[Solved] Mail Merge Wizard crashes app immediately

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[Solved] Mail Merge Wizard crashes app immediately

Postby mogilvie » Sat Dec 08, 2018 4:31 am

Running AOO 4.1.6 on macOS 10.14.1
Problem encountered in AOO 4.1.5, so upgraded to 4.1.6 hoping to fix crash problem.
When creating a new text document and choosing Mail Merge Wizard from the Tools menu, the app crashes and shows a "Problem Report for OpenOffice".
Not sure what to do with the Problem Report, but suspect I should send it to someone, or need to know what to look for in that report.
Last edited by robleyd on Sun Dec 09, 2018 7:04 am, edited 1 time in total.
Reason: Tagged [Solved] [robleyd, Moderator]
OpenOffice 4.1.6 on OSX 10.14.1
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Re: Mail Merge Wizard crashes app immediately

Postby robleyd » Sat Dec 08, 2018 4:54 am

I haven't had that message for ages, but I think it says something to the effect of click OK to send the report.

You might try resetting your user profile - see Q02/A02 in [Tutorial] Mac FAQ. First, as suggested there, try signing in as the guest user and see if the problem is gone. If so, reset the profile.
Cheers
David
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Re: Mail Merge Wizard crashes app immediately

Postby mogilvie » Sat Dec 08, 2018 8:32 pm

Yes, but the report goes to Apple, not AOO. I'm not familiar with user profiles, but will study up and try your recommendation.
OpenOffice 4.1.6 on OSX 10.14.1
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Re: Mail Merge Wizard crashes app immediately

Postby John_Ha » Sat Dec 08, 2018 9:44 pm

The wizard needs Java - be sure it is installed.
AOO 4.1.6, Windows 7 Home 64 bit

See the Writer Manual, the Writer FAQ, the Writer Tutorials and the Writer guide.

Remember: Always save your Writer files as .odt files. - see here for the many reasons why.
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Re: Mail Merge Wizard crashes app immediately

Postby mogilvie » Sun Dec 09, 2018 4:20 am

[SOLVED]
I did have Java installed, but installed the latest version with no apparent improvement.
I followed your recommendation and created a new profile. Initially it appears to run normally without crashing.
Thanks for the help. :super:
OpenOffice 4.1.6 on OSX 10.14.1
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