, 2014 10:13 pm
by Hagar Delest
+1.
Changed to sticky, hoping to remove it from stickies soon.
I'll add a link to this topic in my standard reply for the hashes topics.

Re: Document Recovery Survey

PostPosted: Fri Jan 17, 2014 1:58 am
by Daiwe01
Have not looked at the survey.
Does it ask if AOO was still open when system was shut down?
See https://forum.openoffice.org/en/forum/v ... a025513641

Re: Document Recovery Survey

PostPosted: Sat Jul 11, 2015 6:08 am
by Arun.Silver
Hagar Delest wrote:+1.
Changed to sticky, hoping to remove it from stickies soon.
I'll add a link to this topic in my standard reply for the hashes topics.



Just completed and submitted the survey. Hoping for a solution soon...

Re: Document Recovery Survey

PostPosted: Sat Dec 19, 2015 5:48 pm
by SadLarry
Hello Mod, Survey link is not longer working.

Re: Document Recovery Survey

PostPosted: Thu Jun 29, 2017 5:12 am
by bwint@earthlink.net
Twice now I have lost a text file when I had to shut down and restart Win 10 In both cases the file was closed beforehand. Last one, tonight was twelve pages and two week of writing. Is this a one drive issue or an open office issue? Any way to recover? bwint<at>earthlink.net

Re: Document Recovery Survey

PostPosted: Thu Jun 29, 2017 5:06 pm
by RoryOF
Your best hope of recovery is to try and undelete any temporary file OpenOffice was using. As soon as possible do the following:

Download Recuva or PhotoRec (only one needed) and let it do an indepth recovery of deleted files on your computer. You may get a file containing some or all of your data (or not). Do this as a first priority; other use of the computer may overwrite any existing but deleted files and prevent their recovery. There is no guarantee that you will recover anything useful.

Such file loss may happen because of over-hasty or improper close down of the computer; the OO file format is complex and takes slightly longer to write than a flat file. One should not (for OO file safety) hibernate a computer with open OO files; one should also use the formal shut down procedure or hibernate procedure and then wait a few extra seconds (ten ought be sufficient) for all disk activity to cease before powering off the computer. This allows time for the software and hardware write buffers to flush to disk - remember there are hardware write buffers within hard drives, so these must be given time to clear before power is removed.